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Four Points by Sheraton Scranton

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Traveller (108)
Room & Suite (39)
Dining (4)
Overview
  • Excellent19%
  • Very good31%
  • Average26%
  • Poor11%
  • Terrible13%
Travellers talk about
“road trip”(8 reviews)
“hotel room”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
3 Star accommodation
All hotel details
Additional information
Offers from Four Points by Sheraton Scranton
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Four Points by Sheraton Scranton
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (248)
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245 results
Traveller rating
48
71
64
28
34
Traveller type
Time of year
LanguageEnglish
48
71
64
28
34
Show reviews that mention
All reviewsroad tripthe general managerhotel roomclean roomsone night stayupon checkconvenient locationmontage mountaindowntown scrantoncassieupgradesrenovation
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1 - 5 of 245 reviews
Reviewed 4 days ago via mobile

We went up for the peach festival and arrived a day early so we decided to stay there. By the time we got to our room it was after 1am in the morning. We literally just jumped into bed after driving 19 hours from Florida....More

Thank Teresa V
Response from Mukib R, General Manager at Four Points by Sheraton ScrantonResponded yesterday

Dear Guest, Thank you very much for your feedback concerning your recent stay. We are embarrassed with our performance and please accept our apologies for the inconvenience. I have addressed all concerns with the appropriate department head to avoid future reoccurrence. Please call us at...More

Hotel's Favourite
Reviewed 24 August 2017

Camper broke down while traveling back to NH from Hershey. The room was great clean and beds were extremely comfortable. Due to my extenuating circumstance, staff allow us to do laundry beyond check out time while we waited for the repairs to be done on...More

1  Thank Cheryl S
Reviewed 6 days ago

Stay here for the 2nd year in a row. Last year we were offered breakfast for two, not this year. The carpet in our room was wet near the window. The next morning we discovered the air conditioner leaks when turned off. Told the front...More

Thank Lucy A
Response from Mukib R, General Manager at Four Points by Sheraton ScrantonResponded 5 days ago

Dear Lucy, Thank you very much for your feedback. Please accept our apologies for the inconvenience. We are very disappointed with our performance. I have addressed this unfortunate issues with the appropriate department heads to avoid future issues. Please call us to discuss further resolution....More

Reviewed 2 weeks ago via mobile

Room sufficient and clean, but sheets and towels were old and comforter stained. Bathroom was very small, but stocked with toiletries. Funny about previous reviews that mentioned a used wash cloth and freezing room temp, as we found the same! We were able to adjust...More

1  Thank montfamily5
Response from Mukib R, General Manager at Four Points by Sheraton ScrantonResponded 2 weeks ago

Dear Guest, Thank you very much for your feedback. Please accept our apologies for not being able to meet your expectations. I have addressed your concern with the appropriate department head to ensure no future re-occurences. Thanks again for your constructive feedback and we look...More

Reviewed 3 weeks ago

My reservation was made in Dec. for a July stay. I made it through a booking site not directly with Sheraton. I called Sheraton directly to confirm the day before my trip and the date and type of room was confirmed. We arrived at the...More

Thank sugarmag13
Response from Mukib R, General Manager at Four Points by Sheraton ScrantonResponded 3 weeks ago

Dear Guest, Thank you very much for your feedback concerning your recent stay with us. Please accept our sincere apologies for the inconvenience you experienced during your stay. We are very embarrassed and disappointed with our performance in delivering your expectations. Please call us to...More

View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Wheelchair Access
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Self-Serve Laundry
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$90 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$90 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (108)
Room & Suite (39)
Dining (4)
Pool & Beach (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Abby B
28 April 2017|
Answer
Response from relentless0221 | Property representative |
Yes Please.
0
Votes
Alexandru V
21 March 2017|
AnswerShow all 5 answers
Response from relentless0221 | Property representative |
Yes. Thanks for enquiring
0
Votes
leaderoftheband
14 May 2016|
AnswerShow all 3 answers
Response from Mukib R | Property representative |
We are a pet free hotel.
0
Votes
Room Tips
"Go somewhere else."
Read review
"Always recommend a room at the end of the hall."
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"Check hotels around & if this is the only place then go for it if you have to."
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"no suggestion"
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