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IHG Army Hotel, Bldg 1384 on Jbsa

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Barracks room converted into a "hotel" if you arrive late, you check in a different building, and the staff is, well, they are there for a paycheck. I get it, is a big transition post, most people go there once for family and most of the people in this hotel were trainees in
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Response from Angela D, Operations Manager at IHG Army Hotel, Bldg 1384 on Jbsa
Responded 17 Dec 2018
Thank you for staying and sharing your honest feedback. I do want to apologize for any shortcomings with the amenities and overall condition at our hotel. Your feedback will be reviewed and most forwarded to the appropriate departments. We take the confidence you place in us very seriously and work diligently to rectify any unsatisfactory experiences.
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+6
This is what you get for $80/night. When calling the number for a reservation they tell you it's a Holiday Inn property. Also have the nerve to sign you up for a rewards card. Well guess what? I'll never stay at any Holiday Inn, Candlewood, or Staybridge property...Ever!!! Not
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Response from IHGService, Guest Relations Manager at IHG Army Hotel, Bldg 1384 on Jbsa
Responded 17 Dec 2018
Hi CPOUSN, Thank you for staying and writing us a review. It is regrettable that you did not experience an exemplary hotel stay with us due to the unsatisfactory condition you experienced in your room. We are very sorry for the inconvenience this has caused. I have sent you a private message in an effort to obtain additional details about your experience. We hope to hear from you soon and be of further assistance. Kind regards, Connie D Case Manager IHGService
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This room was for just me as a mom visiting a soldier in AIT at Fort Sam. Very close to Mini PX and to the barracks. However, it was definitely a no frills kind of room. Obviously old barracks so it was outdated in ways and there were no toiletries besides toilet paper
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Response from IHGService, Guest Relations Manager at IHG Army Hotel, Bldg 1384 on Jbsa
Responded 14 Dec 2018
Good day, Tammy1234! Thank you for staying and sharing your honest feedback. I'm glad you found our location convenient for the purpose of your visit. I do want to apologize for any shortcomings with the amenities and overall condition at our hotel. I can assure you that your feedback will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence you place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is. Warm Regards, Tracy V. Case Manager IHGService
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This is the worst IHG hotel I have seen in 18 years. The only reason this place is able to stay open is because they have a monopoly on military guests. I recommend staying at the Candlewood Suites a block or so away that is located on Fort Sam. I wish I had cancelled this
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Try not to stay at this hotel. The prices is not too great for what you get. You have breakfast yay but the gym isn't great and the rooms are falling apart. Not a great choice. The host leaves at 11pm and you need to contact another building is you have issues with your
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"If offered no on-post lodging alternative, go off post."
"Ask for a room away from exit doors"
LOCATION
United StatesTexasSan Antonio
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