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Hilton Palacio del Rio

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Hilton Palacio del Rio
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2,628 Reviews from our TripAdvisor Community

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Showing 2,583: English reviews
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Santa Cruz, California
Reviewed yesterday NEW

Really close to The Alamo, a lot of resturants right on the Riverwalk. The staff is friendly, the rooms are modern. This location allows you to walk almost everywhere. Every staff member I interacted with was friendly.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank La M
Roseburg, Oregon
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

My colleagues and I stayed here for a convention. The location is 1 block from the convention center so close enough to run back to your room if you need to, but far enough away to avoid the convention hustle. The location on the riverwalk is superb and we walked it daily. Our room was quiet in the 18th floor,...

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Helpful?
1Thank KellyKay5
About Hotel's Favourite Review
Zain B, Owner at Hilton Palacio del Rio, responded to this review

Dear KellyKay5, We are elated to read of your 5-star stay at our property! Your detailed account will surely help other TripAdvisor users in choosing the best accommodations on the River Walk. Also, your compliments of our team will be shared at the next all-hands meeting - thank you for the kind words! Best wishes, Zain Bidiwala Marketing and Communications...

Austin, United States
Reviewed 2 days ago NEW

I selected this hotel for its location on the River Walk. For that, and that alone, it's a good choice. However, the positives end there. The parking situation at this hotel is unacceptable. You can valet for $40 per night or self-park for $29. We chose to self-park because we knew we needed to leave shortly after checking in and...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank V1136JJmonicap
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear V1136JJmonicap, It is apparent that our hotel did not live up to your expectations and for that we apologize. Providing you with a true 5-star experience upon each stay is always our goal and we will surely share your comments with our management team to ensure we find ways to improve our offerings. Honestly, this is the first we...

Boulder, Colorado
Reviewed 2 days ago NEW

It's a great location on the Riverwalk. The hotel Cafe was overpriced so we went elsewhere. Loved the Piano playing in the bar every afternoon! It was nice to have the option to go to two bars and a cafe in the hotel. They also have a coffee / snack take-away store.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank KDB721
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear KDB721, We are so glad to read of your positive experience at our property! Our food & beverage team does an amazing job of providing guests with multiple options when it comes to dining, just as you witnessed. For being directly on the River Walk, we are always looking to ensure you the best value possible. Thank you for...

Benton, Arkansas
Reviewed 3 days ago NEW

Hilton Palacio deal Rio has a very nice staff. I left some personal items in my room when I checked out and they mailed it to me Location is excellent it is right on the river walk. Close to convention center. Very clean rooms

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank 711shawnar
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear 711shawnar, We are so glad to hear your items were recovered and returned to you without delay! It is always nerve-wracking to leave something behind after a trip, but we aim to make it an easy and efficient process for you. If there is anything we could have done differently to ensure you a 5-star stay, please reach out...

Mumbai (Bombay), India
Reviewed 4 days ago NEW

We booked 2 rooms for the St. Patrick's Day weekend and my sister's birthday. The location is superb and the staff are very well trained and gracious. Our room was kept impeccable by Dela the housekeeper. Amselmo the parking director was a whiz. He took care of us like we were family.

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Helpful?
1Thank AmericanTourister59
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear AmericanTourister59, When staying at the Palacio, you are family! We are so glad our team kindly welcomed you and went the extra mile to ensure your total comfort. True Texan hospitality is rare to find these days, but we have the astute honor of maintaining truly exceptional guest services. Do return soon! Safe travels, Zain Bidiwala Marketing and Communications...

Canandaigua, United States
Reviewed 5 days ago NEWvia mobile

We chose this hotel because it was directly on the river walk. This is a beautiful and modern hotel. The staff were extremely helpful and welcoming. The elevator takes you directly to the river walk level which is incredibly convenient. The room was spacious with a nice balcony. The off site parking was disappointing. I used the valet service which...

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Helpful?
1Thank William S
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear William S., We greatly appreciate your taking the time to review our hotel. Collecting honest feedback is at the cornerstone of our continuous improvements and your review will surely assist in ensuring the same. Best wishes, Zain Bidiwala Marketing and Communications Manager

San Diego, California
Reviewed 6 days ago NEW

Beautiful rooms and views! Total comfort and confidence of cleanliness. Perfect choice. Nice staff. Convenient to everything. New high-tech elevators will make you crazy. Breakfast buffet is amazing, but super over priced. The "gym" is typical mini room with a few machines and cardio to give you something, but for real exercise enthusiasts you won't be overly excited. The outside...

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Helpful?
Thank socalkenSD
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear SoCalKenSD, We are so glad you enjoyed our property in so many ways! Our upgraded elevators really do make getting around a lot more efficient. With so much to see on the River Walk, we are always looking for new ways to give you more time to enjoy your stay. Thank you so much for taking the time to...

Corpus Christi, Texas
Reviewed 6 days ago NEW

We loved every aspect of this hotel from the valet drivers, front desk, concierges and housekeeping. Everyone had a positive attitude. The one thing i absolutely loved is that this hotel took into consideration that many of us would be traveling with smaller children! They had spring break bags ready to handout to any little ones they seen. If I...

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Helpful?
1Thank laurabuck60
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear LauraBuck60, Thank you so much for spending your spring break with us! We are so glad to hear our team members made a truly special connection with your stay. Welcoming each guest with respect, honesty and fun is our mission each day and we are so glad to see this was achieved. We will be sure to pass along...

Gainesville, Florida
Reviewed 1 week ago

The hotel staff were amazing and the room was lovely. The bed was not as comfortable as I would expect at a nice hotel. The hotel is conveniently located near the convention center, river walk, etc. I would definitely stay at this location again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank aliciaW5860MM
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Alicia, We greatly appreciate your feedback and perfect five-star rating. When staying in a hotel, we completely agree that comfort is key. To alleviate the issue you experienced, we would be more than happy to add a mattress pad to your guest room bed. The next time you book a stay with us, be sure to notate this request...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: €211 - €436 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Hotels.com, Priceline and Jetsetter so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Palacio del Rio staff and other travellers.
31 questions
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Minnesota
7 months ago
Saint Louis, Mo
1 month ago
Saint Louis, Mo
1 month ago
2 months ago
Huntsville, Texas, United States
2 months ago

See all questions (31)

Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River View on South side for the view of the bend of the river and away from the Irish pub below which can get a bit noisy.”
 of 5 bubbles AmericanTourister59, 18 Mar 2017 | Read review
“West room because major construction on East for Convention Center Feb 2017 expected to last 1 year. West faces River Walk.”
  • Facing West towards River Walk from upper floor
  • Facing West towards River Walk from upper floor
  • Beautiful room
  • Room with balcony facing West was beautiful
  • Perfect !
  • Beautiful room with view facing West
  • View from meeting room
  • View from top floor meeting room. GIANT mall across the street, plus the Alamo
 of 5 bubbles socalkenSD, 16 Mar 2017 | Read review
“Some rooms have a nice view of the Riverwalk, but they all have fast access to it.”
 of 5 bubbles tobys326, 12 Mar 2017 | Read review
“Choose a room on the river side. Use a digital key and you can choose your room in advance of arrival.”
 of 5 bubbles SFJess13, 7 Mar 2017 | Read review
“Needless to say, the higher up the better the view. However, all rooms have balconies.”
 of 5 bubbles Bashment31, 1 Mar 2017 | Read review
5 of 5