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San Antonio Marriott Northwest

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14 Reviews from our TripAdvisor Community

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Showing 14: English reviews
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Reviewed 3 days ago NEWvia mobile

The hotel is a short drive from the airport. The staff is very friendly and helpful. The rooms are the new Marriott design that are very modern, but lack a desk. The hotel has a TV that does not allow guests to hook up any devices. I like to hook up my laptop to the TV to watch Netflix. I...

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Helpful?
Thank Mike M
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Mike M. Than you for your recent stay as well as your feedback. We are in the process of accepting bids in preparation to comply with Marriotts new Guest room entertainment platform. My apologies that we are not there yet, as this is not a quick process. I assure you we will be there. I hope that you will return...

Huntsville, Alabama
Reviewed 4 days ago NEW

This hotel has undergone a recent, significant remodel and the staff are still experiencing growing pains. The check in team were very friendly and went out of their way to make sure we were comfortable. Nico in particular was exceptional. The remodeled rooms do not have work desks. The rooms have either a small chair (in the double bedded rooms)...

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Thank AGoingGal
Chicago, Illinois
Reviewed 6 days ago NEW

I know the hotel was recently updated and it's very nice. However, rooms do not have much counter space in bathrooms and there's no real dresser in the room to store clothing that doesn't need to be hung up. When 2 adults are trying to get ready at same time and one needs space to dry hair, put on make...

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Helpful?
Thank dianebornell
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Dianebornell, Thank you for your recent stay with us, I am thrilled that you chose us for your San Antonio Visit. I am however very sorry that you were not pleased with the design of our newly renovated rooms. I will certainly share your feedback with our design team and hope that you will opt to stay with us in...

Austin, Texas
Reviewed 6 days ago NEW

My friends and I were traveling to San Antonio for the Alamo 10k downtown. We wanted a hotel on the riverwalk, but they were all so pricey that weekend. The Marriott Northwest was a great location that even thought it was slightly farther from our desired location, it was a great quality stay and still so easy to get wherever...

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Thank catiesas
Fort Worth, Texas
Reviewed 1 week ago

Nice work with the redesign. The value was good. I am a gold member and the lounge was excellent. Would recommend for value, but perhaps not necessarily for location (although very centrally located) or amenities (unless recommending for a fellow gold member).

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Thank MikeGonz9
Orange County, Ca
Reviewed 2 weeks ago via mobile

I stayed here for business and it's just okay. Pros: - Large sized room Cons: - Ant problems - Trash bin around hotel full most of the time - Staff not that friendly - AC is super loud and blows right on the bed - They upgraded the rooms but it looks like they did a half effort job. There...

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Helpful?
Thank OrangeCountyJay
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

OrangeCountyJay, Thank you for your recent visit and the feedback that you have given. I only wish That I had the opportunity to discuss your stay with you and change your first impression while you were here. I see that you stayed with us over Spring Break and hope that you had time to enjoy all the wonderful things San...

Greensboro, North Carolina
Reviewed 2 weeks ago

The good - rooms recently renovated with more of a boutique feel than traditional Marriott and the "M Club" (aka concierge lounge) has great staff and is much more spacious and airy than the old lounge on the 10th floor. The bad - this feels like an old Holiday Inn Holidome hotel that's been redone. First room I had (in...

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Helpful?
Thank richard b
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Richard B, Thank you for your recent visit to San Antonio and our hotel. I am sorry that your room was sub-par and an attempt to place you in another was a challenge. Our hotel has been at an extreme high volume due to our high volume of business travelers, our higher floors have been quite occupied. I am sorry...

Baltimore, Maryland
Reviewed 3 weeks ago via mobile

4 night stay this week for a business trip. To start with, getting to the site off of highway 410 is an experience; if you aren't paying close attention to GPS you will get a nice tour of the area highway system. Checkin as fast. I was placed on the 7th floor at the end of the hallway. The facility...

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Thank Gshibb
Novi, Michigan
Reviewed 3 weeks ago

This hotel was really a dump before. Now, they have renovated. The place looks nice, but is not functional. No drawers in the rooms. No suitcase valet. NO DESK!!!. The HVAC system is LOUD!! The problem is that nobody seems to care and blames all of the shortcomings on directives from Marriott corporate and changes to accommodate guests are beyond...

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Helpful?
Thank Matthew A
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Dear Matthew, I am very sorry that the guest room design does not suite your needs. There is no doubt that I wish we could have made you happy and accommodated your needs. I appreciate your feedback and hope that you will continue your loyalty to the Marriott brand of hotels. Sincerely, Lina C.

Helotes, Texas
Reviewed 17 February 2017 via mobile

Newly refurbished hotel. Rooms have been updated but they forgot to add drawers. ZERO drawers. I called the front desk and asked them if I have to keep my belongings in my suitcase. They said YES. I asked them to come show me where there is a suitcase stand in the room or do I have to leave my suitcase...

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Helpful?
Thank Michael G
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Michael G, Thank you for your recent stay with us. And for taking the time to share your feedback. Your feedback in regards to the newly designed rooms will be shared with our Marriott design team. The leather luggage bench in the room sis what is meant for suitcases. While we no longer have a dresser in our rooms, our...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
With a free shuttle service to the nearby San Antonio International Airport (SAT) and free hotel parking, there is no better choice than the San Antonio Marriott Northwest for your stay in San Antonio, TX. Our high-class guest rooms include plush pillow-top mattresses, pull-out sofa bed, HDTV with premium channels, elegant bathrooms, and high-speed WiFi. Relax after a long day in our outdoor pool complete with sundeck or take advantage of our fitness center. Planning a big event? Make your meeting, wedding or Quinceanera an unforgettable experience in one of our 9 event venues with space for up to 675 guests! Enjoy a meal and cocktail at our hotel restaurant and lounge or dine privately with our superb room service. Our hotel near San Antonio Airport is just 15 minutes from the San Antonio Zoo, University of Texas San Antonio, and Six Flags Fiesta Texas. Other nearby attractions include The Alamo, San Antonio River Walk, San Antonio College, Sea World and of course downtown San Antonio. Plan your stay today! ... more   less 

Additional Information about San Antonio Marriott Northwest

Address: 3233 NW Loop 410, San Antonio, TX 78213
Region: United States > Texas > San Antonio > Northwest Side
Price Range: €120 - €203 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — San Antonio Marriott Northwest 3.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
San Antonio Marriott Northwest Hotel San Antonio
Marriott San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from San Antonio Marriott Northwest staff and other travellers.
1 question
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Ajijic, Mexico
3 months ago

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Questions? Get answers from San Antonio Marriott Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Still a few kinks to work out. Bell service was not available when we checked in at 8 pm. The room had a few minor issues: 1) outlet that had not been fixed to the wall (unplugging pulled the entire box out of the wall. 2) A/C unit was stuck. Could either turn AC on or off. The interface didn't allow for temperature change. 3) The sliding door to the bathroom was unhinged when we entered the room. I fixed by placing back on its track but it was clearly separated from the wall. Minor privacy issues with daughters and wife we had to be aware of when showering/changing. ”
 of 5 bubbles MikeGonz9, 19 Mar 2017 | Read review
“make sure you don't get a room below the 6th floor on the inside (atrium side) - very noisy”
 of 5 bubbles jrbrowne, 11 Mar 2017 | Read review
“Just stay away!”
 of 5 bubbles 439matthewa, 27 Feb 2017 | Read review
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