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All reviewssea worldindoor poolfront deskmovie theater across the streetsaltgrass steakhouseairforce graduationlackland afbroom was cleanair forcestaff was very friendly and helpfulthe holiday innevery morningbreakfast barwould stay here againfree breakfastyogurthot breakfast
Arranging the reservation over the phone was a failed attempt 3 different times! Placed on hold, and lack of knowledge... Ended up using mobile app, (hate to because they never acknowledge elite membership benefits), and upon arrival, was greeted with incredibly friendly staff. However, the...More
1 Thank Chance G
Response from AprilGalvan, General Manager at Holiday Inn Express San Antonio Sea WorldResponded 2 January 2018
I want to sincerely apologize for the challenges you experienced while staying at our hotel. The events you described certainly is not our standard operating procedures, and I assure you will be fully investigated. I'd also like to personally thank you for being an...More
William greeted us when we arrived and did a great job of taking care of some minor issues with the reservations. The rooms were clean and comfortable. The pool was heated and had a hot tub. Great for the kids when it’s cold outside. Great...More
Response from AprilGalvan, General Manager at Holiday Inn Express San Antonio Sea WorldResponded 28 December 2017
We want to thank you for your honest, and valuable feedback of your most recent stay at the Holiday Inn Express West Sea World. We were happy to learn you were comfortable, and enjoyed the local area as well. Hope to see you again in...More
I really liked this Holiday Inn, the staff was very nice and treated us great. Upgraded us when we checked in on our second stay. Two good restaurants right next to the hotel, shopping mall just down the road, movie theater across the road, and...More
1 Thank StoltNorsk
Response from AprilGalvan, General Manager at Holiday Inn Express San Antonio Sea WorldResponded 20 December 2017
We want to thank you for open and honest review of your most recent stay at the Holiday Inn Express West Sea World. We're happy to hear you were comfortable and enjoyed your stay. We hope to service you again soon!
I work for fedex and everytime I walk in the door and see William I smile because he does everything in his power to ensure I have a great stay. His attitude and attention to detail is amazing. I tried to actually hire him for...More
Response from AprilGalvan, Manager at Holiday Inn Express San Antonio Sea WorldResponded 4 December 2017
We want to thank you for your most valuable feedback of our hotel and staff members. We're happy to hear the level of service you receive during your trips to San Antonio. We hope to see you again soon.
Business brings me to San Antonio frequently and I have stayed here on a number of those trips, Room was very nice and clean and service was excellent. Very convenient to I-410 and getting anywhere you need to go in San Antonio. A must stop...More
Thank Bruce G
Response from Krissie G, General Manager at Holiday Inn Express San Antonio Sea WorldResponded 1 week ago
Thank you for taking the time to tell us about your experience at Holiday Inn Express SAN ANTONIO-WEST(SEAWORLD AREA.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the...More