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Quality Inn - Flagstaff / East Lucky Lane

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Quality Inn - Flagstaff \/ East Lucky Lane
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346 Reviews from our TripAdvisor Community

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Showing 248: English reviews
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Reviewed 1 week ago

Stayed on the way to Nevada back in August. The room was ok. There was no lamp shade on one of the lamps, and we had to get new sheets right away due to them having stains. The staff was nice and friendly though. Breakfast was ok

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Helpful?
Thank Jeff R
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Dear Jeff R, Thank you for sharing this kind review of our hospitality and regarding our breakfast. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be...

Phoenix, Arizona
Reviewed 3 weeks ago via mobile

I'd like to start by saying I work for Choice Hotels, I am a Front Office Manager in AZ. I've been through Choice training and I know that Choice teaches their employees that guests matter and to "Make it Right" I checked in to two double queen rooms on February 3rd after a long day at a NAU track meet...

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Helpful?
Thank Carolyn M
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Dear Carolyn M, Thank you for your review, your feedback and your comments regarding your stay. I do apologize for the problem our staff has caused you. We look forward for a general orientation soon so we can better our services to our customers. We also promise to resolve the problem you are addressing. Thank you very much for staying...

Arizona
Reviewed 4 weeks ago via mobile

Stayed for one night was browsing and found this at a great price and booked it. Check in was quick and easy and found the room no problem. Room was clean, well stocked with minor cosmetic issues as the bathroom had some peeling and the door was recently repaired and needed to be painted. Beds were comfortable and slept great...

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Helpful?
Thank Alyssarexx
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Dear Alyssarexx, Thank you so much for your compliments to our breakfast options and service. We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do...

Reviewed 8 January 2017

We decided last minute to stay the night in flagstaff, so I booked on priceline. I got the quality Inn ,lucky lane. first of all, I do not like the east side of Flagstaff, I prefer the westside, next to stores and restaurants. The east side seems older and more industrial. The quality Inn was super basic, all white no...

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Helpful?
Thank jolieee
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Dear jolieee, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. Your feedback will help us to grow and...

Cincinnati, Ohio, United States
Reviewed 30 December 2016 via mobile

We stayed a night in the hotel and even though they accept pets they charge as if it is at least a kind of niece place, but really it is very antique, not clean nor taken care of and gross. So Not recommended...

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Helpful?
1Thank Marcela V
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Dear Marcela V, Thank you for sharing your experience, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We want you to experience the best value for your money, to feel...

Phoenix, Arizona
Reviewed 28 December 2016

It was the cheapest place that didn't look like a total dump. And it was exactly what I expected. We felt like we got what we paid for. The linens were clean and the room was clean. Everything is just pretty old. It had a good TV and a lot of channels. The heat worked great. The handle on the...

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Helpful?
Thank Christian S
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Dear Christian S, Thank you for sharing the details about your recent visit. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this matter...

Phoenix, Arizona
Reviewed 21 December 2016 via mobile

I have to say that after reading reviews of this place my expections were not high.. I was pretty surprised that this was muchnicer than I was thinking. We are a family of 5 and took a friend with us. He was in his own room. We were 2 doors away from the little cafe. Noise was not a problem....

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Helpful?
Thank BRANDY C
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Dear BRANDY C, I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. I am very pleased to learn that you enjoyed the breakfast offered and found our location to be convenient. On behalf of our entire staff, we thank you for your business and we hope to see you...

Prescott, Arizona
Reviewed 30 October 2016 via mobile

Got a smokin' deal on the price of the room on Hotels.com Clean and safe. The service at the front desk was top notch and they were very busy! Breakfast was great and there was plenty. I would stay again. My biggest complaint, if I had one: the mattresses are very firm!!!!

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Helpful?
Thank emtleticia
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Dear emtleticia, Thank you for your compliments to our staff, hospitality, breakfast layout and review regarding our high standards of cleanliness in our hotel. We also appreciate your feedback regarding the mattresses as this will help us to continue to improve upon the guest experience. We hope to impress you again during your next visit and we thank you for...

Orem, Utah
Reviewed 30 October 2016

I hadn't been here before. There are several hotels in this area but I made a bad choice. I turned on the TV as soon as I arrived only to find out there was no cable signal. I called the front desk. She said she would send the maintenance man up. I left the TV on (it just showed fuzz)...

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Helpful?
1Thank Dale K
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Dear Dale K, Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much...

West Lafayette
Reviewed 27 October 2016

Seems to be in midst of a remodel; the exterior needs work, lobby and breakfast area have a trendy upgrade, but our room looked dated, some wear, peeling wallpaper, and only a double bed. But it was quiet and we slept well. There are exterior entrances, no elevator to second floor. Breakfast was good, but this morning they couldn’t seem...

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Helpful?
Thank Mack3065
Dipesh P, Guest Relations Manager at Quality Inn - Flagstaff / East Lucky Lane, responded to this review

Dear Mack3065, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We will address the maintenance and housekeeping task right away for the benefit of our future guests,...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry

Additional Information about Quality Inn - Flagstaff / East Lucky Lane

Address: 2500 East Lucky Lane, Flagstaff, AZ 86004
Region: United States > Arizona > Flagstaff
Price Range: €48 - €162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn - Flagstaff / East Lucky Lane 2.5*
Number of rooms: 122
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Also Known As:
Quality Inn - Flagstaff / East Lucky Lane Hotel Flagstaff
Flagstaff Quality Inn
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Questions & Answers

Questions? Get answers from Quality Inn - Flagstaff / East Lucky Lane staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose one away from the freeway”
 of 5 bubbles jolieee, 8 Jan 2017 | Read review
“We asked for quiet room and were put on 2nd floor to the back where noise wasn't a problem”
 of 5 bubbles Mack3065, 27 Oct 2016 | Read review
“Get a 2nd Floor Room”
 of 5 bubbles keebs1221, 10 Jun 2016 | Read review
“This is right off the Interstate so there are no views but not a lot of highway noise. I believe any room would be adequate.”
 of 5 bubbles great2bretired, 13 May 2016 | Read review
“dont rent 227”
 of 5 bubbles lynnem682, 1 May 2016 | Read review
5 of 5