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Embassy Suites by Hilton San Antonio Airport

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842 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Antonio Airport
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Showing 805: English reviews
San Antonio, Texas
Reviewed 9 July 2016

Undergoing renovations but extremely dirty. Lobby, restaurant and room dirty. Did not even want to sit on couch. Room service and food deplorable. Had my granddaughter with me and didn't want her to touch anything. Had early flight or would have just checked out b

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank lindawM3749YL
Mariela B, Public Relations Manager at Embassy Suites by Hilton San Antonio Airport, responded to this review

Hello lindawM3749YL, Firstly, please accept our most sincere apologies for the inconveniences you faced during your stay with us. It is our goal to ensure each guest has a memorable stay at our property, and it is apparent that we fell short in ensuring this during your stay. Our hotel's priority has always been the comfort of our guests and...

Coral Gables, Florida
Reviewed 9 July 2016

You can always count on the Embassy Suites by Hilton. Very large and comfortable room. Great living area with work station. Very big room. Clean and very comfortable bed. Free parking. Great breakfast ( made to order) and buffet. People in the front desk were very friendly and professional. Excellent customer service and fabulous hospitality.

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Helpful?
Thank joselito1959
Mariela B, Public Relations Manager at Embassy Suites by Hilton San Antonio Airport, responded to this review

Hello Joselito1959, Thank you for taking the time to write this review on TripAdvisor. We appreciate all the great comments! We are very glad you enjoyed the accommodations, amenities, and breakfast buffet. Your kind words were greatly appreciated by our staff. Clean is huge with us and is one of the things we really stress. If your travels every bring...

Euless, Texas
Reviewed 7 July 2016

Quiet, comfortable accommodations. Hotel is being renovated...new rooms are very nice. Evening reception drink variety was good but snacks were minimal...popcorn, pretzels, snack mix. The free wifi was not dependable.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank lynmoff
Mariela B, Guest Relations Manager at Embassy Suites by Hilton San Antonio Airport, responded to this review

Hello Lynmoff, Thank you for your patience while we make necessary improvements to our hotel. We appreciate your willingness to endure a few inconveniences while we make the hotel the best it can be. We are very glad you got to enjoy a brand new room. We hope that if you are every back in San Antonio, you will stay...

El Paso, United States
Reviewed 7 July 2016

Really love staying at the Embassy Suites because of the large comfortable rooms perfect for spreading out and 2 TV's help avoid the arguments over what to watch. The full breakfast saves our family time and money and together with the free drinks at the evening reception more than make for a reasonable hotel rate when compared to comparable hotels.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ricardo M
Mariela B, Guest Relations Manager at Embassy Suites by Hilton San Antonio Airport, responded to this review

Hello Ricardo, Thank you for writing a review on TripAdvisor. Embassy Suites has always been a great hotel for family to travel because we offer the suites, complimentary breakfast, and evening reception. We are very glad that you got to enjoy all the services we provide. The entire team appreciates this wonderful feedback. Our hope is that all of our...

San Antonio, Texas
Reviewed 5 July 2016

Construction impacted normal ops at this location. Also system was down and delayed check-in. These are not the norm for this location. Would recommend. Happy hour amd breakfast was a big draw for me but is now limited until reconstruction is complete

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank lyndon m
Mariela B, Guest Relations Manager at Embassy Suites by Hilton San Antonio Airport, responded to this review

Hello Lyndon, You have stayed with us before and we greatly appreciate your loyalty. Thank you for your patience while we make necessary improvements to our hotel. We appreciate your willingness to endure a few inconveniences while we make the hotel the best it can be. Our renovation is scheduled to finish by the end of this year however, our...

DR, Texas
Reviewed 3 July 2016

Great front desk reception. Attentive and friendly with our children and great to explain complimentary breakfast and reception. Hotel under remodel, but it did not hamper amenities or operations of the hotel.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 465frederickk
Mariela B, Guest Relations Manager at Embassy Suites by Hilton San Antonio Airport, responded to this review

Hello 465frederickk, We are happy that your stay was so delightful and thank you for highlighting the exceptional service provided by the staff. All of our staff make us proud each and every day and we are happy to have them working for us and living and giving our valued guest the best service at all times. Our hope is...

Katy, Texas
Reviewed 3 July 2016

Awesome place to stay! Newly tenevated rooms. Comfortable beds and great evening reception and breakfast service! They had a great selection of food and it is a great way to socialize with other guests. Close to airport and great restaurants.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Lori E
Mariela B, Guest Relations Manager at Embassy Suites by Hilton San Antonio Airport, responded to this review

Hello Lori, Being the best hotel in the eyes of our guest is wonderful and we thank you for sharing this with us. Our staff is dedicated to giving exceptional service and they love it when our guest speak so highly of them. We are very glad you were able to stay in out newly renovated rooms. We hope that...

San Angelo, Tx
Reviewed 30 June 2016

Close to airport with shuttle service, excellent breakfast and friendly staff who are very helpful when called upon for assistance. Hotel is under renovation at this time June 2016 but all went well regardless.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank William H
Dallas, Texas
Reviewed 30 June 2016

I love staying at this property. It is easily accessible to everything. My favorite thing was to watch the planes take off and land. But, I didn't have to hear it!! The Embassy cooked to order breakfast was spectacular. The spacious sweets were clean and smelled so fresh. And the staff were always pleasant and helpful. What's not to love!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Brenda H
Little Rock, Arkansas
Reviewed 27 June 2016

I'm sure the location is great and the customer services is perfect (did not get that when checking in at all - was actually very rude) and by the end of the renovations which are well overdue this hotel will be back on the level that an Embassy Suites should be - but until the renovations are done I would...

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Helpful?
Thank TravelFamily11

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton San Antonio Airport

Address: 10110 US Hwy 281 North, San Antonio, TX 78216
Region: United States > Texas > San Antonio > Uptown Broadway
Price Range: €147 - €268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio Airport 3.5*
Number of rooms: 263
Reservation Options:
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Also Known As:
San Antonio Embassy Suites
Embassy Suites San Antonio Tx
Hotel Style:
#66 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Antonio Airport staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Antonio Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 523 quiet but very poor view.”
 of 5 bubbles Quietlyreserved56, 9 Mar 2017 | Read review
“Recommend eighth or ninth floors”
 of 5 bubbles Bricynt, 5 Jan 2017 | Read review
“Even though it's close to the airport, our room was quiet.”
 of 5 bubbles 174mj, 30 Dec 2016 | Read review
“We liked 709 (or perhaps any other *09) - very close to the elevators, not on the "elevator side" of the hallway.”
 of 5 bubbles Mohsman, 21 Dec 2016 | Read review
“Higher floors tend to be more quiet.”
 of 5 bubbles PsychRN12, 27 Oct 2016 | Read review
5 of 5