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Holiday Inn Express

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245 Reviews from our TripAdvisor Community

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Showing 239: English reviews
Puyallup
Reviewed 13 October 2016

From start to finish, pretty average hotel. Pool was closed. Jerald was very nice during check-in and gave some great advice on restaurants/breweries. Exposed electrical wiring on ceiling in room Room was very average. This hotel is not as close to Santa Fe as you might think.

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Helpful?
Thank Bruce W
IHGService, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Bruce W, Thank you for your feedback regarding your stay at Holiday Inn Express Santa Fe (Cerrillos Rd), NM. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the front desk service. However, we’re sorry we fell below your expectation regarding the pool. We take all...

Lewes, Delaware
Reviewed 12 October 2016

We checked in with Jerald. He had our room ready for us right where we wanted - top floor!!! Gave us many, many tips about restaurants, where to go downtown, told us about the "Roadrunner" to get to the balloon festival.

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6Thank JiminLewes
Austin
Reviewed 2 October 2016

This hotel does not meet the standard of Holiday Inn Express. Of most of the hotels on Cerrillos - a long strip of hotels - this one had one of the poorest street presentations. Plainly said, it does not beckon guests with the promise of atmosphere, quality or comfort. If we had not had an advance reservation sight unseen, on...

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Helpful?
Thank roadtrip78726
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear roadtrip78726, We greatly appreciate you giving us the opportunity of hosting you during your visit to Magical Santa Fe. Improvement opportunities are taken into deep consideration, we will make we take care of those that require mode attention to detail in a promptly manner. We hope you may soon be revisiting us and allowing us to redeem ourselves while...

Tulsa, Oklahoma
Reviewed 30 September 2016

Great nights rest with free breakfast. The staff were very friendly and accommodating. Rooms were very clean and free of any crazy smells as are typical in hotels. Parking is a little sparse but is sufficient as long as you don't travel with multiple vehicles per room.

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Helpful?
4Thank BJR2000
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear BJR2000, Thank you for letting us host you during your visit to Beautiful Santa Fe. We appreciate the positive remarks about our wonderful staff and about our property. Hope you can visit us again, we appreciate you being a loyal guest to our brand. Regards!

Colorado
Reviewed 20 September 2016

With a companion, I stayed over a weekend. The room was clean. The shower surround was adequate but the adhesion to the existing tub was spotty. Every footstep in a certain spot resulted the sound of the surround snapping out of shape. Front desk staff was helpful recommending restaurants and events to attend. The bed was comfortable. The linens were...

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Helpful?
Thank GracieColorado
IHGService, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear GracieColorado, Thank you so much for your review of our hotel. We are pleased to know you liked the service you received fro our staff and the cleanliness of your room. However, we are sorry for the shortfalls you have noticed with your bathroom. Your feedback is very important to us as this continually helps us improve the facilities...

eldragon
Reviewed 10 September 2016

I stayed here over a month on a business trip in April/May 2016. The staff was fantastic. The room was comfortable and housekeeping did a great job keeping it clean. The bed was comfortable. The breakfast buffet had good choices of hot and cold foods. The business office was nice. The workout facility was nice and I used it a...

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Helpful?
3Thank eldragon
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear eldragon, Thank you for letting us host you during your visit to Magical Santa Fe. We appreciate the reviews and comments our valued guests, like you, leave us. Our hotel is committed to providing our guests with the highest quality services and facilities, We hope to see you soon and that you give us the opportunity to host your...

San Diego, California
Reviewed 28 August 2016

Hey, the electricity stayed on! Half of New Mexico lost power because of a lightning strike on a substation, but this place stayed up. There was a Corvette meetup in Santa Fe, so had a few motorheads staying. They were pleasant. Also, some Mexican Harley Davidson riders on way to Sturgiss SD for summer bash. They were nice, too. Room...

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Helpful?
3Thank rogerbowman
Santa_Fe_HIE_Mgr, Director of Sales at Holiday Inn Express, responded to this review

Dear rogerbowman, Thank you for letting us host you during your visit to Beautiful Santa Fe. We appreciate the positive remarks about your you stay at our property. We hope you can visit us again, and giving us the opportunity to host you and your wife. Regards!

