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Marriott Plaza San Antonio

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Marriott Plaza San Antonio
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759 Reviews from our TripAdvisor Community

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Reviewed 3 days ago NEW

As a Platinum Premier Elite I have a profile which asks for some room amenities and free WiFi even though without the status, I'd be charged. The amenities were provided, but my request for a "high floor overlooking the swimming pool" wasn't. I specifically did not want to be near the elevator, but our room was next to it. This...

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Helpful?
Thank Richard H
Arkansas
Reviewed 6 days ago NEW

The hotel itself is nice, and the grounds and pool area are beautiful. The restaurant and housekeeping staff were very cordial and helpful, but front desk staff were bordering on rude. The room was just OK, nothing special, and lacked the basic amenities offered in much less expensive hotels. No in-room coffee, no complimentary water, no complimentary breakfast. In fact,...

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Helpful?
1Thank Jill S
Nikki G, Guest Relations Manager at Marriott Plaza San Antonio, responded to this review

Dear Jill S, thank you for taking the time to share your experience at the Marriott Plaza. In regards to your stay, I sincerely apologize about the lack communication and follow up from the staff as to what amenities we do offer that are complimentary. I am delighted to hear you enjoyed the property. The Marriott Plaza Sits on 6.5...

Corpus Christi, Texas
Reviewed 1 week ago

We have stayed here so many wonderful times over the years- Beautiful relaxing property- my favorite Texas hotel-however, in the past you were able to request early checkin ( Gold premier members), but the last two times, we didn't even get into our rooms until 4:30- This makes it very difficult to enjoy the facilities, and make it to the...

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Thank Linda A
Freeport, Maine
Reviewed 1 week ago via mobile

We held a business meeting here for a group of about 50. The ballrooms and facilities were adequate but like the whole property, a little old & tired looking. It is probably time for a renovation of this property as they have slow elevators & musty dark rooms. Best parts were a friendly, helpful staff and location. The Riverwalk is...

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Helpful?
Thank Maine-ahh
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear Maine-ahh, Thank you for taking the time to share your feedback about your recent stay with us. We apologize for anything that did not meet your expectations and have shared your comments with the appropriate department. We are delighted that you did enjoy the service and everyone was helpful and friendly. We always want to exceed our guests expectations...

Toronto, Canada
Reviewed 3 weeks ago via mobile

The staff of this hotel are wonderful. This morning, a girl at reception gave me a hair scrunchie because I lost mine and badly needed one. This afternoon, I returned to the hotel with a horrible sore throat and a very kind staff gentleman in the main lobby gave me free tea and throat candy. It is rare to feel...

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Helpful?
Thank tmrs8r
Dianniella S, Assistant Front Office Manager at Marriott Plaza San Antonio, responded to this review

Dear tmrs8r, Thank you for taking the time to write a wonderful review. We will share your personal experience with our team. Our staff truly care about each and every guest and take the extra steps to ensure you enjoy your stay. We hope you are feeling better and look forward to hosting you again soon. Always at your service,

Reviewed 3 weeks ago via mobile

Wonderful experience staying at this hotel. The staff was friendly and the courtyard was beautiful. A truly unique hotel, the courtyard has peacocks that are very people friendly. The lobby/waiting area has nice bar and live music on select nights. The room was very modern and clean. The layout of the hotel and grounds resembled the missions of the area....

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Helpful?
Thank saklopez38
Dianniella S, Assistant Front Office Manager at Marriott Plaza San Antonio, responded to this review

Dear saklopez38. Thank you for sharing your experience on TripAdvisor. We are so glad that our staff impressed you with the friendliness that is a culture we embrace with each and every guest. Our property has much history that accents the city and surrounding areas that we cherish. We will share your wonderful review with our team and we hope...

