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TownePlace Suites San Antonio Northwest

Booking.comUS$104*
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#138 of 354 Hotels in San Antonio
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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TownePlace Suites San Antonio Northwest
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157 Reviews from our TripAdvisor Community

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There are newer reviews for TownePlace Suites San Antonio Northwest
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Showing 152: English reviews
Reviewed 7 March 2015 via mobile

We stayed here a week and they made it feel like home. King sized bed, stove, fridge and microwave. Breakfast served daily and dinner Mon - Thurs. Nice location near the highway. Access to the Gold's Gym across the street is also a very nice perk.

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Helpful?
Thank WIBadger10
Daniel G, Assistant General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Hello, I'm very glad to hear we could make you feel at home during your stay. We hope to please all of our guests and are grateful for the chance to serve! We appreciate your business and hope to see you again next time you are in San Antonio.

Reviewed 1 March 2015 via mobile

Once i found it (GPS took me to OLD PRUE RD-wrong place!) It was a short trip from our meeting. Staff was friendly. Room was clean. It waa booked by our meering planner so I was pleasantly surprised by the kitchenette w/full sized refrig. Plan to take advantage of that next time! Do not bother with the meal delivery service....

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Helpful?
Thank Michelle M
Daniel G, Assistant General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to review our hotel. We take our guest experiences very seriously and are pleased to know that you enjoyed your stay with us. We hope to see you next time you are in San Antonio. Thank you!

Reviewed 3 February 2015 via mobile

This is an older location not sure if it was a different hotel at some point. The rooms were ok and were a little worn. The beds were fine as we're all the amenities. Only had one bad experience which I will not mention as I think it was not the norm. I would stay there again and was in...

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Helpful?
Thank Nbnjefe
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to share your thoughts regarding your experience. We appreciate both positive and negative reviews. Our goal is always 100% satisfaction and I’m sorry that wasn’t the case on this trip. We want our guests to have the best stay possible on every visit. I will review your comments with my team and make the...

Reviewed 8 January 2015 via mobile

First, the positive: "most" of the front desk staff is very friendly and accommodating. Unfortunately, that's where it ends. I almost always had cold showers in the morning. There is definitely a hot water capacity or boiler issue that has not been fixed. This is a common problem that the front desk staff is very aware of (they hear this...

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Helpful?
2Thank Tim S
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to share your thoughts regarding your experience. We appreciate both positive and negative reviews. Our goal is always 100% satisfaction and I’m sorry that wasn’t the case on this trip. We want our guests to have the best stay possible on every visit.Please accept my apology for the issues with the hot water, one...

Reviewed 2 December 2014

I came from Colorado and stayed in this hotel to recover from a surgery performed there in SA. I had to stay for three weeks. The rooms were so clean. The breakfasts were wonderful, hot and offered many choices including the funny Texas shaped waffle. Staff was excellent.!!! Always kind and wishing me good healing. I considered it my home...

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Helpful?
1Thank Texas4best
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly.

Bangor ME
Reviewed 1 December 2014

The TownePlace Suites is an attractive and mostly quiet hotel which was a little tricky to find, which may have been more us than them. We had asked for a top floor room but were told that the only one available had a water problem. So we ended up with a pleasant room on the first floor that had a...

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Helpful?
Thank Ghost
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to provide feedback regarding your stay. We always look forward to both positive and negative remarks. I will discuss all the comments with my team so we can improve the negative and continue with the positive. Please contact me directly if I can be of any further assistance.

Portland
Reviewed 30 October 2014 via mobile

I stayed here with a large work group. I got lucky and did NOT experience the negative issues many in my group reported. My room was slightly worn & dated, but it did not have an unpleasant odor. There was no evidence of dogs in my room. I did have a problem with hot water and temp control. Both were...

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Helpful?
Thank Heather J
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

I'm disappointed to hear about the experience you had during your stay at our hotel. This is not the type of service we aspire to provide. I want to personally apologize for the problems you encountered. I will follow up with my team to improve on the quality of the guest experience. Please contact me if I can be of...

San Francisco, California
Reviewed 21 October 2014

From the moment I arrived the staff was super friendly and accommodating. The rooms themselves were very comfortable and they have really thought of everything you could possibly need. Very family friendly and even animal friendly but you couldn't tell because it is very clean and quiet. Admittedly the breakfasts were our favorite part. Very yummy, not like typical boring...

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Helpful?
Thank Haley G
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly

London, United Kingdom
Reviewed 16 October 2014

We have been staying in lots of places of this nature over the last few months, and this has been the least satisfactory experience all round. The pool was great, although it seems there was a problem with the plumbing as it was filled with hot water, whereas it was hard to get anything other than lukewarm water from the...

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Helpful?
1Thank Alhimself
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

I really appreciate you taking the time to share your disappointment on your recent stay. Please accept my sincere apologies regarding this issue. We appreciate all feedback and I apologize for the lack of detail in this matter. We will address the issues you experienced and continue to monitor our progress to get us to a level of service excellence...

Mumbai
Reviewed 19 September 2014

We (myself, wife and son - 54, 48, 23) stayed here for 4 nights in mid August during our trip to San Antonio. We found the hotel very good in all respects - and the kitchenette was a blessing - as we needed to cook our own Indian meals. The breakfast was very good and we also used the nearby...

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Helpful?
Thank KatoMumbai
EdwardJuarbe, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. We hope to have you as our guest again in the future if you are...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about TownePlace Suites San Antonio Northwest

Address: 5014 Prue Rd, San Antonio, TX 78240-1337
Region: United States > Texas > San Antonio > Northwest Side
Price Range: €95 - €161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites San Antonio Northwest 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Towneplace Suites San Antonio Northwest Hotel San Antonio
Hotel Style:
#82 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites San Antonio Northwest staff and other travellers.
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Questions? Get answers from TownePlace Suites San Antonio Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ice is only available on the first floor.”
TexasVoyager_BW, 25 Jan 2017 | Read review
“Get a room away from the elevators to avoid noise. Be aware of housekeeping coming into room ignoring the "do not disturb" sign.”
  • No safe in the closet, but spacious.
  • TV is in a weird position, but it does extend outwards on a platform.
  • Kitchenette.
  • Only bath towels, no hand towels or washcloths.
  • Small restroom.
  • Clean, comfortable.
  • Clean, comfortable.
RodrickT, 10 Jun 2016 | Read review
“Don't get a room near the exits as those doors make a lot of noise when they shut and people come in and out all night long.”
556diedrec, 11 May 2016 | Read review
“Ask for a room on the back side of the hotel. It was very quiet with little noise.”
froglag, 14 Apr 2016 | Read review
“Do not stay in this hotel.”
BlueberryBuckle, 1 Jan 2016 | Read review
5 of 5
Booking.com
US$104* /night
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TripAdvisorUS$104
HotelQuicklyUS$137
TownePlace SuitesUS$104
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Prices are for 1 room, 2 adults
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