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Holiday Inn Riverwalk

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1,086 Reviews from our TripAdvisor Community

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San Francisco, CA
Reviewed yesterday NEW

They are demolishing the building right across the river, so noise, dust, fumes...not good. In addition, we had very noisy people on our floor (many door slams, bangs on walls, loud talking in hall and near rooms). I can only assume that the staff did nothing about complaints. We ask to change rooms / floors at about 8am, and had...

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Helpful?
Thank SFtraveler49
San Antonio
Reviewed yesterday NEWvia mobile

Jeff, Donte, Patrick on the valet staff are friendly and great with driections to local attractions. This hotel is central to riverwalk and west end market. Alamo is within walking distance and river center mall.

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Helpful?
Thank Sam R
Gladstone, Missouri
Reviewed yesterday NEWvia mobile

We had a wonderful 5 day visit. The property is on the Riverwalk so all dinning, Alamo, Tower of America easy walk. The staff was superb. Alex and Carlos made breakfast easy every morning. The parking valet Jeff, Dante, Issac and Joey were great. The hotel is spotless and very modern Weight room was good. Small whirlpool. We had a...

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Helpful?
Thank Jeff-Gladstone1
Superior, Wisconsin
Reviewed 2 days ago NEW

The hotel is a typical Holiday Inn, with the perk being that it is located on the Riverwalk. We got a room on a higher floor thinking the view would be great, but it was too high and we couldn't see the Riverwalk. Important fact...you have to pay extra for parking! This hotel was a little too spending for what...

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Helpful?
Thank SheriEvy
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear SheriEvy, Thank you for taking the time to review your Holiday Inn Riverwalk experience. We greatly appreciate your feedback. I will be sure to share your comments with the team. We hope you come back and visit us. Please do not hesitate to contact me for booking assistance for your next stay. I will be sure to place you...

Reviewed 2 days ago NEWvia mobile

My boyfriend and I were very impressed with the cleanliness of the rooms. The staff were very friendly and the river walk very romantic. Special shout out to donte and Jeff who were absolutely helpful when we asked for directions or where to eat that was romantic for couples. Nice place. We will definitely be back.

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Helpful?
Thank Devon G
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Devon G, Thank you for choosing Holiday Inn Riverwalk for your recent trip, and for taking the time to review your stay with us. I'm glad you were impressed with the cleanliness of your guest room, and the friendliness of our staff! I look forward to sharing your comments at our next service meeting. I would love to assist...

Duncan, oklahoma
Reviewed 2 days ago NEW

We reserved with 30,000 miles. We made a mistake by wanting a room on the river instead of a suite that they had for us. First of all our view was all construction and maybe about 200 feet of the river below. Secondly, the floor was filthy. I had spilled a little water and got a towel from the bathroom...

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Helpful?
Thank fanner46
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear fanner46, Thank you for taking the time to review your Holiday Inn Riverwalk experience. On behalf of the team, I would like to extend my deepest apologies regarding the issues you encountered during your time with us. I would love the opportunity to discuss your stay with you, as well as a way to make this up to you....

Reviewed 2 days ago NEWvia mobile

We were greeted in the first few seconds by the valet: Jeff, Dontae, and Patrick who wanted nothing more than to help us out in any way they could! They were overly friendly and made us feel very welcome! I will definitely be back!

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Helpful?
Thank Haley C
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Haley C, Thank you for taking the time to review your Holiday Inn Riverwalk experience. It absolutely delighted me to read that our Valet Team assisted you in any way they could, and made you feel so welcome! Please do not hesitate to contact me for booking assistance the next time your plans bring you to our area. I'd...

Reviewed 2 days ago NEWvia mobile

We arrived at the Holiday Inn and were greeted by Jeff, Donte, and Patrick. They were all very helpful and kind. The service they provided gave us a great start to our visit and really made the experience enjoyable. Thanks so much!