Seattle, Washington
Reviewed 24 August 2016

Repeat visitor. Overall quality of cleanliness of overall facility has declined; i.e. elevator grates filthy; quality of room declined - furniture "tired"; functional refrigerator, but missing freezer door so freezer not functional; exercise room had no way to clean equipment before or after use - informed staff, but no concern, only excuses, when approached; room keys not operational 2nd day...

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Helpful?
2Thank tht275
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear tht275, We greatly appreciate you giving us the opportunity of hosting you during your visit to Beautiful Santa Fe. Improvement opportunities are taken into deep consideration, we will make we take care of those that require mode attention to detail in a promptly manner. We hope you may soon be revisiting us and allowing us to redeem ourselves while...

Hoofddorp, The Netherlands
Reviewed 20 August 2016

The room was spacious and clean. The public areas were clean and well maintained. The breakfast buffet was as always in a Holiday Inn Express. No surprises. The staff in the front-office and the restaurant was friendly and helpful.

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Helpful?
Thank JGWesterhuis
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

We really appreciate you visiting our property in beautiful Santa Fe and allowing us to host you during your visit. We hope you visit us soon, allowing us to make your stay as enjoyable as it was last time. Regards!

Reviewed 4 August 2016 via mobile

I don't know, seems like Santa Fe has gone down hill. Not very clean area. Room was gross. Just had that sticky feel. There was a stain on the pillow, i had taken pictures to post earlier but cleaned out my phone. Should always go with your gut feeling, if you are driving through an area that looks dingey, good...

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Helpful?
1Thank SweetTea101
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear SweetTea101, We are truly sorry for the inconvenience you might have experienced during your stay. The feedback we receive from our valued guests enables to target problem areas and make them opportunities to improve. We look forward to soon be hearing back from you so you can enjoy the upcoming changes. Regards!

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express in Santa Fe, NM. We are conveniently located just 4 miles south of the Santa Fe Historic Downtown Plaza. Just exit I-25 at Cerrillos Road, Exit #278. Come and be our guest while you experience Santa Fe's rich cultural diversity, art galleries, museums, shops, Indian Market and many fine restaurants.Each one of our 76 newly remodeled hotel rooms features a microwave and refrigerator, coffee maker, iron and ironing boards and hair dryer. Our beautiful hotel features the new Stay Smart Bedding Collection in all of our rooms that will make your stay restful and relaxing.Be our guest and enjoy our delicious new full Continental breakfast with hot items. We also have a new fitness and business center and an outdoor pool and guest laundry. We are a pet friendly hotel. We also have high-speed wireless Internet.The Holiday Inn Express is a great choice to host your Santa Fe adventure. We are within an hour drive from Taos, Chimayo, casinos and the Eight Northern New Mexico Pueblos! Santa Fe is host of the Loretto Chapel, home of the Miraculous Staircase, oldest house in the United States, San Miguel Mission which is the oldest church in the US, the Georgia O'Keeffe Museum, Palace of the Governors, Saint Francis of Assisi Basilica, the Santa Fe Opera, and many more attractions! ... more   less 

Additional Information about Holiday Inn Express

Address: 3450 Cerrillos Road, Santa Fe, NM 87507
Region: United States > New Mexico > Santa Fe
Price Range: €87 - €146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 76
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Hotwire, Expedia, Booking.com, Travelocity, Priceline, TripOnline SA, HotelQuickly and getaroom.com so you can book your Holiday Inn Express reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel Santa Fe
Holiday Inn Express Santa Fe, New Mexico
Holiday Inn Santa Fe
Santa Fe Holiday Inn
Hotel Style:
#27 Business Hotel in Santa Fe
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express staff and other travellers.
2 questions
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Lexington, Kentucky
Rochester, New York
over a year ago

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Questions? Get answers from Holiday Inn Express staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend a different hotel/motel.”
Z6870IJgarym, 20 Mar 2017 | Read review
“Probably stay away from front because it is on a main artery, but don't know for sure.”
deucey_2, 25 Dec 2016 | Read review
“We always like top floor - nobody walking and making noise on top of us.”
JiminLewes, 12 Oct 2016 | Read review
“Ask for a room in the rear wing if you must stay here.”
roadtrip78726, 1 Oct 2016 | Read review
“Try to get away from the main road, which can be loud at night”
eldragon, 10 Sep 2016 | Read review
5 of 5