I stayed for one day for business, and was very happy and pleased with how everything went . I will definitely be returning my next visit to San Antonio. Stephanie is a great worker and made my visit very pleasant and welcoming.
My husband and I stayed for 4 days for a Marine Corps reunion. The hotel was beautiful, clean, and truly on the riverwalk. What makes this hotel stand above the others in town (and I’ve stayed at a few here) is the staff. Ruby at the front desk helped us with all of our questions and needs for our hospitality suite and Kristen and Anita were there for us too. We had lots of questions personally and in regards to the group we were with. Petra the concierge was so helpful. Every time we came in the front door it was Gerald or Jeremy with a smile and we felt like we were being welcomed back home! The two of us would have meals at the restaurant and we would know Miguel knew what kind of coffee we liked before he even took our order. He made our mealtime so pleasant. When it came to time at the pool with our group we spent several days with Kayla working there and she could handle the bar and the people with a smile. The first thing someone in the group would say I hope Kayla is here! Don’t bother researching anywhere else, this place is worth every dime.…
Emelia R… in house keeping , this young lady is a real jewel to the Westin hotel! I was in the lobby try to take pictures of myself and politely volunteered to assist me! Then ask if I needed anything else, I needed water , she went to the front desk and got me some cold ones! Outstanding customer service and super friendly! Way to go San Antonio Westin’
The restaurant has very good scenery and our waiter madi was amazing!!!! She had very positive attitude, was fast, determined and overall friendly. Highly recommend her again. Also the fettuccine is delicious
We were greeted by Phyllis and Cat! How delightful they are! They are pushing to get our accommodations done for us and I have never been treated so lovely at a hotel before! If you have a chance to stay at the Westin Riverwalk please do and ask for Kat and Phyllis! World class employees world class hotel
I’m an Ambassador Elite member with Marriott with over 200 nights this year. I can say that Petra has hands down been my best host all year. I came for a company event and had a room issue. She went above and beyond to get me taken care of. She is also hilarious and very kind. I would highly recommend!
I had a wonderful stay. I have to say, the current bar/restaurant situation is interesting but my bartender made the experience lovely! I believe her name was Maddy with curly red hair…she kept me entertained for the evening with a smile and good conversation. I’ll be back!
We love staying at this Westin when we travel to San Antonio. Yes - they are undergoing renovations - but we were very glad to see as it was time to freshen things up a bit at this location. All service providers are having a tough time finding staff who can meet customer expectations. Well - congrats Westin Riverwalk. I left behind a sentimental jacket. We contacted Westin lost and found/security - per Westin instructions - and the staff found my jacket and mailed it back to me after I sent them shipping label to pay freight - which is appropriate since I am the one who left the jacket....Thank you Westin staff for helpin gme get my jacket back!
Kristen at the front desk was helpful and informative. We were welcome when we checked in with our puppy. Kristen told us places to take our puppy for a walk. She also told us places to eat, to see and shops in the area.
We had a wonderful time and experience at The Westin Riverwalk. Everyone was cordial and extremely helpful, from the valet to the front desk. We were blessed to be checked in by Petra, super nice lady, who loves her F1. I hope to see her at the COTA in Austin next year. She made us feel right at home. The bed was extremely comfortable. The room was spacious and clean. The restaurant and bar is going thru renovations but it didn't affect the service or the quality of the food. Wait staff again was professional and attentive. Great location, we most definitely be returning to SA and staying here. Look forward to seeing and speaking to Petra again, truly enjoyed our F1 and World Cup 2022 conversation. Ciao