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Springfield Marriott

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338 Reviews from our TripAdvisor Community

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Showing 334: English reviews
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Boston, MA
Reviewed yesterday NEW

Just got off the phone after 1 hour trying to book at room at this hotel. They are completely incompetent at the call center that you reach. Give them a zero, not even a 1. Very simple request, trying to book a double room for two nights. First try they quoted me a rate and disconnected me - second try...

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Helpful?
Thank Elizabeth_Boston_50
Boston
Reviewed 3 days ago NEW

On a positive note, the staff is really nice and it's conveniently located if you are attending a conference at the MassMutual Convention Center. But the hotel itself is pretty grim unless you want to relive 1984--pink, swayed polyester curtains, depressing carpet, popcorn ceilings, outdated everything. The restaurant had good food and really nice, hard working servers, but the delays...

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Helpful?
Thank ECLtravelers
Lisa N, Manager at Springfield Marriott, responded to this review

Thank you so much for your comments and feedback regarding your stay at the Springfield Marriott. We very much appreciate your positive comments about staff service and our location to local area attractions. Regarding wait time for food in Champions and noise from the room next store, I sincerely apologize and have shared your feedback with the appropriate team members....

Arlington, Virginia
Reviewed 4 days ago NEW

An older hotel that is showing it's wear and tear. The only good thing is that it is walking distance of 5-10 (1/2 mile) good restaurants. Government pricing is decent and if you are a member of their hotel club you get points. Breakfast starts at 0600 and is plentiful. Small indoor pool that was packed with kids and a...

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Helpful?
Thank Myfirstchoicenotavai
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for posting your review. I read your feedback and it sounds like you may have stayed at the Residence Inn, West Springfield. Your review was posted on the Springfield Marriott Hotel site in Downtown Springfield.

Alpharetta, Georgia, United States
Reviewed 2 weeks ago

It's an older property but is very well maintained. Rooms were comfortable and modernized. The Hotel is attached to an indoor mall which was convenient. There was a decent sports bar attached as well. Parking is a pain if you have a large SUV or taller vehicle. There is no valet which was a bit of a surprise for this...

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Helpful?
Thank Lewis M
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Lewis, Thank you for staying with us and for posting your review. I was pleased to see your positive comments and thank you for your time. As you pointed out, travelers should be advised of the garage clearance of 6’ 3” and valet is not an option since we do not operate the garage attached to the hotel. We...

Haymarket, Virginia
Reviewed 5 weeks ago

We spent one night in this hotel between the two recent snow storms that hit New England so hard. Accessing the hotel was no problem as all vehicle areas had been well plowed. Accessing the hotel was also aided by the fact that the parking garage provides direct access, by elevator, to the lobby...no need to walk through slush. Our...

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Helpful?
Thank twowanderers20169
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for choosing the Springfield Marriott and for sharing your feedback. It sounds like you had a nice stay overall and I appreciate the comments about the revolving door. Please be assured that I will share your review with our team. We hope to see you again when your travels bring you back to West Mass.

Reviewed 16 February 2017

If you are attending an event at the Eastern States Exposition fair grounds and you desire an more upscale facility with responsible rates then consider the Marriott downtown. My wife and I are vendors in the Maine State pavilion and have stayed at various facilities on and off Riverdale Drive in W. Springfield over the last fourteen years and have...

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Helpful?
Thank airehead2
Lisa N, Manager at Springfield Marriott, responded to this review

Thank you so much for your positive comments about the Springfield Marriott and it's convenient downtown location to local attractions and facilities. We appreciate your business and look forward to having you back again! Lisa Novelli Senior Manager, Guest Experience

Oakland, Maryland
Reviewed 16 February 2017

We were on our way to Springfield for a business trip. After American Airlines delayed our flight and then finally canceled it we were not able to attend our meeting. After dealing with American Airlines lack luster customer service we were grateful to find a person that actually had a concern for the struggles we were facing. Thank you for...

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Thank Cobenn B
New York City, New York
Reviewed 14 February 2017

At $170 per night, I was pleasantly surprised by the Marriott Springfield. It's definitely not the new generation of fancy Marriotts (see Hartford for a lavish but very overpriced experience), but it's welcoming and comfortable. The gym is small, but very pleasant and the pool was beautiful. Good value overall.

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Helpful?
Thank Marylou C
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Marylou, Thank you for staying with us and for sharing your overall experience. I appreciate your time and will share your feedback with our team.

New York City, New York
Reviewed 7 February 2017

You'd think that the front desk might have mentioned that there is a MAJOR construction project across the street that has been, and by the looks of it, will be going on for YEARS to come. Pile driving started at 6:55 am sharp and continued until check out. I don't believe that I'm the first person to mention this and...

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Helpful?
Thank Check_Please123
Lisa N, Manager at Springfield Marriott, responded to this review

Thank you for taking the time to share your recent experience at the Springfield Marriott with us. One of our key priorities is to provide the highest level of friendly and courteous service and of course a pleasant night sleep. While it was a pleasure having you here as our guest, your feedback caught my attention regarding the highway construction...

Medina, Ohio
Reviewed 17 January 2017 via mobile

Erica in the morning, Joe at night. Excellent Service in the Concierge Lounge! I stay only once a year for travels but these two employees are beyond amazing! They are both friendly and courteous. If you need something beyond their normal services they will go the extra mile. Thank you for such great service.

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Helpful?
1Thank Kjh822
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us and for taking the time to recognize Erica and Joe from our concierge team. Please know that I will share your positive feedback with them. It’s nice to hear from repeat customers and we look forward to your return visit next year.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Springfield Marriott hotel, near I-91 and I-90, is ideal for family vacations, business trips, and leisure travel. This Springfield, MA hotel is located near the Basketball Hall of Fame, Six Flags New England, the Dr. Seuss Memorial, the MassMutual Center, and other attractions. As the premier downtown Springfield, MA hotel, the Springfield Marriott offers 11,000 sq ft of newly renovated meeting space that is perfect for business, weddings, and social events of any size. ... more   less 

Additional Information about Springfield Marriott

Address: 2 Boland Way, Springfield, MA 01115
Region: United States > Massachusetts > Springfield
Price Range: €156 - €270 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Springfield Marriott 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Marriott Springfield Hotel Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Springfield Marriott staff and other travellers.
3 questions
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Montgomery County, Pennsylvania, United States
9 months ago

See all questions (3)

Questions? Get answers from Springfield Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best room would be at another hotel”
 of 5 bubbles ECLtravelers, 26 Mar 2017 | Read review
“Get a room towards the back and above the 3rd floor for a good nights sleep.”
 of 5 bubbles Myfirstchoicenotavai, 25 Mar 2017 | Read review
“Hotel separates groups from the general patrons i.e. Kids groups/sports teams etc. Select higher floors (10th plus) for privacy and views.”
 of 5 bubbles airehead2, 16 Feb 2017 | Read review
“ask for a quiet room”
 of 5 bubbles marylouc388, 14 Feb 2017 | Read review
“Even numbers face the river”
 of 5 bubbles solarpowered1, 1 Jan 2017 | Read review
5 of 5