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La Quinta Inn & Suites San Antonio Riverwalk

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La Quinta Inn & Suites San Antonio Riverwalk
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791 Reviews from our TripAdvisor Community

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Showing 774: English reviews
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austin, tx, United States
Reviewed yesterday NEW

This hotel is close by the Convention Center plus several great attractions such as the Alamo, Hemisfair Park, the Riverwalk and Sunset Station; they are all within a short walk. The staff at the hotel is friendly and helpful; you will enjoy your stay here.

Review collected in partnership with La Quinta
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Helpful?
Thank James N
Wimberley, Texas
Reviewed yesterday NEW

Arrived at 5:30 pm, room not ready, went to dinner and the river walk returned at 10:00pm room not ready, got room at about 10:45 pm Left room at 6:30 am for breakfast and then went to business conference, returned at 6:oo pm room not made up, went to river walk & returned at 10:00 pm room not made up....

Review collected in partnership with La Quinta
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Helpful?
Thank fwood67
Houston, United States
Reviewed 3 days ago NEW

Pillows are too high and hard, room was not properly clean, towels are rough, need a safety box and carpet needs cleaning. Staff was nice but too serious, need better food. Rooms need more attention and better clean.

Review collected in partnership with La Quinta
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Helpful?
Thank 766robertoo
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites San Antonio Riverwalk, responded to this review

Thanks for taking the time to submit a review of your stay. We are extremely sorry to hear that we did not meet your expectations. It sounds like we have more work to do as guest satisfaction is of the utmost importance at our hotel. We do hope you will visit us again in the near future.

Austin, Texas
Reviewed 4 days ago NEW

I visited this establishment on March 18th 2017.I am a frequent traveler and stay at multiple hotels year round and this was by far the worst experience I have ever had. Check in was at three and me and my family arrived at 3: 45 and was automatically treated with an unwelcomed site in the lobby. In upwards to 15...

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Helpful?
Thank jester0714
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites San Antonio Riverwalk, responded to this review

Thank you for staying with us and taking the time to share your feedback. We apologize for the inconvenience caused to you due to the delay at check in. The hotel management team will be advised of your review in an effort to improve our operations. We appreciate your feedback and hope you will provide us another opportunity to serve...

Reviewed 5 days ago NEW

I had reservationist arrive on 3/15.. I tried to check in at 12.. I had asked for an early check in. I was told no rooms were available..That's fine, since I was 3 hours early for check in. I came back with my two young kiddos in tow.. my husband wasn't with us on this trip.. at 3:30 with tired,...

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Helpful?
Thank Robyn B
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites San Antonio Riverwalk, responded to this review

Thank you for your review. We would like to extend our sincerest apologies for the inconveniences you experienced while attempting to check into your reserved room. The lack of professionalism and concern that you described is certainly not the standard code of conduct. We will be forwarding your feedback to the hotel management team to be reviewed. We do hope...

Sioux City, Iowa, United States
Reviewed 5 days ago NEWvia mobile

My daughter and 2 Grandchildren were here on a family vacation. The room had 2 queen beds and pull out sofa. The arrangement work great for us. The room was clean and it was a nice walking distance to Riverwalk, Alamo and dining. Staff was friendly and helpful. Pool was a little cold but all in all we'd stay here...

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Helpful?
Thank Vicki G
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites San Antonio Riverwalk, responded to this review

Thanks for taking the time to submit a review of your recent stay. We are delighted that you had a good guest experience and found our location to be convenient to many nearby attractions. We look forward to having you as a guest in the future.

Houston, Texas
Reviewed 6 days ago NEWvia mobile

Slow check-in when we arrived at the tail-end of Spring Break. Didn't get our room until after 8pm (2 1/2 hrs after we checked-in)...told the rooms weren't ready. They said they would text me but they didn't. Stood in long line again only to find out that my room was ready. I asked if I could have my $25 self-parking...

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Helpful?
Thank FCH1198
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites San Antonio Riverwalk, responded to this review

Thank you for your feedback, as it is very important to us. We’re sorry for the problems you experienced with check-in. We are currently looking into the incident, and have shared your comments with the General Manager so that similar situations will not occur. Please accept our apologies. Sincerely, LQ Customer Care

new jersey
Reviewed 6 days ago NEW

This hotel is located about a block from the convention center entrance. The hotel staff are all very friendly and willing to help. Trevor was especially helpful. I found the breakfast OK and paid additional for an excellent cup of coffee from the in-house barista. The breakfast oranges were sweet and delicious. The internet worked fine without any problems. There...

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Helpful?
Thank cbprof
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites San Antonio Riverwalk, responded to this review

Thank you for taking the time to write such a great review! Your informative feedback will surely help our future guests with their travels. We hope you will once again choose us for your lodging needs. Sincerely, LQ Customer Care

Reviewed 1 week ago via mobile

Arrived: room very small, stayed in room 1515, knocking sound all day freeking long. Discouraged from swapping rooms due to hasle of waiting. People complained of several hours of waitng for their rooms. Never got extra toiletries or towels. Friday and sat was marijuana nite. The elevators reeked of unburnt weed. Even my children sed it stank. Mentioned it to...

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Helpful?
Thank 09610
LQ Customer Car... T, Manager at La Quinta Inn & Suites San Antonio Riverwalk, responded to this review

Thank you for your feedback regarding your stay. Our guest expectation is very important to us and when we fall short we take it very serious and strive to correct the issues. So that the General Manager can better understand the circumstances of your experience, please contact the manager directly at lq0501gm@lqreviews.com. While an apology will regrettably not alter the...

Houston, Texas
Reviewed 1 week ago via mobile

I'm not OCD but one of the main things I look for in a hotel is cleanliness and this was nowhere near sufficient.Impromptu family trip but still expected much more from LaQuinta. X out rittman location

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Helpful?
Thank wunna36
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites San Antonio Riverwalk, responded to this review

Thanks for your review. Cleanliness is an important standard of service at LaQuinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to ensure this is not a recurrence. We appreciate your business and vow to serve you much better in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities

Additional Information about La Quinta Inn & Suites San Antonio Riverwalk

Address: 303 Blum St, San Antonio, TX 78205-3352 (Formerly La Quinta Inn & Suites San Antonio Convention Cntr)
Region: United States > Texas > San Antonio
Price Range: €137 - €282 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — La Quinta Inn & Suites San Antonio Riverwalk 3*
Number of rooms: 348
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LaQuinta, Hotels.com and Priceline so you can book your La Quinta Inn & Suites San Antonio Riverwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
La Quinta Inn & Suites San Antonio Hotel San Antonio
La Quinta Inn And Suites San Antonio Convention Center
La Quinta San Antonio
San Antonio La Quinta
Hotel Style:
#30 Romantic Hotel in San Antonio
#76 Family Hotel in San Antonio
#88 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from La Quinta Inn & Suites San Antonio Riverwalk staff and other travellers.
16 questions
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Jakarta, Indonesia
Lake Jackson, Texas
Alvarado, Texas
over a year ago
1 month ago

See all questions (16)

Questions? Get answers from La Quinta Inn & Suites San Antonio Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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