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My wife and I made a reservation at the O'Brien website... the website says that you have until 2 days before arrival to cancel your reservation... When we were booking online they switched us to RESERVATIONS.com.. Our reservation was NON-REFUNDABLE... We are so upset .......More
I mistakenly booked the wrong date and the hotel refused me a free charge refund? They do not have any openings for the date I need so that is understood but to refuse a refund? I have read other reviews and most are not good...More
Thank Russelle W
Response from Jeb866, Manager at O'Brien Historic Hotel, an Ascend Collection HotelResponded 1 week ago
Dear Guest Unfortunately you made a discounted, non refundable , nor exchangeable, reservation with a third party website. The cancellation policy was not set up by us, but by your vendor which you accepted at the time you made the reservation in their website. Yet,...More
Nice small hotel within easy walking distance of convention centre. Great to have a room that opened up onto balcony; fresh air is great. Old fashion and a little tied but comfy, clean and great value. Staff were great; could not do enough for you....More
We spent three nights here at the end of January to see the downtown San Antonio area. The downtown Riverwalk is less than a minute walk from the front door of this hotel. The initial room we were booked in had a small problem with...More
Stayed here whilst in town for a conference. Hotel staff are very friendly and helpful. Booked a King Room, bed was comfortable, sheets were very thin and needed to put spare comforter on bed. Bathroom very tiny, needs an update. Room definitely needs to be...More
No restaurant on site but there is a pizza place next door. I do not think there are any suites or jacuzzi tubs. The balcony rooms do not have private balconies. Nice place but probably not for romantic getaways.