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All reviewsroom was cleanhi expressroad noisebooked this hotelbreakfast baran older propertyup to datethe staff was friendly and helpfulnice breakfastnice stayfree breakfastnew mexicodowntownsantacerrillossquare
I have been traveling for business and pleasure for nearly forty years and have stayed in a great many chain motels. I have been on fright elevators that were cleaner than the elevator here. There was a dried gob of something on the window drapes....More
1 Thank sarahcW3283YF
Response from Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express Santa Fe - CerrillosResponded 26 January 2016
We have gone ahead and taken the appropriate steps on addressing your noted deficiencies along with our staff. It is within our best interest to best serve our guests during your stay at our property.
We greatly appreciate you giving us the opportunity...More
Would not honor AARP rate, Holiday Express the previous night in Amarillo was newer, nicer and cheaper. Had to go to lobby to log onto internet, would cut out when back in the room. Front desk was excellent, very helpful. However, I would not repeat...More
Thank Daniel D
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 21 January 2016
Dear Daniel D,
Thank you for submitting your review of our hotel. I am delighted to hear that you liked the excellent front office staff. Our hotel is committed to providing our guests with the highest quality services and facilities. I have noted your comment...More
Not as nice as other Holiday Inn Express hotels. General decor not appealing or inviting. Front desk clerk helpful in getting correct room type on 2nd try. Small room OK, combo of old and updated furnishings. Heater made very loud clunking noises and would not...More
Thank Patricia S
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 5 January 2016
We appreciate that you took the time to leave a comprehensive review, highlighting not only the bad but also the good. I am happy that you liked our cozy beds and that you were satisfied with the service on the front desk. However,...More
We stayed here while visiting Santa Fe and Bandelier, and it was convenient to both. The hotel was decent, room was a little small, but clean and comfortable. The front staff was friendly, and the location is good, right off the highway.More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 28 December 2015
We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind...More
This hotel is the most disappointing Holiday Inn that I have ever used. The age and the smallness of the rooms have been dealt with on the hotel's own website. To these I will add the ineptitude of the staff. The day that I arrived,...More
Response from Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express Santa Fe - CerrillosResponded 30 November 2015
We are truly sorry for the inconvenience you might have experienced during your stay at our property, it is within our best interest to best serve our guests.
Due the fact of our property is not catalogued as a full service hotel, we...More