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Holiday Inn Express Saugus (Logan Airport)

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Holiday Inn Express Saugus (Logan Airport)
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568 Reviews from our TripAdvisor Community

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preston
Reviewed 6 days ago NEWvia mobile

Two night stay at beginning of holiday. Staff and manager were amazing. Literally couldn't do enough. Great shuttle service to and from airport and airport train station. Couldn't really do this hotel without it as it's quite far from Boston. Overall though great stay.

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Helpful?
Thank goodmojoPreston
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your positive review. Our staff is what makes the difference and many of our guests agree with you they are "amazing." We hope to see you again in the future on another one of your adventures.

Reviewed 1 week ago NEWvia mobile

Wouldn't bother staying here. Not clean rooms, dated, argumentative front desk person who just has to be right instead of listening at all. Started at $149 with 7 days parking, ended up being 229 after many transfers and claims if I don't know what u t talking about... Arrive to needing to argue about shuttle arrangements (one we wanted was...

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Helpful?
Thank John I
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your feedback. I apologize for the inconveniences and confusions you experienced during your stay with us. Our shuttles fit 10 people in it and while usually this is no problem on the night of your return it was a rather overly busy night with flight cancellations causing us to not be able to pick you up in...

Portland, Maine
Reviewed 1 week ago

Be careful not to miss the turn in though! Once we arrived, hotel and rooms were clean. We used the shuttle to go to downtown boston and back-the driver was great-and this service was very convenient. We leave our car here while flying out of Logan-was included in the room cost. Rooms were also quiet-free breakfast was typical. Also enjoyed...

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Helpful?
Thank feathers134
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you so much for taking the time to post a review. We are glad you took advantage and booked one of our Park and Fly packages. This will cover the room and parking depending on the package. If a package is not booked guest can pay the low price of $12 per day for parking their car here. This...

Reviewed 1 week ago

I stayed in this hotel twice before catching flights at the Boston Airport. My room was clean and very cozy. Staff at the front desk were very pleasing and friendly. Continental breakfast was not bad either.

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Helpful?
Thank worldtraveller_ph
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank for taking the time to post a review. I am glad to see you enjoyed your stay both times. Our complimentary breakfast and complimentary airport shuttle add a great value to our guests and makes it convenient for guests flying into and out of Logan International airport. We hope to see you again on your next trip to our...

Manchester, New Hampshire
Reviewed 3 weeks ago via mobile

I work in the hospitality industry . I want to say my room was nice clean and quiet. The 3-11 shift Bessie friendly and attentive to guests needs. Micheal called me by name and waited to I got in the restaurant before I left . Very caring and about guests needs. Angelo fun and compassionate. These are great workers in...

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Helpful?
1Thank janispjensen
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you so much for your taking the time to post a review about your recent stay with us. Your candid feedback is greatly appreciated. We will work on some of our service issues to ensure there is a consistent great delivery of service throughout, no matter the time or the staff member our guests come in contact with. I...

Camden, Maine USA
Reviewed 3 weeks ago

After 20 visits in 10 years, still the best bargain for Park and Fly for Logan, if you come from the north. Trust their shuttle to get you to the airport on time--flight staff stay here, too. Consistently clean rooms, hot showers, comfortable beds, quality sheets, pillows and towels, quiet/insulated against highway noise with monitored parking. No frills/same decoration in...

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Helpful?
Thank to-live-in-Europe
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you so much for continuing to stay with us all these years. We love having you stay with us while saving you money. I apologize you have not had a chance to taste our great breakfast buffet. We do offer To Go bags for early morning fliers just like yourself so they can get their trip started off not...

Reviewed 16 March 2017

I stayed here with my husband for a couple of days. Rooms were very nice and clean. It's very quiet even for the size of the hotel. Hotel staff is very friendly and helpful. Great breakfast buffet. Nice choices. This Holiday Inn has an airport shuttle. Weren't so exited about the cigarette smell inside the shuttle.

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Helpful?
Thank Elke M
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you so much for your feedback. Although you had a positive experience I apologize for the smell in our shuttle. We will look into this to ensure we fix it going forward. We hope to see you soon. Ludwing Ardon General Manager

Pennsylvania
Reviewed 5 March 2017

This place is fine for the night before you fly out of Logan, or the night you get back from vacation. There is no other reason to stay there, since it is 13 miles and a 25 minute drive to downtown Boston. As with all HIE's, it is very basic and spartan: A clean and comfortable room, a passable included...

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Helpful?
Thank coyle101
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your honest feedback. We look to always help out our guests who fly out of Logan International Airport. We cater to guests who fly into and out of the airport. Our shuttle does go to the train station at the airport so guests can get in and out of the city. We do hope we get to...

Connecticut
Reviewed 28 February 2017 via mobile

This hotel was very nice. Close to everything, the staff is super nice and friendly. The hotel was close to restaurants and they had a lot of my menus from places that deliver. Three room was very clean and nice. They has bath and body works toiletries. The best was their breakfast. Very very good!!! They also have a shuttle...

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Helpful?
Thank zn1984
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you so much for your feedback. We are glad you found everything you needed with us. We strive to always deliver a great experience to our guests and we hope to see you again soon.

Reviewed 15 February 2017 via mobile

Very helpful staff. Room was clean and comfortable. We had to head to airport very early next morning, and they were very accommodating with free transportation and right on time. Would use this hotel again.

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Helpful?
Thank Delores L
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

We are glad to see you had an enjoyable stay with us. Our complimentary shuttle makes it easy to get to and from the airport. We like to make sure guests get their sleep and have an easy time getting to the airport for their travels. Thank you and we hope to see you soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value! ... more   less 

Additional Information about Holiday Inn Express Saugus (Logan Airport)

Address: 999 Broadway, Saugus, MA 01906
Region: United States > Massachusetts > Saugus
Price Range: €149 - €240 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Holiday Inn Express Saugus (Logan Airport) Hotel Saugus
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Saugus (Logan Airport) staff and other travellers.
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Questions? Get answers from Holiday Inn Express Saugus (Logan Airport) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor rooms in the back are quieter”
jerb2014, 17 Jan 2017 | Read review
“Book if price is right!”
voya2015, 29 Dec 2016 | Read review
“Front desk people will save you.”
actu1, 16 Nov 2016 | Read review
“Ask to see the room first.”
The_Publisher, 15 Oct 2016 | Read review
“Stated in my review”
L8247BVchrisc, 15 Oct 2016 | Read review
5 of 5