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Helpful?
Thank Madison B
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Madison B, Thank you for sharing your wonderful feedback regarding your time with us. Our Valet Team is truly exceptional, and I'm glad they provided excellent service to you. I will be sure to share your comments with them. We hope to have the pleasure of hosting you soon! Regards, Elizabeth Garza Guest Services elizabeth.garza@ihg.com

Reviewed 2 days ago NEWvia mobile

Pulled up to what we thought was going to be a ho hum regular experience. But. Instead was greeted buy a fire in his soul Donte and a strong smile from Isaac. Why must the rest of the world be so substandard when these two defintely got it perfected. Matt and Debi

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Helpful?
Thank Matt I
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Matt I, Thank you for taking the time to review your Holiday Inn Riverwalk experience. I greatly look forward to sharing your amazing comments with Donte and Isaac! Thank you for staying with us. We look forward to hosting you again! Kindest regards, Elizabeth Garza Guest Services elizabeth.garza@ihg.com

Reviewed 3 days ago NEWvia mobile

Spent some time on the 2nd floor bar. Juan the bartender was awesome! He made sure we were well taken care of. He made sure our drinks stayed full. We also ordered chips and queso from the hotel restaurant which was also great. I highly recommend you stop by the bar of you're visiting the Holliday Inn.

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Helpful?
Thank Kristin M
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Kristin M, Thank you for sharing your positive feedback regarding your Holiday Inn Riverwalk experience. We are so glad to read that Juan provided amazing service to you! I will be sure to share your comments with him. We hope you'll visit us again soon. We look forward to seeing you! Kindest regards, Elizabeth Garza Guest Services elizabeth.garza@ihg.com

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Choose this Downtown San Antonio & Riverwalk location as your gateway to the city. Ideally situated in the heart of San Antonio s business, theatre, and nightlife district, this Downtown/Riverwalk destination hotel offers easy walking access to all of the San Antonio Downtown area attractions: the Alamo, El Mercado, the Rivercenter Mall, Henry B. Gonzales San Antonio Convention Center, Alamodome and the Majestic Theater. Every aspect of your stay at this Holiday Inn San Antonio Hotel defines our commitment to comfort and service. This San Antonio Riverwalk hotel features an outdoor heated pool, game room, fitness center and laundry service. Take advantage of our 24 hour Business Center, where you ll find High Speed Internet Access, printer and online services. We offer Complimentary Wireless High Speed Internet Access in all guest rooms, meeting rooms and public spaces. Enjoy Windows on the River, a tri-level restaurant that offers a picturesque view of the Riverwalk. Entice your taste buds and join us for breakfast, lunch and dinner. Make sure to bring the whole family because at the Holiday Inn San Antonio Riverwalk Hotel kids under 12 always eat free (some restrictions apply). The Holiday Inn Riverwalk s central location, grand hospitality, and elegance will insure you have a memorable experience. ... more   less 

Additional Information about Holiday Inn Riverwalk

Address: 217 N Saint Marys St, San Antonio, TX 78205-2303
Region: United States > Texas > San Antonio > East Side
Price Range: €163 - €407 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Riverwalk 3*
Number of rooms: 313
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com and Priceline so you can book your Holiday Inn Riverwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Riverwalk Hotel San Antonio
Riverwalk Holiday Inn
Holiday Inn San Antonio
San Antonio Holiday Inn
Hotel Style:
#40 Romantic Hotel in San Antonio
#49 Business Hotel in San Antonio
#53 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Riverwalk staff and other travellers.
29 questions
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Questions? Get answers from Holiday Inn Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid balcony over river”
 of 5 bubbles SFtraveler49, 26 Mar 2017 | Read review
“Choose a river view on a lower floor.”
 of 5 bubbles SheriEvy, 25 Mar 2017 | Read review
“Don't ask for a room that faces the River unless you check it out first.”
 of 5 bubbles fanner46, 25 Mar 2017 | Read review
“Suite 2 rooms 1 bedroom pull out sofa and a roll away”
 of 5 bubbles mf998, 24 Mar 2017 | Read review
“Ask for river view.”
 of 5 bubbles U7718AOjulies, 22 Mar 2017 | Read review
5 of 5