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Embassy Suites by Hilton San Antonio - NW I-10

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Embassy Suites by Hilton San Antonio - NW I-10
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947 Reviews from our TripAdvisor Community

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Arlington, Texas
Reviewed yesterday NEW

I always stay in this property I like the cleanness of the hotel staff is helpful room is very very clean The breakfast buffet was generous all the hotel facilities were updated and it was a very lovely state

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Osama R
Sunrise, Fl
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

Yes this Embassy Suites is going thru a remodel but I believe the team there goes above and beyond the call of duty to make sure you have everything you need to make your stay enjoyable! The staff there was the best in the business!

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Helpful?
Thank BobD2009
About Hotel's Favourite Review
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello BobD2009, Thank you for your stay and for sharing your great feedback. I am so pleased to hear that your stay was enjoyable and thank you for the kudos to our staff, being the best in the business! We hope to welcome you back soon.

Corsicana, Texas
Reviewed yesterday NEW

This hotel is in a bad location. Hotel is dirty and run down. Staff is poorly trained. Such a bad hotel I demanded a refund and left. Deffinetly the worst hotel I've ever stayed at and I've stayed in some bad places due to my job is in the oilfield and I go to some really remote locations.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 650waynee
Fort McCoy, Florida
Reviewed 3 days ago NEWvia mobile

I had to wait to write this because of the ordeal my family went through and just how upset we were. First of, the hotel was going through moderate renovations. Not that big of a deal. The staff was very friendly and accommodating. What earned this hotel a one star for us is our vehicle was one of three that...

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Helpful?
Thank Baron2772
Brownsville, Texas
Reviewed 3 days ago NEW

Great hotel everything is so good at the end of the our stay we were so happy with the service. If I was ask to recognize a good hotel embassy suites would be my first choice. Breakfast was great and happy hour too

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank marthac40
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello marthac40, Thank you for your recent stay and for sharing your feedback. I am so pleased to hear that you were happy with the service, breakfast and the happy hour. We look forward to your welcoming you back soon!

Keller, Texas
Reviewed 4 days ago NEW

All went well, we had a good stay. There was a mix-up with our room and hotel management corrected the issue. We originally booked for two days, added an extra day during our stay. Somehow the booking didn't get made and they gave our room to someone else, but they compted us a new room.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Deal_Finder_FW
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Deal_Finder_FW, Thank you for your recent stay with us. I am so sorry for the mix-up with your room reservation. I am pleased to hear that a member of our Management Staff was able to resolve the issue. We look forward to welcoming you back soon!

Colorado
Reviewed 5 days ago NEW

Reading the reviews now I realize that I actually read reviews for the other Embassy Suites near the airport before I actually booked this one. During the stay, I was thinking "am I staying at a different hotel than those other people reviewed?" Turns out the answer was yes. First, I only booked it because my daughter loves Embassy Suites....

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Helpful?
Thank WorkingTravelMom
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Working TravelMom, I am so sorry to hear that you did not have a great experience during your stay with us and we failed to meet your expectations in several areas; pool, highway and atrium noise, weak internet signal and the staff was not friendly. Our guests have expressed that they miss the "Mission Style" that our hotel was...

Reviewed 1 week ago via mobile

Brought 6 kids. Very nice hotel, clean, friendly, very beautiful inside. Nice pool, plenty of towels, Close to lots of places. Kids enjoyed the pool and breakfast. All slept very comfortable. Will return.

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Helpful?
1Thank Maricela V
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Maricela V, Thank you for your recent stay with us. I am so pleased that you found our hotel to be very nice, clean, nice pool, friendly and beautiful inside! In addition, you all slept comfortably. We look forward to welcoming you back soon!

Kansas, United States
Reviewed 2 weeks ago

Stay away from this hotel if you are looking for an embassy suites experience. you will not find it here. i have stayed at many embassy suites in the past and this is not up to the standard i'm used to. i could write a book on all the things wrong with this place, this owner should lose his franchise.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank martinrT9187IN
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello martinrT9187N, Thank you for your stay with us and I am so sorry that we did not meet your expectations/standard that you are used to. I hope you will give us another opportunity to change your experience with us at the Embassy Suites.

Houston, Texas
Reviewed 2 weeks ago

We have stayed at over 20 different Embassy Suites and many more than once. This newly renovated property needs a lot of work still. It is in dire need of a good cleaning and the staff dropped the ball several times. The check in process that is normally very fast and very efficient was ridiculously slow an d unprofessional. When...

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Helpful?
Thank Ruth S
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Ruth S, Thank you for your stay with us. I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience with us at the Embassy Suites.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton San Antonio - NW I-10

Address: 7750 Briaridge Dr, San Antonio, TX 78230-4804
Region: United States > Texas > San Antonio > Northwest Side
Price Range: €123 - €205 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio - NW I-10 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites
Hotel Style:
#95 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Antonio - NW I-10 staff and other travellers.
4 questions
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Fort Stockton, Texas
Dallas, Texas
11 months ago
11 months ago

See all questions (4)

Questions? Get answers from Embassy Suites by Hilton San Antonio - NW I-10 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask if there is a room that doesn't hear the highway”
 of 5 bubbles WorkingTravelMom, 25 Mar 2017 | Read review
“rooms on the east side are quieter”
 of 5 bubbles BobD2009, 18 Mar 2017 | Read review
“Higher floors are less noisy!”
 of 5 bubbles Shackleton87, 8 Mar 2017 | Read review
“Pick a better hotel option”
 of 5 bubbles cwjcpa, 3 Feb 2017 | Read review
“Hotel is being remodel, do not choose lower level”
 of 5 bubbles Japtul, 18 Jan 2017 | Read review
5 of 5