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Holiday Inn Express Saugus (Logan Airport)

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Holiday Inn Express Saugus (Logan Airport)
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562 Reviews from our TripAdvisor Community

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Showing 547: English reviews
Houston, Texas
Reviewed 17 October 2016

Stayed for 1 night out of convenience since we had an EARLY flight out of Logan airport. Great that they offer a free shuttle and it runs often enough and earlier enough. Room was clean, simplistic, and the front desk staff pleasant and personable.

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Helpful?
Thank TheKidd26
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your review. We are glad to see you enjoyed your stay with us. We hope to see you in the future. Yours in hospitality, Ludwing Ardon General Manager

Daphne, AL
Reviewed 17 October 2016 via mobile

If you book this hotel thinking you are close to the airport you would be wrong. I booked it that thinking it would be just a quick 5 min taxi ride to get here - wrong. It was a $43 taxi ride from airport to hotel. Additionally when you get here there is nowhere to eat or shop unless you...

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Helpful?
Thank Ainslie54
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your candid feedback. I apologize we did not meet your expectations during your stay and you were not provided with the information regarding our amenities prior to your arrival. We pride ourselves on providing a great value to our guests and will use this feedback to further continue improving. At your service, Ludwing Ardon General Manager

New York
Reviewed 15 October 2016

For a business traveler who wants to be near Boston/Logan Airport this is a decent choice, but too expensive. At $209 for the AAA rate, it's not really worth that price. The room was decent, but not great, and the bathroom was tiny, cramped and uncomfortable. Their free breakfast was, I admit, excellent for a hotel of this type.

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Thank The_Publisher
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

We are glad we met your needs and hope your stay with us will allow us to see you in the future. Our breakfast is enjoyed by many guests as yourself and it allows us to offer a great value. It's the whole nine yards in the morning for breakfast. Yours in hospitality, Ludwing Ardon General Manager

Reviewed 15 October 2016

I started working with Nicole in sales about 2-3 months ago. We had a group that was attending a NESBA marching band competition in Wakefield, MA on Oct 8th. We were able to block off 25 rooms and I think we filled 20 of those. Nicole was great to work with and very accommodating and answered any questions that we...

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Helpful?
Thank Chris C
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Congratulations on placing 2nd in the competition. That is an awesome accomplishment!!!! We are glad you had a great experience working with Nicole. Many guests who have booked groups, weddings, or just a block of rooms have had the pleasure of dealing with her and walking away extremely happy. We thank you for your review and hope to see you...

Spring Hill, Florida
Reviewed 11 October 2016

Being the cheapest decent hotel in and around Boston even though I paid 225.00 per night. The red roof across the street was 200.00 so the holiday inn being a better hotel was well worth the xtra money. Hard to park here but that's Boston for you..otherwise. Very clean hotel with helpful staff and a very good free breakfast in...

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Helpful?
Thank harleywood909
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you so much your review of your recent stay with us. We are glad you found us to be a great value to you. Delivering a great value is what we are all about. We look forward to your next stay with us. Yours in hospitality, Ludwing Ardon General Manager

South Carolina
Reviewed 10 October 2016 via mobile

Black stuff on edges of our curtains and loose tiles in the bathroom. Beds were comfortable at least. Barely rained and roof was leaking on the 4th floor hall - at least not in my room. Really expensive for a pretty poor hotel. Also the road in front is super busy and there is no way to walk anywhere for...

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Helpful?
Thank CUtraveller
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

We apologize for the condition in which you found our hotel. We have had an outside company come and they have fixed the issue with the leaking in the 4th floor. We are glad you had a comfortable stay though and we hope this will allow you to reconsider staying with us in the future. At your service, Ludwing Ardon...

North Waterboro
Reviewed 9 October 2016 via mobile

Use this hotel often as a place to leave our car when we fly out of BOS. One issue is the pillows on our bed are labeled "firm" and "soft". Wife and I agree they are "lifeless". Upgrade the pillows to one's that have more filling.

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Helpful?
Thank Mark B
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you so much for your continuous loyalty. We have begun to rotate our pillows out with new ones. We are getting rid of the "lifeless" ones first so guests such as yourself can have a great nights sleep. We look forward to your next stay with us. At your service, Ludwing Ardon General Manager

Hartford, Connecticut
Reviewed 9 October 2016 via mobile

We stayed at this hotel and found the room to be perfect. We slept well and it was quiet! A dream come true. Breakfast options were wonderful. My only suggestion is that the eggs be cooked separately from the bacon. As a Vegetarian, I'm not a fan of bacon flavored scrambled eggs. Great stay nonetheless.

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Helpful?
Thank daybout
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you so much for your 5 star rating. We are glad you enjoyed your stay with us. We shall see how we can work your advice into our cooking practices with our breakfast attendants. Yours in hospitality, Ludwing Ardon General Manager

Sequim, Washington
Reviewed 6 October 2016

An older property, but well cared for. Room was nice. Desk folks were pleasant and helpful. Got a good nights sleep and moved on to our Boston destination. Pricey at $177 (including taxes), but it's close to the city.

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Thank W1419ZDstever
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Great to see you liked your stay with us. We hope this experience will lead to us seeing you in the future. At your service, Ludwing Ardon General Manager

Azle, Texas
Reviewed 4 October 2016

I made this reservation on price line, looking for a hotel with a heated pool near the airport. The pool is outdoors, and is already (10/2/16) closed for the winter. It is also a long way north of Logan Airport, and very hard to get to because Hwy 1 is a divided highway with exits/entrances miles apart, and no access...

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Helpful?
Thank tico8
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your feedback. I apologize our pool was closed for the season. Our pool is open from Memorial day to Labor day and is an outdoor non heated pool. Again we apologize for this misunderstanding. At your service, Ludwing Ardon General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value! ... more   less 

Additional Information about Holiday Inn Express Saugus (Logan Airport)

Address: 999 Broadway, Saugus, MA 01906
Region: United States > Massachusetts > Saugus
Price Range: €118 - €223 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Holiday Inn Express Saugus (Logan Airport) Hotel Saugus
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Saugus (Logan Airport) staff and other travellers.
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Questions? Get answers from Holiday Inn Express Saugus (Logan Airport) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor rooms in the back are quieter”
 of 5 bubbles jerb2014, 17 Jan 2017 | Read review
“Book if price is right!”
 of 5 bubbles voya2015, 29 Dec 2016 | Read review
“Front desk people will save you.”
 of 5 bubbles actu1, 16 Nov 2016 | Read review
“Ask to see the room first.”
 of 5 bubbles The_Publisher, 15 Oct 2016 | Read review
“Stated in my review”
 of 5 bubbles L8247BVchrisc, 15 Oct 2016 | Read review
5 of 5