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BEST WESTERN PLUS Hill Country Suites

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289 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Hill Country Suites
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Showing 276: English reviews
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 August 2016

Dianne and Erica were so much more than just helpful. Extremely well educated on the specifications of the hotel. Even offered a discount due to the poor service we received at a different best western. The free continental breakfast was amazing. I couldn't have asked for a more well informed and helpful staff. (P.S. give Dianne and Erica a raise)... More 

Helpful?
1 Thank slisz11
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting our wonderful city. Receiving feedback such as your means the world to us. I am thrilled to hear Dianne and... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2016 via mobile

We brought 30 students with special needs to San Antonio for the weekend and stayed at this hotel. The staff was incredible in serving and caring for our group. Erica, at the front desk, made gifts for each one of our students when we left! That is service that you can't teach, it's a God given gift. Thank you to... More 

Helpful?
1 Thank Sebrer
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Wow! What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. It has been a pleasure serving you and your group. We hope that you will be allow us the privilege of providing accommodations for your wonderful group again in... More 

Phoenix, Arizona
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 August 2016

In the land of Texas, there are many oddities. One of them is the turnaround. Extraordinarily frustrating frontage roads that can make even the most serene soul into a raving maniac. This hotel is on a frontage road. If you miss the entrance, you have to go further, get in the turnaround lane, make a U-turn to the other side... More 

Helpful?
1 Thank alanteam
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

We are glad you enjoyed your stay, and are sorry to hear of the frustration our entry has caused you. We take every compliment, concern and complaint to heart and use them to better ourselves for the future. From everyone here we would like to say "Thank You". Sincerely, Kevin Masutani General Manager More 

Georgetown, Texas
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 July 2016

My wife and I stayed here with two grandchildren as part of our annual "Grammie and Grandy Camp". We were in San Antonio to visit the Natural Bridge Caverns and Wildlife Ranch. The hotel has a great pool, which was a major criterion for our two grandkids. The rooms were fine, as was the breakfast. There are reasonable local family... More 

Helpful?
1 Thank grandymitchell
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

On behalf of all the staff, we would like to say "Thank You" for your wonderful review. We take pride in the work we do to ensure all of our guests have a great experience while staying with us. We hope your will allow us the privilege of providing future accommodations for your "Grammie and Grandy camp" in the future.... More 

1 review
Reviewed 25 July 2016

this hotel was very welcoming and very laid back and made us feel at home. the pool and hot tub area is a major hit- very relaxing and enjoyable. the hotel rooms/suites are AWESOME and very large in size making for an extremely comfortable stay. the rooms seemed very clean, but the hallways carpet looked as if it needed a... More 

Review collected in partnership with Best Western

Helpful?
Thank F5876ZZmelissaa
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Thank your for taking the time to review our hotel. We are glad you enjoyed your stay, and sorry to hear you missed our breakfast. I would also like to apologize for the hallway carpet issue your experienced. We are currently scheduled for a carpet cleaning to be done by the end of this month. We also hope to begin... More 

New Braunfels, Texas
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 July 2016 via mobile

So, our a/c broke in our home and we wanted to stay close to home for one night. It was pretty close and the most affordable in our emergency situation. It turned out to be a pleasant stay. Friendly staff, clean room, good breakfast. And most importantly for us, the a/c worked great! We would stay again.

Helpful?
Thank Kelsey L
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Thanks for the outstanding review. From all of the staff to you, we would like to say "Thank You" for choosing the BW Plus Hill Country Suites. We hope to see you and your family here in the future and hopefully under different circumstances. I hope everything went well with your home a/c unit and thrilled to hear we were... More 

Hilmar, California
2 reviews
Reviewed 20 July 2016

We always enjoy our stays at BW they are consistently VERY clean and comfortable places to stay and we had that experience here in San Antonio. We also enjoyed having the VIA bus right across the street to takes us to the River Walk fast and direct, totally awesome.

Review collected in partnership with Best Western

Helpful?
Thank Angolano1
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel. I am happy to hear you enjoyed the convineance of the San Antonio Via transport located near our hotel. Thank your for your brand loyalty and we look forward... More 

1 review
Reviewed 19 July 2016 via mobile

I recently stayed here and had literally the best service n accommodations ive ever had at a hotel....dianne was fabulous. Answered all my questions and was super friendly .....kevin and i believe her name was erica was also really great because of them 3 ill be returning to this hotel very soon when i visit for thanksgiving thank all of... More 

Helpful?
Thank Charles J
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Please accept a huge thank you from all of us here at the Best Western Plus Hill Country Suites! We were so happy to hear you had such a great experience. It means the world to us to hear when we have had a success. Thank your for your kind compliments. It is our pleasure to serve you. We hope... More 

1 review
Reviewed 19 July 2016 via mobile

During my recent visit to Dan San Antonio for the graduation of my granddaughtet, I haf the pleasute of staying at BEST WESTERN PLUS HILL COUNTRY Suites. Upon my late check in, I found the young lady who checked me in to be courteous, kind and professional. Equally in the morning I found another young lady at the front desk... More 

Helpful?
Thank DottieMarie
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I will be sure to commend my front desk agents for a job well done. I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, Kevin Masutani General Manager More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2016

The staff at this hotel are all so friendly and professional!! hotel was very clean, and I loved the homemade salsa (not for the faint of heart...it is HOTTT) and REAL eggs at breakfast!! The taquitos and cookies at evening happy hour are highly addictive!!!!!!!

Helpful?
Thank 722dianner
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

We are glad you enjoyed your stay, and thrilled to hear you enjoyed our full hot breakfast. We have recently added new improvements to our breakfast selection. Receiving feedback such as yours means the world to us. From everyone here we would like to say "Thank You". Sincerely, Kevin Masutani General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
We are an all-suite hotel in North Central San Antonio Stone Oak. Each room features a sitting area with sleeper sofa, 2nd television set, refrigerator and microwave and many other amenities. We have luxury rooms with Jacuzzis or kitchens as well as an outdoor pool and spa, fitness center, business center and sundry. Your stay with us is sure to make you feel right at home! ... more   less 

Additional Information about BEST WESTERN PLUS Hill Country Suites

Address: 18555 US Hwy 281 North, San Antonio, TX 78258
Region: United States > Texas > San Antonio > Far North Central , Stone Oak
Price Range: €80 - €113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Hill Country Suites 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Best Western Plus Hill Country Hotel San Antonio
Best Western San Antonio
San Antonio Best Western
Hotel Style:
#32 Best Value Hotel in San Antonio
#38 Business Hotel in San Antonio
#60 Romantic Hotel in San Antonio
#79 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hill Country Suites staff and other travellers.
1 question
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Copperas Cove, Texas, United States

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Questions? Get answers from BEST WESTERN PLUS Hill Country Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that overlook the front parking lot are loud due to traffic noise. (ask for a room that overlooks the back parking lot)”
 of 5 bubbles kmrekow, 14 Nov 2016 | Read review
“park in the back.”
 of 5 bubbles alanteam, 1 Aug 2016 | Read review
“If you want quiet, choose a room in the back of the hotel, as the front faces Hwy. 281 and is relatively noisy.”
 of 5 bubbles pianoguyjfs1234, 17 Jul 2016 | Read review
“I've stayed on the 2nd floor and was on the 1st floor this stay. Both locations were quiet.”
 of 5 bubbles Lovharvey, 28 Jun 2016 | Read review
“Rooms were quiet but would not stay there again”
 of 5 bubbles kfeb45, 29 Mar 2016 | Read review
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