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Grand Hyatt San Antonio

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Grand Hyatt San Antonio
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2,743 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hyatt San Antonio
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Showing 2,671: English reviews
Athens, Georgia
Level Contributor
91 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 19 May 2016 via mobile

The hotel really is impressive from the outside and the lobby is amazingly beautiful. Just the kind of entrance that makes you excited to arrive. However, the new clerk at the Diamond desk did not have a clue. No upgrade and tons of attitude. The manager, who she kept having to go ask questions, hid behind the door rather than... More 

Helpful?
1 Thank FreqTravDaddy
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the opportunity to review your recent stay with us. We apologize for your less than pleasurable experience. We would love to have another opportunity in the future to provide you with the standard of service both you and we expect. More 

Smithfield, Rhode Island
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 May 2016

From the moment you walk in the door you just know everything is going to be perfect. Extremely professional staff. Our room was beautiful, on 15th floor with view of Riverwalk and Tower of America. If you have the opportunity to travel to San Antonio I would highly recommend this hotel. Loved being able to walk to everything, restaurants, bars... More 

Helpful?
1 Thank Sandy358
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

We appreciate your feedback. Looking forward to seeing you soon! More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 May 2016 via mobile

Loved the hotel and the city too. Stayed on the 23rd floor concierge level. Well worth it. Everyone was super at the hotel. Just had some problems with the key. It became deactivated several times, but also got it fixed right away. The pool was a great escape and a quick way to cool off. The gym is so easy... More 

Helpful?
1 Thank Molly C
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the time to review your recent stay with us. We are glad to hear you enjoyed our guest rooms and pool area. We look forward to seeing you again soon! More 

Upland, Ca
Level Contributor
106 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 18 May 2016 via mobile

If I book a king bed room I expect a king bed room. Checked in and we were told they were out so we got a room with 2 queens. Queen size is hotel speak for double. Not happy about that. The first night he heard what sounded like snoring it ended up being the refrigerator. It's a great place... More 

Helpful?
1 Thank BobBarb
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for your feedback. We are glad to hear you enjoyed the location of our property. We hope to see you again in the future. More 

Houston, TX
Level Contributor
96 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 18 May 2016

The hotel in and of itself was great....rooms clean and nice sized. Bed was comfortable. Coffee bar folks were friendly. The biggest downfall of this hotel is that they do not have another sit down breakfast option other than Ruth Chris Steakhouse. It was not crowded. The hostess stand was empty and there were people in front of me who... More 

Helpful?
1 Thank Amy S
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the time to review your recent stay with us. We appreciate your feedback concerning Ruth's Chris Steak House and will share this information with management. We hope to see you again in the future. More 

Washington, Pennsylvania
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2016

Stayed at the Grand Hyatt while attending a conference there. Hotel staff was very pleasant and helpful and recommended two great restaurants to try during our stay. Room was very comfortable and very quiet. Riverwalk was great to see and we attended during Fiesta, an annual celebration that was amazing. Definitely planning a return trip and will most certainly stay... More 

Helpful?
1 Thank Ron N
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the time to post a review about your stay. We’re glad you were pleased with our location and are delighted to hear that our friendly hotel staff provided you with a positive experience. We hope you’ll come visit us again soon! More 

Boston, Massachusetts
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 18 May 2016 via mobile

We choose the Grand Hyatt when in San Antonio for conventions at the convention center. It's adjoined & very convenient. They have a really nice gym, with pretty much all you need. They even have a yoga/exercise room separated from the main gym with a DVR and TV and yoga mats & exercise videos by Jillian Michaels. Their pool is... More 

Helpful?
1 Thank LorifromMA
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

We enjoyed reading your feedback and are happy to hear you enjoyed your stay with us! We look forward to your next trip to San Antonio. More 

Portsmouth, Ohio
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 May 2016

This hotel was great for our recent visit to San Antonio. It is steps from the Riverwalk, which means very close walking distance to many shops and restaurants. The hotel itself was clean and updated. Our room was comfortable. The coffee shop downstairs was handy and kept nice hours. The Ruth's Chris on the bottom floor served a great breakfast... More 

Helpful?
1 Thank southshorean
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

We enjoyed reading your feedback and are happy to hear you enjoyed your stay with us! We look forward to your next trip to San Antonio. More 

killeen
2 reviews
Reviewed 18 May 2016

Stayed at the Grand Hyatt as my youngest daughter was graduating from UTSA . Convenient to all attractions and guest services were wonderful. Always stay at a Hyatt property when traveling. Being a Platinum member pays off .

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Todd B
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

We appreciate your feedback and congratulations on your daughter's graduation! Looking forward to seeing you soon! More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Ruth's Chris Steak House River Walk
Ruth's Chris Steak House River Walk
Cuisines: American, Steakhouse
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary. ... more   less 

Additional Information about Grand Hyatt San Antonio

Address: 600 East Market Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > Downtown
Price Range: €137 - €369 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt San Antonio 4*
Number of rooms: 1003
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Hyatt Hotels Corporation, Odigeo, Travelocity, Orbitz and Jetsetter so you can book your Grand Hyatt San Antonio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt San Antonio Hotel San Antonio
San Antonio Grand Hyatt
Hyatt San Antonio
San Antonio Hyatt
Hotel Style:
#2 Green Hotel in San Antonio
#13 Luxury Hotel in San Antonio
#17 Business Hotel in San Antonio
#31 Family Hotel in San Antonio
#42 Romantic Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt San Antonio staff and other travellers.
18 questions
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See all questions (18)

Questions? Get answers from Grand Hyatt San Antonio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor helps minimize street traffic noise. If you don''t want to walk a long distance to your room, ask to be closer to the elevator.”
 of 5 bubbles SherrylS440, 23 Nov 2016 | Read review
“If you can get a club floor room, they are really great.”
 of 5 bubbles amirh464, 22 Nov 2016 | Read review
“I am sure all rooms are good, but 17th floor was great for us.”
 of 5 bubbles 2travel749, 16 Nov 2016 | Read review
“The 24th floor had fantastic views of the city.”
  • The king bed area
  • The king bedroom.
  • The view out of the Grand Club room.
 of 5 bubbles caroldU179EW, 4 Nov 2016 | Read review
“We were on the 23rd floor and had a great view. It is also on the River Walk”
 of 5 bubbles KayS1234, 1 Nov 2016 | Read review
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