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Four Points by Sheraton Scranton

228 reviews
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Traveller (96)
Room & Suite (38)
Dining (3)
Overview
  • Excellent20%
  • Very good33%
  • Average24%
  • Poor11%
  • Terrible12%
Travellers talk about
“road trip”(8 reviews)
“easy access”(5 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
3.0 Star Hotel
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Offers from Four Points by Sheraton Scranton
Special Offer: Breakfast for 2 Included
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Rooms
13 Mar14 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (228)Write a Review
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All reviewsroad tripthe general managereasy accesshotel roomwould stay againclean roomscomfortable bedup to dateone night stayupon checkconvenient locationmontage mountaindowntown scrantoncassierenovation
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1 - 5 of 226 reviews
Reviewed 1 week ago via mobile

I will keep this review short, because I have seen that this hotel engages in scare tactics on trip advisor when rated poorly. I have stayed at this hotel a number of times. The beds in this hotel are the most comfortable I've ever encountered....More

Thank SamKHealy
Hotel's Favourite
Reviewed 24 August 2017

Camper broke down while traveling back to NH from Hershey. The room was great clean and beds were extremely comfortable. Due to my extenuating circumstance, staff allow us to do laundry beyond check out time while we waited for the repairs to be done on...More

1  Thank Cheryl S
Reviewed 1 week ago

Overnight business stay, as a place to pull off the road on a drive. Crappy neighborhood, barely competent front desk staff, dark/dingy little restaurant. The room was horrendous. Very bizarre set up, door opens into a cramped little sitting/TV room, with a microwave jammed in...More

Thank nmhen
Response from Mukib R, General Manager at Four Points by Sheraton ScrantonResponded 1 week ago

Dear Guest, Thank you very much for your feedback. We are disappointed that you had a unpleasant experience during your recent stay. Our hotel was renovated 3 years ago and we take your feedback constructively to improve the areas of opportunity. Please accept our apologies...More

Reviewed 6 December 2017

Come on. It's 2017. This isn't the YMCA. Why does this chain insist on still using those god awful shampoo/conditioner/shower gel dispensers? Please stop. It just trashes up an otherwise very nice hotel experience.More

Thank SomeGirl
Response from Mukib R, General Manager at Four Points by Sheraton ScrantonResponded 12 December 2017

Dear Guest, Thank you very much for your feedback as we value your comments seriously. I am glad you had a great experience at the hotel recently. I will share your feedback with the brand for their consideration. Once again, thank you for your feedback...More

Reviewed 28 November 2017

I'll say first that I am very loyal to the SPG brand and program, and I used points so my stay was free. I arrived after dark to stay the night before a 6am flight. The lobby is the nicest part of this hotel. I...More

Thank Betty U
Response from Mukib R, General Manager at Four Points by Sheraton ScrantonResponded 1 December 2017

Dear Betty U, Thank you very much for your feedback. We are disappointed you had a unpleasant stay due to your room condition, cleanliness and room being noisy. I have addressed issues with the appropriate department head/s to avoid future re-occurance. I am glad you...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Room Service
Dry Cleaning
Self-Serve Laundry
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$88 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$88 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (96)
Room & Suite (38)
Dining (3)
Pool & Beach (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Abby B
28 April 2017|
Answer
Response from relentless0221 | Property representative |
Yes Please.
0
Votes
Alexandru V
21 March 2017|
AnswerShow all 5 answers
Response from relentless0221 | Property representative |
Yes. Thanks for enquiring
0
Votes
leaderoftheband
14 May 2016|
AnswerShow all 3 answers
Response from Mukib R | Property representative |
We are a pet free hotel.
0
Votes
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12
Room Tips
"Always recommend a room at the end of the hall."
Read review
"Check hotels around & if this is the only place then go for it if you have to."
Read review
"no suggestion"
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"With the orientation of the property, all rooms face parking lots."
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