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Springfield Marriott

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Springfield Marriott
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329 Reviews from our TripAdvisor Community

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Showing 325: English reviews
Medina, Ohio
Reviewed yesterday NEWvia mobile

Erica in the morning, Joe at night. Excellent Service in the Concierge Lounge! I stay only once a year for travels but these two employees are beyond amazing! They are both friendly and courteous. If you need something beyond their normal services they will go the extra mile. Thank you for such great service.

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Helpful?
Thank Kjh822
Nashua, New Hampshire
Reviewed 2 weeks ago

We booked one night on new years eve mostly for business but also to go to the Student Prince restaurant. Since I drive a large Pick Up truck and could not fit into the garage the staff went out of there way to find me a spot. the rooms were nice and no overnight noise -- except a little train...

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Helpful?
Thank solarpowered1
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us on New Year’s Eve and for posting your review. I appreciate your nice comments about our location, river view rooms and your breakfast dining experience. We hope to see you again when you travel back to Western MA.

Dracut, Massachusetts
Reviewed 2 weeks ago

We were in town for the holiday, the hotel didn't seen busy at all most likely because it is a business area. The woman at the front desk was extremely nice and made conversation. We had a very easy check in process which is always appreciated. Parking was added to the room and easy in and out access with room...

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Helpful?
Thank Katie R
Bill H, General Manager at Springfield Marriott, responded to this review

Katie, Thank you for staying with us and for posting your review. I’m glad you enjoyed your stay and will be back when your travels bring you back to Western MA.

Sarasota, Florida
Reviewed 7 December 2016 via mobile

This Marriott is close to EVERYTHING, The beds are fantastic. The WiFi is passable. I cannot believe they charge $18 per day to park, after charging so much for the room. The hotel is nice, but could use some refreshing in the carpeting and other cosmetic areas, to be charging premium prices.

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Helpful?
Thank Brad S
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Brad, Thank you for staying with us and for providing your feedback. I appreciate your time and comments related to your stay. Please know that I will share them with my team. We hope to see you again when your travels bring you back to Western MA.

Monument Beach, Massachusetts, United States
Reviewed 24 November 2016

Stayed one night in Room 1006 which was very quiet and well appointed. Lobby is pretty and staff was very helpful in microwaving a dish I brought for dinner. The restaurant was very pricey for wine and coffee, and the few staff looked like they were running around to manage the crowd. Fitness club was decent with variety of equipment...

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Helpful?
Thank Peter R
Lisa N, Manager at Springfield Marriott, responded to this review

Peter R, Thank you so much for your recent stay at the Springfield Marriott and for your positive comments about staff service during your stay. We do appreciate all of your feedback and will share it with hotel management. We hope that you continue to choose Marriott when you travel. Lisa Novelli Senior Manager, Guest Experience

Stony Brook, New York
Reviewed 19 November 2016

Upon checking in we were given our room keys right away. Parking the car is a little treacherous with the garage's spiral turns, but parking was ample. Our room was right outside elevators, much to our dismay. We asked for a few hypo-allergenic pillows since I am allergic to feathers. We called soon after we checked in. When we went...

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Helpful?
Thank HorseLady5580
Lisa N, Manager at Springfield Marriott, responded to this review

HorseLady5580, Thank you for your recent stay at the Springfield Marriott and for your feedback regarding your stay. We appreciate the time you took to give detailed feedback and glad that you enjoyed a pleasant stay. We hope that you continue to choose Marriott for your travels and please let me know if you should need anything should your travels...

Reviewed 17 November 2016

Springfield isn't really a place that you'll ever want to be unless you really have to be there, I had to be there so at least the Marriott was super convenient for where I was visiting in the Tower Square offices. Nothing was particularly wrong with the place but the decor did look like it needed a good spruce up....

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Helpful?
Thank Nigel S
Lisa N, Manager at Springfield Marriott, responded to this review

Nigel S, Thank you so much for your positive comments about staff service at the Springfield Marriott, especially in Currents. We will share your recognition with the team. We thank you for choosing Marriott Springfield for your travels. Lisa Novelli Senior Manager, Guest Experience

Newburyport, Massachusetts
Reviewed 1 November 2016

I've used this property a number of times for both business and pleasure, and it is consistently good quality for the money, it will neither knock your socks off nor disappoint, it is just what I expect for my needs, and one of only two places in Springfield where I choose to stay.

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Helpful?
Thank Mitigwa201
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us and for providing your feedback. I always enjoy reading comments from our guests. Happy to learn you have been with us more than once, our team has been consistent on each visit and you enjoyed the view of the CT River.

Reviewed 1 November 2016 via mobile

Other than the garbage and murder scene under my bed, the staff was friendly and the pool & fitness center were great. Chose to spend as much time as possible out of my room to avoid being creeped out. Close to freeway & restaurants. Advice is to check your room before getting too comfy. -_- Gave a poor rating only...

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Helpful?
Thank Hundeho
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us and for providing your feedback. I was disappointed to read of the debris found under your bed and the overall condition of the box spring. Please know that I will share your feedback with our housekeeping manager so corrective action can be taken. Thank you for acknowledging our health club and the...

Mineral, Virginia
Reviewed 30 October 2016 via mobile

Horrible run down hotel Lobby looks nice Nice Starbucks etc But zero customer service Ice machine on the 3rd floor sounds like an airplane taking off Heard all thepugh the night despite being down the hall Lightbulb in 3 of the 4 lamps Shampoo missing No trash bags in the trash cans Carpet stained and "looked" not vacuumed Tv had...

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Helpful?
1Thank Mitzi P
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying. I was most disappointed to read about the service and cleanliness issues you mentioned in your review. Please accept my sincere apologies for these items not being addressed by our housekeeping department. Please be assured that I will share you feedback with our housekeeping manager and his team. I hope you will continue to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Springfield Marriott hotel, near I-91 and I-90, is ideal for family vacations, business trips, and leisure travel. This Springfield, MA hotel is located near the Basketball Hall of Fame, Six Flags New England, the Dr. Seuss Memorial, the MassMutual Center, and other attractions. As the premier downtown Springfield, MA hotel, the Springfield Marriott offers 11,000 sq ft of newly renovated meeting space that is perfect for business, weddings, and social events of any size. ... more   less 

Additional Information about Springfield Marriott

Address: 2 Boland Way, Springfield, MA 01115
Region: United States > Massachusetts > Springfield
Price Range: €122 - €223 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Springfield Marriott 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Marriott Springfield Hotel Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Springfield Marriott staff and other travellers.
3 questions
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Montgomery County, Pennsylvania, United States
7 months ago

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Questions? Get answers from Springfield Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even numbers face the river”
 of 5 bubbles solarpowered1, 1 Jan 2017 | Read review
“Room 1006 was quiet, well appointed and comfortable”
 of 5 bubbles JudyK288, 24 Nov 2016 | Read review
“Try staying away from elevators”
 of 5 bubbles HorseLady5580, 19 Nov 2016 | Read review
“Consider taxes and parking in your total costs. West side rooms have nice views of the Connecticut River and the Eastern States Exposition.”
 of 5 bubbles Mitigwa201, 1 Nov 2016 | Read review
“I liked being on a high floor.”
 of 5 bubbles Chaucerian, 30 Oct 2016 | Read review
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