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Embassy Suites by Hilton San Antonio - NW I-10

185 reviews
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Traveller (22)
Room & Suite (7)
Dining (5)
Overview
  • Excellent37%
  • Very good22%
  • Average16%
  • Poor14%
  • Terrible11%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.5 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton San Antonio - NW I-10
Special Offer: Double Points, Every Stay
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (185)Write a Review
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All reviewsevening receptionremodeled lobbymade to order breakfastcomplimentary eveningcook to ordergreat stayroom was nice and cleanextra roomsmall bathroomluggage cartindoor poolroom doorhotel managementstayed here for one nighthot tubgreat hotelnice place to stay
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1 - 5 of 180 reviews
Reviewed 5 days ago

The nice convince of a Home Cooked Breakfast is the primary reason I stay at Embassy Suites, but his one was very poor. I was there for 3 days and it never got better. The lines were long, it appeared to be understaffed for dinning...More

Thank leedawg59
Response from Anthony S, General Manager at Embassy Suites by Hilton San Antonio - NW I-10Responded 2 days ago

Dear leedawg59, Please accept my apologies for not delivering the very best experience during your stay. I can assure you this is not the typical mode of service we provide. I do hope you will give our hotel another chance so we can demonstrate what...More

Hotel's Favourite
Reviewed 14 October 2017 via mobile

I stay for 5 nights. I was treated fantastic by the staff on the 1st 4 days of my stay. On the 5 day I was hurt (off property). When I got back to the hotel, the staff went into overdrive to insure that I...More

Thank Michael G
Response from Anthony S, General Manager at Embassy Suites by Hilton San Antonio - NW I-10Responded 18 October 2017

Dear Michael G., Thanks for taking the time to share your 5 STAR experience you received while staying at the Embassy Suites by Hilton San Antonio NW-I10. I was so pleased in reading your comments and accolades to my team, but I was thrilled when...More

Reviewed 5 days ago

The rooms were comfortable, but an elevator on our side of the building was out and made for delay in getting up and down. When we were checking in, the front desk person was not available and we were not certain what we were supposed...More

Thank Patricia H
Response from Anthony S, General Manager at Embassy Suites by Hilton San Antonio - NW I-10Responded 2 days ago

Dear Patricia H. Thank you for taking the time to share your experience and for mentioning Crystal! I will share your comments with her. I am pleased you had an enjoyable stay. I do hope when in San Antonio again you will choose to stay...More

Reviewed 1 week ago

Nice staff, the Manager was every morning making shure the brekfast was being served and al the tables clean. 1 of 4 elevator did not work and the windows are too old (could feel the cold air entering the room), if they get those two...More

Review collected in partnership with Embassy Suites Hotels
Thank Daniel B
Response from Anthony S, General Manager at Embassy Suites by Hilton San Antonio - NW I-10Responded 2 days ago

Dear Daniel B., Thank you for sharing your experience. I will share your comments with our owners. I appreciate your comments regarding the manager and I will share your review with them. We hope to see you again in the not too distant future! At...More

Reviewed 1 week ago

Property needs work. It's getting very run down and showing its age. Staff are still lovely and the location is good however they do need to put some $s into renos to bring this property inline with what people expect from the brand. NOTE: if...More

Review collected in partnership with Embassy Suites Hotels
Thank dpod_12
Response from Anthony S, General Manager at Embassy Suites by Hilton San Antonio - NW I-10Responded 2 days ago

Dear dpod_12, Thank you for sharing your experience. I wanted to let you know we are scheduled for an internet upgrade this spring that will fix the issue you experienced. Thanks for the great comment regarding our staff. We hope to see you again! At...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Room Service
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room Service
Airport Transportation
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Indoor pool
Restaurant
Hot Tub
Heated pool
Details
Price range
US$133 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#95 Business Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$133 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#95 Business Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (22)
Room & Suite (7)
Dining (5)
Pool & Beach (2)
Hotel & Grounds (27)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Bathroom (1)
Questions & Answers
Ask a question
harryandbill
28 December 2017|
AnswerShow all 4 answers
Response from Anthony S | Property representative |
Yes, we have two washers and two dryers for guest use. The machines operate on quarters.
0
Votes
TXAg1999
11 August 2017|
AnswerShow all 4 answers
Response from Anthony S | Property representative |
Thanks for reaching out to us. Pets are not allowed in the hotel unless it is a service animal. If you have additional questions, please contact the hotel directly at 210-340-5421.
0
Votes
Blanca S
9 July 2017|
AnswerShow all 6 answers
Response from Maricela V | Reviewed this property |
Not Far
0
Votes
Room Tips
"At this hotel all of the rooms are good."
Read review
"not recommended"
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"Elevators are very slow so choose a room close to the ground floor"
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"Unclean food area and rooms."
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