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Holiday Inn Express Saugus (Logan Airport)

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Holiday Inn Express Saugus (Logan Airport)
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557 Reviews from our TripAdvisor Community

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Showing 542: English reviews
Bristol, Connecticut
Reviewed 5 days ago NEW

You fly for 7 hours, have to deal with reentry and customs and then baggage claim, and the last thing you hope NOT to deal with is a long wait for a shuttle back to where you car is parked. Well, with this hotel, we called, walked out and within 5 minutes we were heading back to our car. It...

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Helpful?
Thank jer b
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

What an awesome review to read. I am so glad the staff and the hotel made such an impression on you. Stress free stays is our goal!! Isaais and Bessie are a great asset to our team. Proudly, Ludwing Ardon General Manager

Reviewed 1 week ago via mobile

Hotel located right off the highway with convenient distance to Logan Airport. Check in was smooth, the clerk was friendly and even upgraded us to a better room. The entire room was very clean and the bathroom tiles, sink tiles were like new. Comfortable bed and pillows, t.v. was of high quality, USB ports on nightstand lamps, a fridge and...

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Helpful?
Thank Corina M
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

We are glad to see you will be staying with us in the future if you find yourself in our area. We love it when our guest take advantage of our amenities and enjoy them. That is what we are here for. I look forward to your next stay with us.

Seoul, South Korea
Reviewed 2 weeks ago

The shuttle bus service here is very efficient. I was worrying about it since my flight arrived late in the evening and I didn't have a local phone. Still I could use a pay phone which can be easily found in the baggage pick-up area of the logan airport. The shuttle arrived in 15 minutes, and took another 15 minutes...

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Helpful?
Thank Chulung_Lee
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

We are glad to see you enjoyed our amenities. We love to offer our guests a great value by staying with us. Our complimentary shuttle service and breakfast make us a great choice for the price conscience traveler. We also offer a smile!

Boston, Massachusetts
Reviewed 3 weeks ago

This hotel had every convenience we could ask for and it just kept get better with the amenities the shuttle was the deciding factor that we stayed then we found out about the complimentary breakfast, gym, laundry facility, free wifi just to name a few that we used. The front desk agents: Ena, Adam (was a wiz with tech info),...

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Helpful?
Thank bunnie2001
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

The staff love their time with you. I think a couple of them would like to move down to Florida due your pictures. We hope to see you soon when you come to visit your son. Yours in hospitality, Ludwing Ardon General Manager

Massachusetts
Reviewed 3 weeks ago

Check-in was quick, simple, and friendly. The hotel appears to be very well maintained. Room and bathroom was exceptionally clean, like-new tiles, small fridge, good quality TV, plenty of power and USB ports near bed and work desk. Breakfast was "ok", no thrill but very good coffee, pancake maker, several choices of cereal, yogurt, eggs, omelette, turkey sausage, biscuits, muffins,...

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Helpful?
Thank Voy A
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your review. We are glad to see you had an enjoyable stay with us and will be looking to stay with us in the future. We love to make our guests happy!!!

Bangor, Maine
Reviewed 3 weeks ago

Our family stayed here both before and after a trip. We could not be happier with the stay. There is NO charge for leaving your vehicle at the hotel, NO charge for a ride to the airport and the standard free breakfast. The staff were all fantastic. If you are flying in and out of Logan, these are people you...

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Helpful?
Thank Jeffrey H
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you so much for your continuous loyalty to our hotel. I am glad to see we take care of all your needs. Our hotel offers long term parking either in a package of 7 days, 10 days, or 14 days as well as at a rate of $12 per day. Our location, complimentary shuttle service, and complimentary breakfast allow...

Bournemouth, United Kingdom
Reviewed 13 December 2016

We enjoyed both our stays here. The rooms were clean and comfortable with a microwave and a fridge. Breakfast was efficiently run and the staff were very friendly. The 24 hour complimentary airport shuttle was a great advantage as we had to change our flight plans at the last moment which meant arriving back at Boston from San Francisco later...

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Helpful?
Thank HandH77
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

We are glad to see we made an impression on you. Belinda is part of a great guest service team here at the hotel. We are definitely glad you enjoyed your stays and hope it will lead to future stays as well. Proudly, Ludwing Ardon General Manager

Philadelphia, Pennsylvania, United States
Reviewed 7 December 2016 via mobile

Stay here often for business and really appreciate the caring staff and recent renovations. I recently arrived late and needed to catch an early shuttle and Steve was helpful in expediting my check in and even called to make sure I made the shuttle on time. Just one example of the outstanding service I always receive here. Thx Steve!

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Helpful?
1Thank Mark L
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you so much for posting your experience with Steve. Steve is a perfect example of a staff which is dedicated and always looks to deliver a great experience to our guests. He will be thrilled when he reads your comments. See you soon! Ludwing Ardon General Manager

Marstons Mills, Massachusetts, United States
Reviewed 6 December 2016 via mobile

I stayed here while traveling through town on business. The hotel is conveniently located, the staff is friendly, the rooms are clean and the price was reasonable. There is plenty of parking at this hotel. I would not hesitate to return.

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Helpful?
1Thank Derek V
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your review of your recent stay with us. We are glad you enjoyed your stay and we met your needs. We hope to see you soon! At your service, Ludwing Ardon General Manager

Reviewed 5 December 2016

Spoke to Isaais Castro, the Assistant Gen. Manager, several times over the period of a few days with varying questions- the type of questions that I could have easily found on my own with a little research, but I was busy, so I just called -(is there laundry on site? Airport shuttle times? check-out time?) Each time I spoke with...

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Helpful?
1Thank andrew m
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you so much for your great words regarding the service you received from Isaais. He is a great example to follow for the rest of our staff and guest just love him. Such service you can expect from the entire staff at our hotel. Again Thank you and we hope to see you soon. Proudly, Ludwing Ardon General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value! ... more   less 

Additional Information about Holiday Inn Express Saugus (Logan Airport)

Address: 999 Broadway, Saugus, MA 01906
Region: United States > Massachusetts > Saugus
Price Range: €88 - €199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Holiday Inn Express Saugus (Logan Airport) Hotel Saugus
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Saugus (Logan Airport) staff and other travellers.
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Questions? Get answers from Holiday Inn Express Saugus (Logan Airport) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor rooms in the back are quieter”
 of 5 bubbles jerb2014, 17 Jan 2017 | Read review
“Book if price is right!”
 of 5 bubbles voya2015, 29 Dec 2016 | Read review
“Front desk people will save you.”
 of 5 bubbles actu1, 16 Nov 2016 | Read review
“Ask to see the room first.”
 of 5 bubbles The_Publisher, 15 Oct 2016 | Read review
“Stated in my review”
 of 5 bubbles L8247BVchrisc, 15 Oct 2016 | Read review
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