We used the Marriott Courtyard in Flagstaff as a point to stay to tour various locations in the northern part of the state and it was perfect! The hotel was clean, the location was great and the staff we interacted with were all very friendly. The hotel had a nice courtyard to sit outside and eat food we’d picked up. The rooms were clean and comfortable. There were plenty of restaurants within a couple minute drive to grab food when we were actually at the hotel. We’d definitely return to this hotel when in the area again!
We stayed in here for one night when we went to Grand Canyon. We were early and the room was not ready when we got in. When we got to our room, it still has that disinfectant smell but we were so tired that we just didn't care. We had the two queen beds. Beds were ok. The overall cleanliness of the room was good. We had a patio and the view of the garden. At this time, their restaurant is only open during breakfast. Olive Garden is next door and is just walking distance. There were also a lot of restaurants in the area that is about 5 mins drive. We did use their indoor pool and it was a decent size. Staff were friendly. Manager was there and was very nice.
Do not stay at this hotel! I had a reservation and drove 4 hours to get to the hotel, with 2 young grandchildren. I made the reservation over the phone directly with the hotel. I told them twice during the reservation that I would be bringing 2 small dogs. Once I arrived and went to check in, I was told there was a $75 non returnable fee for the dogs. I asked to speak to the manager, (Kimberly Tinsman), and let her know that I was not aware of the fee. She raised her voice and told me its posted on the website. I told her I called to make the reservation, I didn't use the website, but she refused to waive the fee. I was then told that the dogs are not allowed to be left alone in the room. I asked how we were supposed to go out to have dinner, go to the Observatory, etc., if we couldn't leave the room?? They suggested I have food delivered to the room. Then they told me the indoor heated pool was not working, and hadn't been working for a few days. Of course, they failed to tell me this when I made the reservation a few days beforehand. I turned to the grandkids to let them know they wouldn't be able to swim, and they were in tears. As I had my back turned away from the manager and employee at the front desk, I heard the manager tell the employee to cancel my reservation. I turned around and asked her why she did that, and that I did not ask her to cancel my reservation. I didn't know what to do at that point because I wasn't sure I could find another room for the night, at such a late time in the afternoon. But I also didn't want to be extorted for the dog fee, or held hostage in my room for the weekend. I made a few calls and was lucky enough to find a vacant room down the street with a working, heated pool! The manager, Kimberly Tinsman, is rude and heartless, she didn't care that I was left without a place to sleep, with my grandkids. DON'T STAY AT THIS HOTEL!…
Stayed for 2 nights, all in all it was fine. Conveniences-mini fridge in the room, the tv swivels so you can watch from the bed or couch, the bathroom was a nice size. Only downside was the internet access, it was very slow, social media took quite a while to load, like pictures. i tried to read my online newspaper subscription and each page took a bit to load. Front desk staff was nice, let us use a scaper for the car to get snow off.
Great hotel to stay at if passing through or visiting Flagstaff. It's conveniently located right off the I40 and 89. Stores and food nearby. Check in was fast and the employees were friendly. The hotel was clean and so was the room. Liked that it had a mini fridge to keep our beverages cold. They had a nice patio area outside with fire pit to relax at. I'd stay here again next time I'm passing through.