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San Antonio Marriott Northwest

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322 Reviews from our TripAdvisor Community

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Showing 312: English reviews
El Paso, Texas
Level Contributor
562 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
Reviewed 1 week ago via mobile

We stayed for two nights in November on point. They want 15000 points per night because this is a category 3 Hotel. At 15000 points, it is the cheapest full Marriott in San Antonio. It is priced that way for a reason. It has undergone and is still undergoing renovation, there are elements of this hotel that needs some serious... More 

Helpful?
Thank Hsphoser36
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Hsphoser36, Thank you for taking the time to survey your stay while recently with us. My team and I utilize all guest feedback both & improvements as well as for accolades to our team. Your feedback is enlightening and will be used with our team to clearly make improvements to our services. I can imagine your disappointment upon returning to... More 

Plano, Texas
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

The newly remodeled room was pretty good. Nice and simple and what I needed for my business trip. The lobby, bar area, and the gym were fantastic looking. The restaurant is terrible for anything beyond breakfast. I attempted dinner one night, and it took over an hour as they kept running out of everything. Once the food arrived, it was... More 

Helpful?
Thank Travis T
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Dear Travis T, Thank you for taking the time to survey your recent stay with us. No-doubt that I am disheartened to learn of the disappointments that were had. I have shared your feedback with my team from the approach of re-training. I assure you that our efforts are sincere and your feedback does not fall on deaf ears. Travis... More 

Mesquite, Texas
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago

Just finished a remodel & was wowed with the lobby & atrium. Bartender on Friday, Nov 4th was really great! Remembered drinks & was very friendly. The WOW stopped there. Meal service for Friday dinner was terrible! Extremely slow; about an hour! Tortilla soup came out luke warm; no crackers or chips. Didn't ask if more beverages were needed. Breakfast... More 

Helpful?
Thank Phyllis P
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Phyllis P, Thank you for your recent visit with us and your insightful feedback. I am versy sorry that the breakfast was slow and will certainly look into why. we are currently working out some new logistics of getting our food delivered quicker from our second floor kitchen. I will share your feedback with my team and use it to... More 

Boston, Massachusetts
Level Contributor
230 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 3 weeks ago

I booked this hotel as it was recently updated and was near the airport off the 410 Highway.....As a lifetime Platinum and Platinum Premier member I had completed the advanced check in via mobile application . I arrived and was informed updating was still occurring and the concierge lounge was closed. I also discovered upon driving up to this property... More 

Helpful?
Thank MEProfenno
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Dear MEProfenno, I am sorry to learn of your disappointments while here on your recent visit to San Antonio. I am very sorry that we did not leave a better first impression on your stay. I would love to have a bit more dialog in regards to your stay , as our Most elite guest-- Our Platinum Premiers, Platinum and... More 

st. petersburg, United States
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago via mobile

This was a trip I took for a conference. The hotel was a garden variety Marriott. The rooms were clean and updated. The lobby was clean. The staff was very pleasant. I have no real complaints to speak of. Nothing outstanding. Nothing horrible.

Helpful?
Thank Robert T
Texas
Level Contributor
200 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 3 weeks ago

We attended a function nearby and reservations were made for us at this hotel. The rate was reasonable, probably a group rate. it was nice enough -- strange "lobby" with a few stations/podiums when you walk in. Only saw one person there at any time. Walk past the elevators to the "bar" where most folks were. They seem to be... More 

Helpful?
Thank Charleytoo
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Dear Charleytoo, Thank you for your recent stay with us! I love to hear our guest feedback in regards to our renovation, staff and services. We celebrate our accomplishments as well as use feedback to work on our weaknesses. Our lobby design is in fact much more spacious than it once was and the Desk Pods were designed so that... More 

Port O'Connor, Texas
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 weeks ago

We had a renovated room on the 9th floor as far away from the elevator as possible. The decor was nice, modern and the set up of the room practical despite the less than ample size. Especially the toilet is too small and cramped, even for a short, slender person. We could have put up with these minor inconveniences but... More 

Helpful?
Thank pehoc
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Dear Pehoc, Thank you for taking the time to share your feedback from your recent visit with us! My staff and I love to celebrate our accomplishments as well as improve upon our weaknesses. No doubt after reading your feedback, we had some shortcomings. I will certainly share your feedback in regards to the new room package with Marriott as... More 

Arlington Heights, Illinois
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 4 weeks ago via mobile

Horrible experience at bar/ dining .... yes staffing challenges existed but waiting 1 hour 40 minutes for a burger - completely unacceptable. The waitress did her best and she should be commended - but mgmt was non existent and not trying to make it better Rooms - visibly upgraded but airconditioning runs like a freight train thru the room. It... More 

Helpful?
Thank Awarmstrong12
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Awarmstrong12, Thank you for your recent visit and your feedback. While I wish the feedback was better, I promise you that I will use it to improve upon our services. I was brought up to speed of this particular night and so wish that we could have prevented the unfortunate delay. No way should anyone wait over 20 minutes for... More 

san antonio, tx
Level Contributor
95 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 4 weeks ago

I was on the host committee for a medium sized (500) convention held here. The hotel has been newly renovated and is very nice. The meeting rooms were excellent. Our room was very nice and we got complimentary internet with our group rate. The only frustration was that my roommate kept losing his key and every time he had a... More 

Helpful?
Thank trinity-tiger
Hollywood, Florida
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 October 2016

Lobby is immense and nicely done and local beer (Alamo Golden Ale) on tap at the bar. We got a 9th floor room and were informed it is a renovated room. Indeed it had a nice view and very nicely furnished, but if you want privacy, you're in for a surprise. The bathroom door is frosted glass, and you can't... More 

Helpful?
Thank SeanW2010

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Red Rim Bistro
Cuisines: Southwestern
No photo provided
River City Cantina
Cuisines: Mexican, International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about San Antonio Marriott Northwest

Address: 3233 NW Loop 410, San Antonio, TX 78213
Region: United States > Texas > San Antonio > Northwest Side
Price Range: €96 - €151 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — San Antonio Marriott Northwest 3.5*
Number of rooms: 292
Reservation Options:
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Also Known As:
San Antonio Marriott Northwest Hotel San Antonio
Marriott San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from San Antonio Marriott Northwest staff and other travellers.
1 question
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Ajijic, Mexico
6 days ago

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Questions? Get answers from San Antonio Marriott Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for renovated room”
  • nice renovated room
 of 5 bubbles SeanW2010, 28 Oct 2016 | Read review
“A/C is very loud and room no desk, so you might rethink your options. The restaurant service was a disaster. Bar not much better.”
 of 5 bubbles Jetjouster, 3 Aug 2016 | Read review
“Pick another hotel”
 of 5 bubbles LOUISD88, 19 May 2016 | Read review
“No desks to work on in new rooms.”
 of 5 bubbles moman37, 18 May 2016 | Read review
“Everything worked fine. ”
 of 5 bubbles williami831, 9 Apr 2016 | Read review
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