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The Westin Riverwalk, San Antonio

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The Westin Riverwalk, San Antonio
The Westin Riverwalk, San Antonio
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3,966 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Riverwalk, San Antonio
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Showing 3,887: English reviews
West Orange
Reviewed 12 April 2015

My niece and I stayed at The Westin Riverwalk on Saturday March 22. My travel agent requested connecting rooms and the request was honored. We arrived at the hotel at 9 15 a.m . and understandably, our rooms were not ready, but no one offered to store our luggage. We dragged our luggage downstairs to have breakfast-, which was awkward...

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Helpful?
Thank Alice H
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello Alice, It was with a great deal of disappointment that I read your post. I am deeply sorry that we failed, on several fronts, to meet your expectations. Please be assured that your concerns are being addressed. Thank you for your comment and we welcome the opportunity to demonstrate that we are able to provide the quality of service...

Houston, Texas
Reviewed 12 April 2015

Nice quiet weekend stay. All of the staff professional, helpful and friendly. One staff member in particular, Oscar Ortiz helped us throughout our stay. He greeted us upon arrival, helped us during our stay and sent us on our way with his infectious smile.

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Helpful?
Thank Susan W
Costa Mesa, California
Reviewed 12 April 2015

Hotel is well managed and maintained. The room was very comfortable. The location was ideal for exploring downtown. Fitness center could use some work since the space is cramped and the temperature is very cold.

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Helpful?
Thank JAdventurer
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Thank you JAdventurer, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out various positive aspects of our hotel. We appreciate you for staying with us and we hope to see you again. Bill Petrella General Manager

Grain Valley, Missouri
Reviewed 9 April 2015

Amazing experience!!! My family and I recently traveled to San Antonio and were fortunate to stay at the Westin Riverwalk. From the time we arrived, we were treated so incredibly well. The valet team, the front desk associates, the bellmen and I can't forget to mention Ingrid. Ingrid contacted me before arrival and asked if we needed anything or needed...

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Helpful?
Thank BMK02
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello BMK02, Thank you for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out various positive aspects of our hotel such as the desk associates, bellmen and Ingrid. She's wonderful and we're very happy to have her on our staff. Thank you for staying with us and we...

Louisville, Nebraska
Reviewed 8 April 2015

The hotel had good news and bad news. First I will start with the bad news and end with the good news. When checking in we had a change in our room because the room for feather free wasn't ready. We said it was ok and we would drop our luggage off in the room and we would go out...

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Helpful?
Thank GaryRedOak
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Dear Gary, It was with a great deal of disappointment that I read your post. I am deeply sorry that we failed, on several fronts, to meet your expectations. Please be assured that your concerns are being addressed. Thank you for your comments about our customer service in the hotel and at the restaurant, and especially for mentioning some of...

Park City
Reviewed 8 April 2015

The Westin first and foremost not only has a great location due to the fact that it is on the Riverwalk but it is also centrally located to a number of excellent restaurants and only a few blocks from the convention center. The outdoor pool is very small but it butts right up against the Riverwalk. The fitness center is...

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Helpful?
Thank Dan F
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Thank you Dan, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out various positive aspects of our hotel such as the location of the hotel. We are happy you had a great time while staying with us. For future reference, all SPG members now receive free WiFi...

Ridgefield, Washington
Reviewed 7 April 2015

Overall the employees were great. Very helpful. The concierge was a different story. He started helping us then totally left us to help some lady that just walked up? Oscar Ortiz, Luis in the bar and Daniel at Zocco were outstanding.

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Helpful?
Thank Gary C
Tacoma, Washington
Reviewed 6 April 2015

Paying extra for the river view at this property is a waste of money. When we arrived our first room on the 7th floor had a view of the parking garage and several pick up trucks - to get a view of the river we had to lean over the balcony. The hotel was gracious and moved us down to...

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Helpful?
Thank J W
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Dear JW, Thank you for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. I'm sorry that you experienced so many mishaps during your stay at our property. I can assure you that your experience, albeit discouraging, is not indicative of the quality of service we typically provide. Thank you again for your...

Nashville, Tennessee
Reviewed 6 April 2015

Had a wonderful experience in San Antonio and enjoyed this nice hotel. The rooms and lobby area are beautifully decorated and staff was very helpful, especially the Concierge (David, I think) and bellman Jose Alvarado.

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Helpful?
Thank Robert H
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello Robert, I'm glad to hear that you had a nice experience while staying with us at the Westin Riverwalk. Thank you for choosing us and we hope to see you back soon! Bill Petrella General Manager

Winter Haven
Reviewed 6 April 2015

Excellent in every way. We came in to town to see the Spurs play Denver and Golden State. Excellent hospitality by all staff. Excellent room and amenities. We are SPG members and received room upgade.

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1Thank surferjdbman

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 

Additional Information about The Westin Riverwalk, San Antonio

Address: 420 W Market Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: €195 - €349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Reservation Options:
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin
Hotel Style:
#3 Romantic Hotel in San Antonio
#3 Spa Hotel in San Antonio
#4 Family Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Luxury Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Riverwalk, San Antonio staff and other travellers.
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Questions? Get answers from The Westin Riverwalk, San Antonio staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The staff and location are SUPERB”
santobifulcomd7, 15 Apr 2017 | Read review
“High Floor facing river”
Dealmaker, 15 Apr 2017 | Read review
“river side rooms are better”
gauravss, 14 Apr 2017 | Read review
“We always get a corner room, which offers more space.”
bushka23, 2 Apr 2017 | Read review
“Pay extra to get a room with a balcony & select on on a lower floor.”
8909jmgh, 28 Mar 2017 | Read review
5 of 5