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Tower Square Hotel Springfield

381 reviews
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Traveller (89)
Room & Suite (39)
Pool & Beach (4)
Overview
  • Excellent22%
  • Very good41%
  • Average22%
  • Poor12%
  • Terrible3%
Travellers talk about
Wifi
Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.5 Star Hotel
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Reviews (381)Write a Review
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All reviewsparking garagechampions sports barindoor mallfull service hotelstayed at the marriottno safe in the roomconnecticut riverper daybusiness centerfitness centerstudent princebig ethe eastern states expositionbed was very comfortablethe hotel is cleanstayed one nightconvenient location
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11 - 15 of 375 reviews
Reviewed 28 October 2017

Stayed here for business for a few nights recently. The hotel is in the middle of the city, which is deserted at night (virtually no nightlife) and under a great deal of construction. Rooms look fairly dated (1980's), but are clean and basic. Bathrooms are...More

Thank NHTraveler03301
Response from Bill H, General Manager at Tower Square Hotel SpringfieldResponded 30 October 2017

Dear Traveler, Thank you for staying with us and for providing your feedback on areas of opportunity. I appreciate your time and the acknowledgement of our staff as well. Please know that I will share your comments with our department managers. We are optimistic the...More

Reviewed 23 October 2017 via mobile

I was staying for a three day conference the staff were very courteous and helpful. Lobby and rooms were very clean. The only negative is that the rooms are dated and need to be renovated. Centrally located. Hotel offers discounted parking rates

Thank Howie M
Response from Bill H, General Manager at Tower Square Hotel SpringfieldResponded 25 October 2017

Dear Traveler, Thank you for staying with us during your conference. I appreciate your positive comments related to service and overall cleanliness and will share them with our team.

Reviewed 23 October 2017

While the hotel is clean and well-maintained, the rooms are a little scuffed up and could use a refresh. However, the staff was friendly, design was thoughtful, and rooms were comfortable/quiet. The large indoor pool and rooftop gardens were nice features, but the pool area...More

Thank Josh T
Response from Bill H, General Manager at Tower Square Hotel SpringfieldResponded 25 October 2017

Dear Traveler, Thank you for staying with us. I appreciate your time and the feedback provided. I was disappointed to read about the condition on our pool and will inspect the area to ensure it is up to standard. Please accept my apologies for any...More

Reviewed 14 October 2017 via mobile

Comfortable room, nice lobby and restaurant. The staff are very helpful. A couple of blocks from the Connecticut River. There is self-parking in the attached garage with a nominal fee. Very convenient to lots of restaurants, museums, and the Symphony Orchestra.

Thank Fauzia T
Response from Bill H, General Manager at Tower Square Hotel SpringfieldResponded 16 October 2017

Thank you for staying with us and for sharing your feedback. I appreciate your time and I’m sure future travelers will find your review helpful.

Reviewed 9 October 2017

So we booked two rooms for two days. The staff was nice, and the rooms, although worn, were fine. I realize there is not much they can do with the bathrooms, but they are so tiny that you cannot move around. The sink area should...More

Thank pennysaeger
Response from Bill H, General Manager at Tower Square Hotel SpringfieldResponded 11 October 2017

Dear Traveler, Thank you for staying with us and for providing your feedback. I appreciate your time and it was nice to read your staff comments as well. Please accept my apologies for the inconvenience you and your family experienced in the pool area. I...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Concierge
Self-Serve Laundry
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$156 - US$259 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$156 - US$259 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (89)
Room & Suite (39)
Pool & Beach (4)
Dining (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Diane D
15 June 2016|
AnswerShow all 4 answers
Response from A J F | Reviewed this property |
No pets allowed.
1
Vote
Debbie A C
8 January 2015|
AnswerShow all 6 answers
Response from Bill H | Property representative |
The Springfield Marriott is connected to a public parking garage with 1200 spots. The garage is run by a 3rd party and we do charge $17.00 per night per car with unlimited in and out privileges. This is a discounted... More
0
Votes
Room Tips
"avoid the river view unless the freeway construction is complete"
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"Ask to face the river."
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"Higher floor rooms facing the highway are quieter and provide a better view."
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"get a higher room. Rooms near the lower roof (floor 7/8) had quite a bit of AC noise from the condensers on..."
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