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Holiday Inn Express Saugus (Logan Airport)

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Holiday Inn Express Saugus (Logan Airport)
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562 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Saugus (Logan Airport)
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Showing 547: English reviews
Reviewed 4 March 2015 via mobile

I stayed on 3/2/15 over night and had a great experience the agent Jenn was extremely helpful and pretty. very nice I would definitely recommend it! Be back soon. I stayed on 3/2/15 over night and had a great experience the agent Jenn was extremely helpful and pretty. very nice I would definitely recommend it! Be back soon.

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Helpful?
Thank Davalo78
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Davalo78, I am pleased to see you had a great experience with us. Jennifer is one of our newest front desk employees and I am glad to see she provided you with great service. The staff works hard to deliver this kind of service. Your comments will be shared with Jennifer and the Staff. Thank you for taking the...

Zurich, Switzerland
Reviewed 25 February 2015

We spent a night at the Holiday Inn Express as we were stranded in Boston in a snow storm on February 2, 2015. We were generally happy with this choice: The commute to Saugus, although a bit long, was well organized and comfortable. At check-in, we were able to sign up for seats on a shuttle next morning back to...

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Helpful?
Thank SwissCharm1917
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Swisscharm1917, Thank so much for your review of your stay. We work with many guests that come from the airport and I am pleased we were able to make your stay comfortable and stress free. I definitely hope to see you in the future when you are in the area. At your service, Ludwing Ardon Assistant General Manager

Sheffield, United Kingdom
Reviewed 21 February 2015

The Saugus HIX is branded as an airport hotel however it was a slow 25 minute transfer from airport to hotel on the occasion I stayed. Unfortunately, mine was not a positive experience. Upon checking in I asked about shuttles back to the airport the following morning and booked one for 6am. I then asked when breakfast started and the...

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Helpful?
Thank TimeZoneHopper
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear TimeZoneHopper, I would like to apologize for the experience you had with us. This is not typical of our guests experiences when staying with us. At check in we notify our guests, if leaving prior to our breakfast being out we do have To Go Bags out (which include a fruit, orange juice, and cereal bar) and in our...

Lake Mills, Wisconsin
Reviewed 14 February 2015

I was hesitant to book my room here after reading some of the negative reviews. So glad I went with my gut and booked based on the positive reviews. This Holiday Inn Express exceeded my expectations especially when it came to value. My room was beautiful! The view not so much but I wasn't there to gaze out the window....

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Helpful?
Thank Linda Z
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Linda Z, I am pleased to see you enjoyed your stay with us. As you stated we are 20 minutes from the airport and about 40 minutes with traffic. Usually this is in the morning between the hours of 7am and 9am when everyone is on there way into the city. Our complimentary shuttle and breakfast in the morning...

Reviewed 23 January 2015

Pleasant hotel, friendly staff, clean rooms. Comfortable bed. The area has food options and the hotel shuttle will take you there for free. The overall area surrounding the hotel is a little grimy, but the hotel itself is fine, no complaints. It's an airport hotel, but depending on traffic can be a bit further than you expect (probably about 20...

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Helpful?
Thank Tim G
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Tim G, Thank you for your review. I am glad to see you enjoyed your stay with us and found our staff to be friendly. Our complimentary airport shuttle also takes our guests to the nearby restaurants when ever possible. Additionally, there are numerous restaurants in the area which will deliver to our hotel. I thank you for having...

Port Saint Lucie, Florida
Reviewed 9 January 2015

I booked this hotel because it was the only one that had an airport shuttle that ran past 11pm and didn't cost more than $100. Upon arrival to the airport the shuttle quickly responded and I was told exactly where to go to be picked up and it was easy to locate. The room was very clean and the bed...

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Helpful?
Thank KMarrone
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear KMarrone, Thank You for your review. It is great to see you had such an easy stay with us and you enjoyed the contact you experienced with our staff. The staff and their service is what sets us apart and Kaine is a prime example of such staff members on our team. I am glad you will be staying...

Reviewed 25 December 2014

My family and I were in MA doing a college visit. As always we try to capitalize on the time and place of our stay. After visiting the school we took a ride to Gloucester for some sight seeing. We needed a place to stay so we decided on HIE like always. Very well kept also very quiet. It seems...

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Helpful?
Thank daero93
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear daero93, Thank you for your review. Congratulations on your soon to be college student!! Massachusetts does offer some of the best colleges in the nation. I am pleased you enjoyed your stay with us and took advantage of our great location to the city of Boston. I look forward to your next stay and hopefully it is one to...

Northville, New York
Reviewed 18 November 2014

I am a frequent visitor to this HIE and it is by far at the customer satisfaction level for others of this brand to achieve. The property is neat, clean and operates with incredible efficiency. The front desk staff is attentive and very personable. "Sergio" is #1 when it comes to customer service. He ALWAYS acknowledges my arrival and, when...

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Helpful?
Thank Mahlon R
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Mahlon R, Thank you for being a loyal guest to our hotel. It is a great feeling when guests coming returning due to the service they receive each time at our hotel. Sergio, like the rest of the staff always strive to help out all our guests and I am glad they deliver each time. Such an impression like...

Augusta, Maine
Reviewed 15 November 2014

This was our second time at this hotel and it's our go-to place when flying out of Logan. The rooms are clean, the mattresses incredibly comfortable. The blanket is sandwiched between smooth, soft sheets, and there are four big fluffy pillows on each bed. The shower is fantastic - lots of hot water and great pressure from a big shower...

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Helpful?
Thank travveller95
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear travveller95, Although I am pleased you enjoyed your stay with us on both times, I am disappointed we did not meet complete your experience by making sure you received your wake up call. We strive to deliver a complete stay at all times. Like yourself many guests find our rooms to be very comfortable. Although the bathroom is smaller...

Santa Cruz, California, USA
Reviewed 14 November 2014

Our stay was to be our last night in MA before flying home. I was assuming I would have to turn our rental car in at the airport. While checking-in I was told I could turn in the car near the hotel and the hotel would supply us with transportation to the airport. Their suggestion was a perfect solution and...

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Helpful?
Thank JJohn788
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear JJohn778, Thank you for your review of your recent stay with us. I am pleased the suggestion from the front desk worked out great for you. Many of our guests do just like yourself and drop their car off the night before prior to departing as our complimentary shuttle service makes it very convenient. I look forward to your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value! ... more   less 

Additional Information about Holiday Inn Express Saugus (Logan Airport)

Address: 999 Broadway, Saugus, MA 01906
Region: United States > Massachusetts > Saugus
Price Range: €114 - €223 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Holiday Inn Express Saugus (Logan Airport) Hotel Saugus
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Saugus (Logan Airport) staff and other travellers.
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Questions? Get answers from Holiday Inn Express Saugus (Logan Airport) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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