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Holiday Inn Express Santa Fe - Cerrillos

271 reviews
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Traveller (15)
Room & Suite (85)
Pool & Beach (13)
Overview
  • Excellent25%
  • Very good29%
  • Average25%
  • Poor14%
  • Terrible7%
Travellers talk about
“room was clean”(22 reviews)
“hi express”(3 reviews)
“road noise”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
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Offers from Holiday Inn Express Santa Fe - Cerrillos
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Rooms
5 Mar6 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (271)Write a Review
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All reviewsroom was cleanhi expressroad noisebooked this hotelbreakfast baran older propertyup to datethe staff was friendly and helpfulnice breakfastnice stayfree breakfastnew mexicodowntownsantacerrillossquare
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71 - 75 of 265 reviews
Reviewed 15 January 2016

I have been traveling for business and pleasure for nearly forty years and have stayed in a great many chain motels. I have been on fright elevators that were cleaner than the elevator here. There was a dried gob of something on the window drapes....More

1  Thank sarahcW3283YF
Response from Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express Santa Fe - CerrillosResponded 26 January 2016

Dear sarahcW3283YF, We have gone ahead and taken the appropriate steps on addressing your noted deficiencies along with our staff. It is within our best interest to best serve our guests during your stay at our property. We greatly appreciate you giving us the opportunity...More

Reviewed 5 January 2016

Would not honor AARP rate, Holiday Express the previous night in Amarillo was newer, nicer and cheaper. Had to go to lobby to log onto internet, would cut out when back in the room. Front desk was excellent, very helpful. However, I would not repeat...More

Thank Daniel D
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 21 January 2016

Dear Daniel D, Thank you for submitting your review of our hotel. I am delighted to hear that you liked the excellent front office staff. Our hotel is committed to providing our guests with the highest quality services and facilities. I have noted your comment...More

Reviewed 15 December 2015

Not as nice as other Holiday Inn Express hotels. General decor not appealing or inviting. Front desk clerk helpful in getting correct room type on 2nd try. Small room OK, combo of old and updated furnishings. Heater made very loud clunking noises and would not...More

Thank Patricia S
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 5 January 2016

Dear FrequentTravelerSNM, We appreciate that you took the time to leave a comprehensive review, highlighting not only the bad but also the good. I am happy that you liked our cozy beds and that you were satisfied with the service on the front desk. However,...More

Reviewed 12 December 2015

We stayed here while visiting Santa Fe and Bandelier, and it was convenient to both. The hotel was decent, room was a little small, but clean and comfortable. The front staff was friendly, and the location is good, right off the highway.More

Thank apdemas
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 28 December 2015

Dear apdemas, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind...More

Reviewed 24 November 2015

This hotel is the most disappointing Holiday Inn that I have ever used. The age and the smallness of the rooms have been dealt with on the hotel's own website. To these I will add the ineptitude of the staff. The day that I arrived,...More

Thank virgbrown
Response from Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express Santa Fe - CerrillosResponded 30 November 2015

Dear virgbrown, We are truly sorry for the inconvenience you might have experienced during your stay at our property, it is within our best interest to best serve our guests. Due the fact of our property is not catalogued as a full service hotel, we...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Multilingual Staff
Self-Serve Laundry
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Details
Price range
US$80 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Business Hotel in Santa Fe
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Details
Price range
US$80 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Business Hotel in Santa Fe
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
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Traveller (15)
Room & Suite (85)
Dining (18)
Pool & Beach (13)
Amenities (20)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Don M
10 February 2016|
AnswerShow all 4 answers
Response from Eugene E | Reviewed this property |
We had no issue with noise, at all. We were near relatively busy roads, but didn't bother us.
0
Votes
denisekv
22 February 2015|
Answer
Response from Nish K |
Greetings Thank you for your question. We do not have a shuttle that goes to down town.
0
Votes
Room Tips
"Ask for a room at the back, away from the road."
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"Stay on the 3rd floor to not have upstairs neighbors."
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"3rd floor - away from ice machine"
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"All rooms are very small"
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