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TownePlace Suites San Antonio Northwest

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#135 of 354 Hotels in San Antonio
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TownePlace Suites San Antonio Northwest
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152 Reviews from our TripAdvisor Community

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There are newer reviews for TownePlace Suites San Antonio Northwest
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Showing 147: English reviews
Eureka Springs, Arkansas
Reviewed 16 July 2014

We recently completed a month and a half stay at this property, so we had the opportunity to meet and interacted with everyone who works there. In a word, they are great. From the front desk, to the drivers, to the housekeepers, to the dining room people; they all went out of there way to provide great customer service (even...

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Helpful?
Thank oknmguy
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly.

Reviewed 5 July 2014 via mobile

The A/C was leaking and extremely noisy running about 70 to 80 % of the time. This was on the low setting. There was so much filth on the A/C... I'm not allergic to anything but the poor air quality really gave me bad eye and sinus issues. Stains all over the carpet. A mattress that was horrible. When I...

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Helpful?
1Thank AFairAssessment
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. I will be sure to pass them on to my team and take care of this issues. You can be confident that we will follow-up on your concerns so that others do not have the same experience that you encountered. I'm disappointed to hear about the experience you...

austin
Reviewed 18 June 2014

Stayed here several nights. This location is away from the downtown riverwalk area but convenient to lots of restaurants and shopping. A free shuttle is provided by the hotel until 7 pm. Free full breakfast and a light dinner that includes tea, wine and beer provided Mon-Thur. Pets are welcome with a per stay fee. Front desk clerks are very...

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2Thank austinwineoh
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Austinwineoh, Thank you for taking the time to provide feedback regarding your stay. We always look forward to both positive and negative remarks. I will discuss all the comments with my team so we can improve the negative doing a better inspection of the rooms and continue with the positive. Please contact me directly if I can be of...

Chennai (Madras), India
Reviewed 6 June 2014

Had stayed here for a month and half. Wonderful hospitality. The staff make you feel at home. They make your life so eay that you just need to turn up and the rest they will take care. The breakfast menu was excellent too. Loved the Muffins, Bacon, Egg and almost everything on the menu. The evening Menu also was good...

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Helpful?
Thank JaganMohan7
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear JaganMohan7, Thank you for highly recommending our property. We are happy to be a positive aspect of your trip when you are traveling. We look forward to having you as our guest again if you return to the area. Please contact me directly if I can be of any further assistance.

Los Angeles, California
Reviewed 2 May 2014

2 night stay. Priciest of the hotels we stayed at on our vacation at ($94.05 per night + tax). Was nice and clean, but it was defnitely the service that stood out! :-) We were in the elevator with our luggage, along with a manager. He was very pleasant and told us if we needed anything just to let him...

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1Thank AvidTraveler507
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly.

Mayerthorpe, Canada
Reviewed 19 April 2014

Spent four nights in this hotel and were very pleased with it. The rooms were clean and well appointed ... very spacious and comfortable. We had a small kitchenette, which would have been very handy if we had required it. The complimentary breakfast was well stocked and tasted good. Would definitely stay there again if we go back.

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1Thank GrandmaDan
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We are so glad that you chose to stay with us during your trip and for taking the time to share your experience with the traveling public. We are happy to hear that we met your needs during your stay and we hope you have another opportunity to book with us again in the future. If I can be of...

Houston, Texas
Reviewed 5 April 2014 via mobile

Went on a personal / business trip. Suite was clean, wifi was super fast. The only problem I occasionally faced in was from the elevator. My room was adjacent to the elevator and they need to give more padding on the wall. Also apply some good lubrication. Breakfast was good. The people manning breakfast were super efficient. Not once did...

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1Thank willowbrooksam
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to provide feedback regarding your stay. We always look forward to both positive and negative remarks. I will discuss all the comments with my team so we can improve the negative and continue with the positive. Please contact me directly if I can be of any further assistance.

Dallas, Texas
Reviewed 18 March 2014

We stayed at the Town Place Suites NorthWest San Antonio 3/13-3/16. We arrived Thursday around 3:00 on a Thursday my husband checked us in and was told the could NOT upgrade us (70+) nights with Marriott and no extra accommodations could be made? We were very disappointed. We went to our room and were absolutely disgusted!! The smell when we...

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1Thank jsdynamics
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to provide feedback, we appreciate both the positive and negative reviews. Guest feedback is one of our key resources to improving guest satisfaction. You can be assured that this will be posted on the employee bulletin board for all to see. We want everyone on our team to be aware of negative issues experienced...

Grand Bend, Canada
Reviewed 16 March 2014

We drove in from El Paso. We booked here because it was right on I-10. We had two more nights booked at a Residence Inn. We usually stay at Marriott properties & had always considered Towne Place Suites the entry level to the Marriott group. Now I would put this hotel right up with the best of them. We were...

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Helpful?
Thank 28Huronshores
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly

Chicago, Illinois
Reviewed 27 February 2014

I recently helped to book over 20 rooms at this hotel for a month and with any booking that large and for that long we were concerned. However there was no reason to be concerned. The folks at 5014 Prue Rd. take customer service seriously and continuously went above and beyond to help us with our needs. We had last...

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Helpful?
Thank Megan M
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for recognizing the great level of service provided by our staff, we take great pride in our associates. We hope your travels bring you back into the area and that you will choose to stay with us again. If I can be of further assistance please contact me.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about TownePlace Suites San Antonio Northwest

Address: 5014 Prue Rd, San Antonio, TX 78240-1337
Region: United States > Texas > San Antonio > Northwest Side
Price Range: €90 - €144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites San Antonio Northwest 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Towneplace Suites San Antonio Northwest Hotel San Antonio
Hotel Style:
#82 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites San Antonio Northwest staff and other travellers.
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Questions? Get answers from TownePlace Suites San Antonio Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room away from the elevators to avoid noise. Be aware of housekeeping coming into room ignoring the "do not disturb" sign.”
  • No safe in the closet, but spacious.
  • TV is in a weird position, but it does extend outwards on a platform.
  • Kitchenette.
  • Only bath towels, no hand towels or washcloths.
  • Small restroom.
  • Clean, comfortable.
  • Clean, comfortable.
 of 5 bubbles RodrickT, 10 Jun 2016 | Read review
“Don't get a room near the exits as those doors make a lot of noise when they shut and people come in and out all night long.”
 of 5 bubbles 556diedrec, 11 May 2016 | Read review
“Ask for a room on the back side of the hotel. It was very quiet with little noise.”
 of 5 bubbles froglag, 14 Apr 2016 | Read review
“Do not stay in this hotel.”
 of 5 bubbles BlueberryBuckle, 1 Jan 2016 | Read review
“Rooms on west side overlook trees.”
 of 5 bubbles ralphh909, 22 Dec 2015 | Read review
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