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Holiday Inn Express Santa Fe - Cerrillos

271 reviews
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Traveller (15)
Room & Suite (85)
Pool & Beach (13)
Overview
  • Excellent25%
  • Very good29%
  • Average25%
  • Poor14%
  • Terrible7%
Travellers talk about
“room was clean”(22 reviews)
“hi express”(3 reviews)
“road noise”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Santa Fe - Cerrillos
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (271)Write a Review
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Show reviews that mention
All reviewsroom was cleanhi expressroad noisebooked this hotelbreakfast baran older propertyup to datethe staff was friendly and helpfulnice breakfastnice stayfree breakfastnew mexicodowntownsantacerrillossquare
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1 - 5 of 265 reviews
Reviewed 1 week ago

As usual, we appreciated having Wifi and breakfast included. Our king "suite" was not a suite. Just a large room with a small half-wall divider next to the bed. Look up "suite" online and you will find this at Wikipedia: "A suite in a hotel...More

2  Thank Rosemary W
Response from Benny T, General Manager at Holiday Inn Express Santa Fe - CerrillosResponded 1 week ago

Hello, Thank you for leaving a review regarding your stay, I do apologize that our room offerings were not up to your standards and that you could not get a great nights sleep due to the road noise. I wish that you had brought this...More

Hotel's Favourite
Reviewed 24 September 2017

I'm not sure why this hotel gets so many mediocre reviews. Sure, it's an older property, but everything seemed to be clean and well maintained for our stay there. The guys at the front desk were particularly friendly and welcoming, which was a good start....More

Thank Doug G
Response from Benny T, General Manager at Holiday Inn Express Santa Fe - CerrillosResponded 24 October 2017

Hi Doug G, I appreciate you taking the time to leave a review about your stay! My team and I are thrilled that you had such a great time here in Santa Fe, I hope you had the opportunity to explore our historic city and...More

Reviewed 2 January 2018

Comfortable bed, clean room. We use this hotel several times a year without disappointment, until this last visit. Comfortable bed as always, clean room and bathroom, friendly staff. Noise was at unprecedented levels this visit. Had the privilege of receiving a room below what sounded...More

8  Thank Jerresa H
Response from Benny T, General Manager at Holiday Inn Express Santa Fe - CerrillosResponded 17 January 2018

Hi Jerresa, Thyank you for taking the time to review your recent stay! I'm so sorry to hear that this most recent visit was not up to our usual standards. I've taken your review to heart and have shared it with the rest of our...More

Reviewed 31 December 2017 via mobile

Friendly staff, well supplied typical HI breakfast fare. Furniture in common areas needs to be a little more cared for and arranged in a more welcoming setting . Elevator worked well and arrived promptly however, the walls needed cleaning and weren’t cleaned during our three...More

9  Thank Cindyinthecity
Response from IHGService, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 17 January 2018

Hi Cindyinthecity, Thank you for staying with us and leaving us feedback! I am glad that you found our welcoming staff pleasant and your bed comfortable. Your kind regards about our housekeeping team will be relayed for them to know that their efforts of doing...More

Reviewed 29 December 2017

Easy drive into Santa Fe. King bed room size acceptable. Bathroom small, not much counter space. Decent breakfast. Would have loved if could walk into downtown Santa Fe, but then the rate would be about 50% more.More

6  Thank Ivy_from_Colorado
Response from IHGService, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 12 January 2018

Hello Ivy_from_Colorado, Thank you for your feedback regarding your stay at Holiday Inn Express Santa Fe Cerrillos, NM. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Details
Price range
US$81 - US$135 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Business Hotel in Santa Fe
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Details
Price range
US$81 - US$135 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Business Hotel in Santa Fe
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
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Traveller (15)
Room & Suite (85)
Dining (18)
Pool & Beach (13)
Amenities (20)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Don M
10 February 2016|
AnswerShow all 4 answers
Response from Eugene E | Reviewed this property |
We had no issue with noise, at all. We were near relatively busy roads, but didn't bother us.
0
Votes
denisekv
22 February 2015|
Answer
Response from Nish K |
Greetings Thank you for your question. We do not have a shuttle that goes to down town.
0
Votes
Room Tips
"Ask for a room at the back, away from the road."
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"Stay on the 3rd floor to not have upstairs neighbors."
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"3rd floor - away from ice machine"
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"All rooms are very small"
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