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BEST WESTERN PLUS Hill Country Suites

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BEST WESTERN PLUS Hill Country Suites
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296 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Hill Country Suites
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Showing 283: English reviews
Cedar Park, United States
Reviewed 11 June 2016

The hotel was great. My husband and I stayed one night for a business trip. It was clean and it has plenty of room. It was not cramped. Loved the breakfast options. Loved the microwave and fridge. The only complaint we had was the fact that the toilet was very close to the ground. It was short. I was clean...

Review collected in partnership with Best Western
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Helpful?
Thank Stephanie V
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Stephanie V, On behalf of all the staff, we would like to say "Thank You" for your great review. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting. I am so very pleased to hear that you enjoyed our breakfast selection. We have made several improvements...

Reviewed 28 May 2016 via mobile

Checked into this hotel and I was surprised with the level of customer service this hotel provided. The staff was by far the most helpful and caring staff I have ever encountered. I arrived in San Antonio several hours earlier then expected. So I took a gamble and tried to check in early. My room was not ready when I...

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Helpful?
Thank Scott F
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Mr. Ferreira, Wow! What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our beautiful hotel and our wonderful city in the near future. Thank You, Kevin Masutani General Manager (210) 490-9191

Reviewed 28 May 2016

The staff is always friendly and professional, the lobby is nice, there is a complimentary "happy hour", and the rooms are comfortable. Further, the hotel and rooms are very clean and the location is great. Walking distance to 2 fast food restaurants as well.

Review collected in partnership with Best Western
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1Thank 916beverlyf
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Ms.Beverly, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you again soon. Thank You, Kevin Masutani General Manager (210)490-9191

Reviewed 21 May 2016 via mobile

Planned a weekday trip to get away and from the beginning this place was awesome. We checked in after midnight the first of the week and the lady who was working was great! Gave us lots of places to go and even offered to print directions. The next morning we came down to a mouth watering breakfast. Fresh eggs, beans...

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Helpful?
Thank AngelSiloe
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Angel, Please accept a huge Thank You from all of us here at the Best Western Plus Hill Country Suites! We were so happy to hear you had such a great experience. It means the world to us to hear when we have had a success. All comments are worth reading and learning from, even the good ones. Thank you...

San Antonio, Texas
Reviewed 15 May 2016 via mobile

This hotel is seemingly nice on the surface (granite counters, modern linens, free brkfst, etc) but when I looked closely, the fan and headboard were very dusty. I was able to write "hello" with my finger on the headboard (see pics). It makes you wonder if the room is really clean or just fixed up to appear like it is....

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Helpful?
Thank C G
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Dear Valued Guest, Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed...

Reviewed 15 May 2016 via mobile

Terrible place. Not a plus. Room smelt of smoke. Toilet did not flush properly. Would not give you proper bedding for the sleeper couch. Called to ask for extra bedding - they claimed they don't have any and it was not their problem. Sleeper couch was a joke - extremely uncomfortable. Mattress is so thin, u can feel the springs....

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Helpful?
Thank Roopa H
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Roopa, Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read...

Tulsa, United States
Reviewed 14 May 2016

great place. very friendly staff. loved the waffles at breakfast. Hit tub could be a little warmer. easy access to highway and attractions. very quiet. Walmart right next door was nice. fridge and microwave in room.

Review collected in partnership with Best Western
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Helpful?
Thank Mette G
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Reviewed 8 May 2016

Hotel located near highways and convenient. Average room with mini fridge and decent mattresses. Bathrooms need updating. Found a spider in our tub. Great breakfast options but get there early for a place to sit.

Review collected in partnership with Best Western
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Thank 236denishac
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Dear Guest, Thank you for taking time to write a review regarding your experience with us at the Best Western Plus Hill Country Suites. We apologize for any issues you may have had. Our guests are our number one priority and if someone is dissatisfied with their experience, we work very hard to correct it immediately in order to turn...

Sparta, United States
Reviewed 3 May 2016

Located right off highway but no noise. Very reasonable price. Very friendly staff and breakfast bar was wonderful with real plates and cups. food was not powdered eggs and bacon was plentiful. Very good breakfast bar.

Review collected in partnership with Best Western
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Helpful?
Thank Shari K
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Dear Valued Guest, 
 On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting our wonderful city. Thank You, Kevin Masutani General Manager

Reviewed 29 April 2016

Even though it is on the access road of 281 the rooms are very quiet. the Staff is very friendly also the complimentary happy hour (beer, wine for free) is quite a delight, no need to leave the hotel for a relaxing drink.

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Helpful?
Thank Louie G
BWHCS, Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

We are happy that you had a pleasant stay and please come see us again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
We are an all-suite hotel in North Central San Antonio Stone Oak. Each room features a sitting area with sleeper sofa, 2nd television set, refrigerator and microwave and many other amenities. We have luxury rooms with Jacuzzis or kitchens as well as an outdoor pool and spa, fitness center, business center and sundry. Your stay with us is sure to make you feel right at home! ... more   less 

Additional Information about BEST WESTERN PLUS Hill Country Suites

Address: 18555 US Hwy 281 North, San Antonio, TX 78258
Region: United States > Texas > San Antonio > Far North Central , Stone Oak
Price Range: €76 - €115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Hill Country Suites 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Best Western Plus Hill Country Hotel San Antonio
Best Western San Antonio
San Antonio Best Western
Hotel Style:
#22 Best Value Hotel in San Antonio
#38 Business Hotel in San Antonio
#60 Romantic Hotel in San Antonio
#79 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hill Country Suites staff and other travellers.
1 question
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Copperas Cove, Texas, United States

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Questions? Get answers from BEST WESTERN PLUS Hill Country Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't get a room near the pool.”
 of 5 bubbles KarenduP, 22 Dec 2016 | Read review
“I don't believe there is a bad location in this hotel”
 of 5 bubbles 168judithk, 11 Dec 2016 | Read review
“Rooms that overlook the front parking lot are loud due to traffic noise. (ask for a room that overlooks the back parking lot)”
 of 5 bubbles kmrekow, 14 Nov 2016 | Read review
“park in the back.”
 of 5 bubbles alanteam, 1 Aug 2016 | Read review
“If you want quiet, choose a room in the back of the hotel, as the front faces Hwy. 281 and is relatively noisy.”
 of 5 bubbles pianoguyjfs1234, 17 Jul 2016 | Read review
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