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Hilton Palacio del Rio

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Hilton Palacio del Rio
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2,699 Reviews from our TripAdvisor Community

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Showing 2,652: English reviews
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Stratford, Canada
Reviewed yesterday NEW

A great hotel in the heart of San Antonio. My first stay at this property and I will certainly be back. Rooms are clean and large enough. The staff were outstanding. Pool area is a bit small, but being on the Riverwalk makes up for that.

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Helpful?
Thank waynes34
Tampa
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

You can't beat the location of this property you can walk to absolutely everything, the Alamo, the Rivercenter mall, La Villata and of course the Riverwalk is literally steps away... not to mention the best restaurant on the river, Casa Rio! The room was spacious and clean and very modern with lots of updated features and even though we didn't...

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Helpful?
1Thank Allison B
About Hotel's Favourite Review
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Allison B., Firstly, thank you for your family's service to our country. It takes a brave group of people to see their own risk it all for our freedoms. We are sincerely appreciate of your gleaming review mentioning all the wonderful attractions our downtown has to offer. Your compliments will surely be shared with the entire team! Do return...

Simi Valley, CA, United States
Reviewed yesterday NEW

Everyone from check in to check out were extremely accommodating and pleasant. Great locations to see sights - Alamo and River walk within walking distance Good restaurants on the River walk. Felt safe walking alone on River walk. A lot of nice shops within walking distance.

Review collected in partnership with Hilton Hotels & Resorts
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Thank annamL3033BY
dover, New Zealand
Reviewed yesterday NEW

very very good service all round at Hilton river walk san antonio all staff gave more than needed for sure it was well above my expectations the hotel it self was very well presented and decorated in a beautiful manner and the location was perfect

Review collected in partnership with Hilton Hotels & Resorts
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Thank graemed975
San Antonio, United States
Reviewed 2 days ago NEW

Hotel was great, located on the Riverwalk made it easy access, to all the restaurants and exhibitions. Entire location was very clean and well maintained. The staff at the Irish Pub was amazing, food was delicious, staff was very professional and extremely helpful.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 670claudeq
Allen, Texas
Reviewed 3 days ago NEWvia mobile

I stayed at this hotel due to its proximity to the San Antonio convention center. The hotel is well maintained and located directly on the river walk. It is a little noisy and I was awoken by trains, sirens and motor cycles at various times over the three nights I stayed here. The restaurant was nice. Parking is off site....

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Thank HarveyOfAllen
Reviewed 3 days ago NEW

Very nice hotel. We switched from another hotel that was way too far down the river and not close to all the action like this one. (Gabe at the front desk was extremely helpful.) The entire staff, including housekeeping went out of their way to make us feel like special guests. The hotel has been updated and was clean. It...

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Helpful?
Thank Lu S
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Hi Lu S., We are elated to read that you are already looking forward to your next stay with us! Providing you with an exception experience that fulfills all of your needs and wants is what we strive for each day. Our team will be extremely excited to read your kind words regarding our location, helpful staff and how you...

Antarctica
Reviewed 4 days ago NEW

Stayed here because it was close to the convention center and was a Hilton property. The architecture is unusual, in that the hotel was built in pods and then assembled like a beehive. Oddly, the lounges closed early and the breakfast was very sub-par. Not sure I'd stay here again. I also found the hotel to be sorely lacking on...

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Helpful?
Thank JWHammer
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear JWHammer, We are sincerely apologetic for the sub-par experience you had at our hotel. It is our goal to exceed you expectations and it is apparent that this was not achieved. Even though our location is ideal for those attending conferences or wanting to enjoy the River Walk, we believe that true hospitality is the highlight of the property....

Redwood City
Reviewed 5 days ago NEWvia mobile

Very AWESOME hotel!!! The staff were very helpful and friendly!! Our room overlooked the Riverwalk and had a balcony!! Very good to get a balcony. Nice place to sit and watch the view!!! And get a cocktail from the lobby bar and sip it from your balcony!!! So peaceful and a GREAT place to start your trip to San Antonio!!!...

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Helpful?
Thank ni94603
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear ni94603, What a wonderful experience you had at our hotel! We are so glad to hear you enjoyed your stay, specifically our location, private balconies and friendly service. It would be our pleasure to welcome you back soon! Viva Fiesta, Zain Bidiwala Marketing and Communications Manager

Reviewed 5 days ago NEWvia mobile

We had an issue with our room and it was resolved within minutes. They have also added texting service to make sure you have someone available at all times of the day. Thank you, Eddie!! And thanks to the hotel! Great place to stay.

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Helpful?
Thank Amy T
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Amy T., We are so glad to read that the issue you experienced was short-lived and corrected immediately by our team. Your complete and total satisfaction is our mission and Eddie will surely be made aware of your kind wishes. Our hope is to welcome you back the next time your travels bring you to San Antonio. Safe travels,...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: €160 - €378 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#7 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Palacio del Rio staff and other travellers.
35 questions
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Minnesota
8 months ago
Saint Louis, Mo
2 months ago
Saint Louis, Mo
2 months ago
3 months ago

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Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loved the river front view”
990shellyz, 21 Apr 2017 | Read review
“ask for a River view. The rooms higher up are not more expensive and all the rooms have balconies (a great benefit)”
karend994, 21 Apr 2017 | Read review
“Excellent housekeeping service and more. Thanks Armandina😊”
luzmarin7, 20 Apr 2017 | Read review
“All rooms have a balcony, which is so cool!”
Anna51198, 18 Apr 2017 | Read review
“great location”
trishcoxnh, 14 Apr 2017 | Read review
5 of 5