New York City
Reviewed 19 February 2017 via mobile

My friend and I just finished a girls weekend and we stayed at the Marriott Plaza. We were pleasantly surprised at how wonderful it was. Everything about it-from the staff, to the food, to the rooms, were excellent. We made friends with other adult travelers at the pool. We used the clean and renovated workout room. Bravo for keeping this...

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Helpful?
Thank thaikirsty
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear thaikirsty, Thank you so much for taking the time to share your review of your recent stay. We are delighted that you had a wonderful girls weekend. We want to do whatever we can to make our guests stay special and memorable. Thank you so much for the accolades for our team. We review each day and will be...

Corpus Christi, Texas
Reviewed 19 February 2017 via mobile

Nice hotel but really needs a refresh. They told us our rooms would be ready by noon but when we arrived we were told it would be 3 or 4pm before the room would be available. Also told us the bar would be open until midnight but they closed it at 10pm on a Saturday night. The biggest profit center...

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Helpful?
Thank ccrider51
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear Ccrider51, Thank you for taking the time to share your review. We do our very best to accommodate early check in's whenever possible. Our standard check in time is 4:00pm, as stated on our website. We always try to accommodate and I apologize if we were unable to meet this request. In looking, our bar is open past 10:00pm...

Austin, Texas
Reviewed 13 February 2017

This is a beautiful, well maintained property on the edge of the San Antonio River Walk. Close enough for a short walk, but far enough away to not be concerned with noise. Many rooms have balconies facing a courtyard and pool. The rooms facing the street can be a little noisy, so would definitely opt for an courtyard view room....

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Helpful?
Thank BJW329
Dianniella S, Assistant Front Office Manager at Marriott Plaza San Antonio, responded to this review

Dear BJW329, Thank you for taking the time to give us a 5 point review on TripAdvisor. We are extremely thrilled that you enjoyed your stay. We cover 6.5 acres and our location is prime for all areas of downtown. I will share with the staff your comments and thank you again. We hope to see you soon. Always at...

Reviewed 12 February 2017 via mobile

My husband and I have stayed at this hotel for a minimum of 10 nights a year for the last 6 years. His company has used this hotel for the last 20+ years. Yes, before Marriott purchased it. If it wasn't for its location and peaceful grounds, we probably would have stopped coming several years ago. I used to recommend...

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Helpful?
1Thank Angela K
Maria M, Manager at Marriott Plaza San Antonio, responded to this review

Dear Angela K. Thank you so much for taking the time to share your feedback. We sincerely apologize that you felt you didn't have a good experience. We shared your feedback with the entire team. In speaking with you on property, the appropriate areas are aware and we will follow up accordingly. We always want each and every guest to...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Anaqua Restaurant & Grille
Cuisines: American, Seafood
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff

Additional Information about Marriott Plaza San Antonio

Address: 555 South Alamo Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: €188 - €291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marriott Plaza San Antonio 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Marriott Plaza San Antonio Hotel San Antonio
Marriott San Antonio
San Antonio Marriott
Hotel Style:
#18 Luxury Hotel in San Antonio
#52 Family Hotel in San Antonio
#53 Business Hotel in San Antonio
#64 Romantic Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Marriott Plaza San Antonio staff and other travellers.
5 questions
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3 months ago
8 months ago
Chicago, Illinois
over a year ago
League City, Texas

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Questions? Get answers from Marriott Plaza San Antonio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to be close to the elevators”
 of 5 bubbles 295RichardH, 25 Mar 2017 | Read review
“Request a courtyard room - quieter.”
 of 5 bubbles BJW329, 13 Feb 2017 | Read review
“Any room except 315! Really hard to sleep in that room.”
 of 5 bubbles chrislU6358PO, 1 Feb 2017 | Read review
“Don't choose this hotel.”
 of 5 bubbles rams802, 19 Jan 2017 | Read review
“1st floor courtyard will give you the properties peacocks and other birds walking on over to you while you enjoy your room service breakfast”
 of 5 bubbles karencombest, 29 Dec 2016 | Read review
5 of 5