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The room I booked was not what I got. Then I got charged 150 for smoking in the room which I can not get them to remove. Big problem with that is that I do not SMOKE anywhere at all much less in their foom.More
9 Thank patrickclancy
Response from IHGService, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 14 November 2017
Thank you for taking the time to write a review about your stay with us. We regret to hear the issues you had during your visit. Reviews like yours are very valuable as they enable us to target areas we need to improve...More
We are on a driving vacation around the southwest and have usually stayed at holiday inn express. I have to say I was nervous reading some of the negative reviews. We had a wonderful stay. Every employee we encountered was friendly and helpful. Our room...More
Unaware that every hotel room in downtown Sante Fe was booked (at double the price) during Fiesta, we travelled a few miles out to the HI Express. The receptionist gave us a great rate and the property, although not new, was adequately furnished and very...More
Response from Benny T, General Manager at Holiday Inn Express Santa Fe - CerrillosResponded 24 October 2017
I appreciate that you were able to take the time to leave a review about your recent stay! Yes, during Balloon Fiesta things do get a little hectic here in the Santa Fe/Albuquerque Area! I'm glad that my front desk team were able...More
This is perhaps the most disappointing Holiday Inn Express we have ever stayed at.
The room was extremely small, a bedside lamp was falling apart, the bedside table had a large piece of the finish missing, and the bathroom wall where the wall and tub...More
9 Thank gary r
Response from IHGService, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 1 October 2017
Hi gary r!
Thanks for choosing to stay with us among your many lodging options and posting a review! I'm terribly sorry about the room maintenance issues that marred your stay. We're glad though that one of our managers was able to address your concerns....More
This was an adequate but not exceptional hotel. The room was rather small and the furnishings seemed old. The beds were comfortable. One concern was that the water pressure in the shower was so high as to be unpleasant. This should really be adjusted. The...More
6 Thank MICHAEL S
Response from IHGService, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 29 September 2017
Hello MICHAEL S,
Thank you for your feedback regarding your stay at Holiday Inn Express Santa Fe Cerrillos, NM. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the bed, staff and...More