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Holiday Inn Express

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238 Reviews from our TripAdvisor Community

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Showing 233: English reviews
Reviewed 24 March 2015 via mobile

We booked this hotel with credit card points so I wasn't sure what to expect. We did get a room with a king bed, which I had asked for, so that was nice. We were placed on the first floor right by the exterior door. We didn't bother to be asked to move, but I did hear that a lot....

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1Thank Heather L
Stillwater, Oklahoma
Reviewed 22 March 2015

The staff were very kind and courteous during check-in and check-out. The room was kept clean for the two night stay and breakfast was very good. The bed was very comfortable and the bathrooms were modern. The location of the hotel is prime as well. Located on Cerillos, your destination would most likely be a short drive. Highly recommend this...

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2Thank Zak E
Reviewed 18 March 2015 via mobile

Friendly receptionists, clean rooms, comfy beds and 4 miles from the plaza. Plenty of restaurants on the same road if you don't want to venture out too far. Fridge in the room (no freezer compartment) and tea/coffee making facilities. Wifi was pretty dodgy in and out all the time but you can live with it.

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Thank Emily W
Sugar Land, Texas
Reviewed 26 January 2015

Spent two nights at this property. Staff was extremely attentive to our needs and recognized us by name each time we crossed the lobby. They could use a bit more experience understanding and recommending some of the local establishments. But they were never afraid to engage the internet to answer a question. Very clean.

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2Thank Larry C
Divide, Colorado
Reviewed 17 January 2015

We stayed here in October of 2014. We had used our rewards points for this stay and it was to be a free stay for 2 nights. We had to give our credit card number to hold the room (so they said). All went fine and the staff treated us great, but a few weeks after the stay, I was...

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2Thank Rick Z
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear Rick Z, We apologize for any inconvenience you may have been incurred regarding the billing of your room. This is not an acceptable practice to our property and I am truly sorry. I would like the opportunity to make this right. I would really appreciate it if you could contact me directly at 505-474-7570 or via email at ale@finehospitality.com....

Reviewed 6 January 2015 via mobile

The staff bad super nice and helpful. We needed to check in early and they didn't have any issues with that. Room was clean bed was comfortable. Internet was stable and easy to connect. I definatly would stay here again.

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3Thank Cleveland W
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear Cleveland W, Thank you for choosing our Holiday Inn Express Santa Fe to host your visit while in our 'City Different'. We appreciate you taking the time to compliment our team's efforts to ensure our guests' comfort, and our property's facilities. We look forward to your next visit! Ale Rodriguez Hotel General Manager

Cape Cod, Massachusetts
Reviewed 2 January 2015

We are traveling from MA to AZ, stopping at Holiday Inn Express properties each night (except for one mediocre Hilton Garden Inn) along the way. This one was selected for points and price for three nights. Compared to the seven previous stops is was not at the top of the list. Older property, really small and outdated rooms. Terribly noisy...

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1Thank Nancy011351
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Nancy011351, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations. Please accept our sincere apologies for any inconvenience these issues may have caused you. We take...

Louisiana
Reviewed 12 December 2014

We had planned a 2 night stay....but checked out the following day. Room was EXTREMELY small for two people.. When someone was sitting in the desk chair there was no way to pass without them getting up...the desk chair was torn and worn on edges...hairdryer didn't work...bed ..okay...but with the condition of the room and property ....made us wonder just...

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1Thank filegumbo
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear filegumbo, We apologize for any inconvenience you may have been incurred during your stay. By the end of August 2014 we finished remodeling our rooms, including brand new mattresses, new carpet, new wall treatments, and new bathroom tile. We will continue in 2015 with remodeling the hallways and new furniture in our rooms. I am sorry to hear the...

Madison, Wisconsin
Reviewed 19 November 2014

My wife and I stayed here 3 nights in October before heading to the Balloon Fiesta. Hotel is your basic HIE which is good as you know what to expect. Room was clean and safe. Bed was comfortable and was able to get a good nights sleep. Breakfast is standard fare and thats good. Front desk staff was very good...

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4Thank Dennis M
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear Dennis M, thank you for choosing our Holiday Inn Express Santa Fe to host your visit. We appreciate you taking the time to compliment our property's services. We are always pleased to know that our guests' expectations are met with our brands. We look forward to your next visit! Ale Rodriguez Hotel General Manager

Tucson
Reviewed 27 October 2014

Several years ago I wrote a favorable review of the Holiday Inn Express on Cerrillos Road. I am saddened to say that after staying in this establishment in mid-October 2014 for three nights, I will not return nor recommend it. During several of my past visits I had been told of planned upgrades. Although some upgrades may have occurred since...

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1Thank Suzanne-Tom
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review

Dear Suzzane-Tom, Thank you for taking the time to provide us feedback from your most recent stay. We greatly value them and consider them opportunities to continue improving our services. I am truly sorry for any inconvenience you may have been incurred. This is not acceptable to us and we will address this with our team to take corrective measures...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express in Santa Fe, NM. We are conveniently located just 4 miles south of the Santa Fe Historic Downtown Plaza. Just exit I-25 at Cerrillos Road, Exit #278. Come and be our guest while you experience Santa Fe's rich cultural diversity, art galleries, museums, shops, Indian Market and many fine restaurants.Each one of our 76 newly remodeled hotel rooms features a microwave and refrigerator, coffee maker, iron and ironing boards and hair dryer. Our beautiful hotel features the new Stay Smart Bedding Collection in all of our rooms that will make your stay restful and relaxing.Be our guest and enjoy our delicious new full Continental breakfast with hot items. We also have a new fitness and business center and an outdoor pool and guest laundry. We are a pet friendly hotel. We also have high-speed wireless Internet.The Holiday Inn Express is a great choice to host your Santa Fe adventure. We are within an hour drive from Taos, Chimayo, casinos and the Eight Northern New Mexico Pueblos! Santa Fe is host of the Loretto Chapel, home of the Miraculous Staircase, oldest house in the United States, San Miguel Mission which is the oldest church in the US, the Georgia O'Keeffe Museum, Palace of the Governors, Saint Francis of Assisi Basilica, the Santa Fe Opera, and many more attractions! ... more   less 

Additional Information about Holiday Inn Express

Address: 3450 Cerrillos Rd, Santa Fe, NM 87507-2905
Region: United States > New Mexico > Santa Fe
Price Range: €96 - €152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Santa Fe
Holiday Inn Express Santa Fe, New Mexico
Holiday Inn Santa Fe
Santa Fe Holiday Inn
Hotel Style:
#27 Business Hotel in Santa Fe
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express staff and other travellers.
2 questions
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Lexington, Kentucky
Rochester, New York
over a year ago

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Questions? Get answers from Holiday Inn Express staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We always like top floor - nobody walking and making noise on top of us.”
 of 5 bubbles JiminLewes, 12 Oct 2016 | Read review
“Ask for a room in the rear wing if you must stay here.”
 of 5 bubbles roadtrip78726, 1 Oct 2016 | Read review
“Try to get away from the main road, which can be loud at night”
 of 5 bubbles eldragon, 10 Sep 2016 | Read review
“get a room on upper floor to avoid looking straight into parking lot”
 of 5 bubbles rogerbowman, 28 Aug 2016 | Read review
“Be prepared for tight parking if visiting during prime tourist season”
 of 5 bubbles E147VDmikej, 18 Jul 2016 | Read review
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