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Embassy Suites by Hilton San Antonio - NW I-10

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Embassy Suites by Hilton San Antonio - NW I-10
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929 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Antonio - NW I-10
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Showing 885: English reviews
Reviewed 13 June 2016

I am in a Hilton property every week and have been in several hotels under renovation. I have NEVER experienced horrible service along with renovation. The combination made for a terrible experience. Breakfast servers responded with great irritation when we asked for no meat omelettes. Individuals smoked on bench directly in front of entrance. When concern was expressed to management,...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank O621ZSdeborahh
Marienville, Pennsylvania
Reviewed 12 June 2016 via mobile

I can't wait to see what this place will look like when the interior construction is over because right now it looks like ... well ... Raw materials and pipes sticking out and rough, bumpy floors covered with odds and ends of carpet. Wow, I have never seen anything like it. Like a gutted building. Im sure it will be...

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Thank Rob B
Houston, United States
Reviewed 9 June 2016

The suite was very nice but because of major renovations happening during our stay, we felt that we were blind sided and the brand was not upfront and honest with us. We were so happy that our 5 children did not come along on my trip to San Antonio. It would of been a nightmare.

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Thank Michael S
Houston, Minnesota
Reviewed 9 June 2016

The Hilton corporation should be ashamed of themselves for leaving this hotel open while undertaking a major renovation. As soon as I drove up to the hotel it was apparent that it wasn't your typical Embassy Suites. The front entrance was not accessible and all customers had to enter through a side door. Once inside the hotel it appeared that...

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Thank David F
Arlington Heights, Illinois
Reviewed 7 June 2016 via mobile

I am a Diamond level loyal Hilton business traveler. This is by far the worst conditions i have ever encountered. I walked in and this is not a renovation. I stayed long enough to cancel and move down the road to the HILTON. Shameful conditions and seemed all checking in were also checking out. Will not consider ever going back...

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Thank James L
San Antonio, United States
Reviewed 7 June 2016

as always this hotel is our family preferred for staying. the breakfast, evening reception, pool, business center, gym, bar and all here is great we definitely recommend this hotel. as always great personnel, helpful and polite. family stayed here for many years.

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Thank Felix R
San Antonio, United States
Reviewed 7 June 2016

Entire lower floor is bare concrete, no floor coverings at all. Concrete is being jack hammered and all you can see and smell is concrete dust. Main entrance is closed. Good luck finding the check- in or someone in the office. Parking is awful because all the spaces are taken by construction workers because they are all living there. Other...

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Thank Glenda A
Cleburne, United States
Reviewed 6 June 2016

Not nearly up to Embassy Suite standards. Renovations going on and the atrium demolished. Rooms are in process of renovation but none are finished yet. Tried to be warm breakfast in banquet room. Would not recommend to anyone even when finished because of inadequate management and training of staff. It is a very old property.

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Thank Thomas G B
Katy, Texas
Reviewed 4 June 2016

Come and delight in the joys of an overpowering jack hammer waking you up in the morning! Even on memorial day weekend when you think the workers might have been given a day off?? No! Not here!! Use caution as you make your way to breakfast down the uneven corridors of shattered rock with carpet pieces taped together! Want a...

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Thank Brenda C
Fort Worth, United States
Reviewed 2 June 2016

Renovation comes with Risks. Do you stay open and share your dust with you customers or close down, lose revenue and hope customers come back in great enough numbers to make up later? They chose to "Share" the process with their faithful customers. Unfortunately, they turned off the Customer Service and used the renovation as an excuse. I won't be...

Review collected in partnership with Embassy Suites Hotels
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Thank Joey P

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton San Antonio - NW I-10

Address: 7750 Briaridge Drive, San Antonio, TX 78230
Region: United States > Texas > San Antonio > Northwest Side
Price Range: €126 - €229 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio - NW I-10 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites
Hotel Style:
#95 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Antonio - NW I-10 staff and other travellers.
3 questions
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Fort Stockton, Texas
Dallas, Texas
9 months ago
10 months ago

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Questions? Get answers from Embassy Suites by Hilton San Antonio - NW I-10 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a better hotel option”
 of 5 bubbles cwjcpa, 3 Feb 2017 | Read review
“Hotel is being remodel, do not choose lower level”
 of 5 bubbles Japtul, 18 Jan 2017 | Read review
“Do not stay here unless they install security in the parking lot!”
 of 5 bubbles Ivonne_Balli, 13 Jan 2017 | Read review
“High as possible.”
 of 5 bubbles jimmyl438, 30 Dec 2016 | Read review
“Ask for a newly renovated room. We usually stay at one of the lower level floors, but found that the higher levels seem to be quieter.”
 of 5 bubbles 901mariannel, 28 Nov 2016 | Read review
5 of 5