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Embassy Suites by Hilton San Antonio - NW I-10

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879 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Antonio - NW I-10
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Showing 836: English reviews
Fort Worth, Texas
Reviewed 11 May 2016

I've stated at many Embassy Suites before by far this so called "light renovation" looks more like a demolition! The entire 1st floor is gone, rugs made for walkways that were over uneven concrete that made it difficult to walk. I had small kids that trampled thru as they walked, dust everywhere, smelled old inside the whole hotel. This hotel...

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1Thank deanzalaj
Sacramento, California
Reviewed 10 May 2016

MAJOR renovations going on at this place right now. I'm sure it'll be much better late 2016, early 2017, but for now, do yourself a favor, find a different place to stay. Very noisy, dirty...horrible.

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Thank Adam M
United States
Reviewed 10 May 2016

After arriving from a long day of flying and meetings, I got to the hotel and was I shocked! Not only were there 120 young children running the halls, and management didn't seem to care one bit. When I booked my room online it did mention some slight construction, but was I shocked when I noticed the entire main floor...

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Thank Jessica W
Tulsa, Oklahoma
Reviewed 9 May 2016

The entire lobby has been stripped all the way down to the concrete to be updated. The staff was very helpful & willing to assist during this difficult time. I know it will look great once they are done. The modernization of the rooms will start next, very exciting.

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Thank ExpressGM74012
Baltimore, Maryland
Reviewed 4 May 2016 via mobile

First the good: fantastic staff working really hard through horrible conditions to make guests happy. In particular evening desk manager Robert was really helpful and upbeat. I appreciated his efforts and attitude. The bad: the remodeling is TOTAL, gutting the common spaces and redoing rooms floor by floor. From the schedule they published this will last through the summer. Dust...

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Thank Bob_plus_Four
San Antonio, United States
Reviewed 4 May 2016

AVOID this place until after they complete their $7 Million dollar renovation project! Everything is in plastic, Dust everywhere, and workers wear masks while guests have none. This place should not even be open. Still charging regular prices for subpar accommodations and service.

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Thank Will T
Laredo, United States
Reviewed 3 May 2016

Very disapointed with the discretion of the hotel management for not disclosing to the patrons about the major renovations the hotel was going through. It made our stay very inconvenient and caused a lot of headaches and allergy attacks. Literally.

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Thank Joe C
Willow Park, United States
Reviewed 2 May 2016

Hotel is under major renovation. It is a wreck. Dirty, entrance poorly marked. Short sited attempt by hotel operators to genearate revenue during major renovation. Will not stay at Embassy Suites again because of this.

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Thank Robert H
Harlingen, Texas
Reviewed 2 May 2016

Nasty under construction dusty noises and no concerns for residents. Many trip hazards and it happened to me. Managment staff didnt seem concerned when i reported i fell. Was only offered a bag of ice.

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Thank homeros900
san antonio, United States
Reviewed 1 May 2016

Embassy Suites normally provides consistent above the line service. This facility is undergoing major renovation and the appearance and availability of services is limited. The staff is very good and has done what they can to maintain good working order. There is no cook to order breakfast (one of the things I look forward to) and the social hour is...

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1Thank Randall J

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton San Antonio - NW I-10

Address: 7750 Briaridge Dr, San Antonio, TX 78230-4804
Region: United States > Texas > San Antonio > Northwest Side
Price Range: €103 - €166 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio - NW I-10 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites
Hotel Style:
#95 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Antonio - NW I-10 staff and other travellers.
2 questions
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Dallas, Texas
7 months ago
7 months ago

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Questions? Get answers from Embassy Suites by Hilton San Antonio - NW I-10 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a newly renovated room. We usually stay at one of the lower level floors, but found that the higher levels seem to be quieter.”
 of 5 bubbles 901mariannel, 28 Nov 2016 | Read review
“Pick another Embassy Suites in San Antonio!”
 of 5 bubbles Traveler9485, 22 Oct 2016 | Read review
“Tip to choose a good room: find another hotel.”
 of 5 bubbles 875JohnG875, 15 Sep 2016 | Read review
“Always call hotel if their site indicates any type of construction”
 of 5 bubbles 231tammyd, 12 Sep 2016 | Read review
“Request a remodeled room - Floor 7 or 8.”
 of 5 bubbles 955chrissys, 8 Sep 2016 | Read review
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