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BEST WESTERN PLUS Hill Country Suites

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BEST WESTERN PLUS Hill Country Suites
BEST WESTERN PLUS Hill Country Suites
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312 Reviews from our TripAdvisor Community

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Showing 299: English reviews
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San Antonio, Texas
Reviewed 3 days ago NEW

The people that worked the front desk were very nice. The room was okay not great. The electrical out lets on the night stands did not work. The decorative shame at the foot of the bed had multiple big stains on it. The breakfast was very good.

Review collected in partnership with Best Western
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Helpful?
Thank JRMcCoy
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

My girlfriend and I stayed for a weeklong vacation at this hotel. We have always been fans of Best Western properties but this location really exceed our expectations. The staff are all very kind, considerate, and helpful. The hotel looks very appealing both inside and out despite ongoing renovations to improve the property. The renovations that were taking place in...

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Helpful?
Thank Justin S
About Hotel's Favourite Review
San Diego, Texas
Reviewed 5 days ago NEW

I loved the location and friendly staff, breakfast was good, pool/hot tub was clean and had a nice little design. Breakfast was cluttered and not a lot of seating but the food was great. Upon arrival the staff were friendly and answered questions I had about local attractions.

Review collected in partnership with Best Western
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Helpful?
Thank F8301JEdavidt
Seattle, Washington
Reviewed 1 week ago

I had an amazing stay here thanks to Jessica. She made the stay wonderful from beginning to end. I appreciated her kindness and offering to help from getting the remote control to work and helping me back in the room to grab something I forgot.

Review collected in partnership with Best Western
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Helpful?
Thank Angela J
Reviewed 2 weeks ago via mobile

This review was influenced by lobby renovations while we were there. We would not have stayed there had we known. It was hectic with alot of workers going in and out. However, we would stay there again once renovations are complete. Front desk was very friendly and accommodating. Our room was spacious. Eating places within walking distance. A nice pool...

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Helpful?
Thank susanfrank81
BWHCS, Front Office Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

We sincerely apologize for any inconvinience that our renovation may have caused you. I hope that this experience does not disturb you from staying with us again. I hope you except my sincere apologize. If I could be of any further assistance please feel free to call me at any time. Erica R.

Dallas, Texas
Reviewed 3 weeks ago

Let me start off by saying what a nice hotel this is! It is going through some nice renovations and the location is awesome as well. The staff at Best Western is great especially the clerk Hector! He was so nice and helpful with city and hotel information...very friendly! I always say you can have the nicest business but if...

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Helpful?
Thank cooperliz93
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I will be sure to share your wonderful compliments with Hector and the rest of our staff. We look forward to welcoming you back to our beautiful hotel and our...

Indiana
Reviewed 4 weeks ago

Great rate for a suite but trying to access the only entry at night was difficult and dangerous given fairly speed of cars on access road entry. While there were lots of restaurants, stores , even a movie they were hard and confusing to access due to traffic flow

Review collected in partnership with Best Western
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Helpful?
Thank icelandtourist
BWHCS, Front Office Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Thank you for taking the time to review our hotel. I would like to apologize for the inconvenience our hotel entry and exit has caused you. We are currently in the process of trying to get approved for a second entrance into our location. Unfortunately this process is taking longer then expected. If I can be of any further assistance...

Reviewed 4 weeks ago via mobile

Every time I come to San Antonio I stay here. The staff at this hotel go above and beyond for every single guest that that walks through their doors. During our stay the hotel was doing renovations but the staff from the GM, the front desk, housekeepers, breakfast attendants did an awesome job making everyone feel comfortable. Because of that,...

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Helpful?
Thank AngelSiloe
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Wow Thank you for the Perfect rating. We truly appreciate your feedback and look forward to your return stay. It is a pleasure having you and your family stay with us so often. Should you need anything please do not hesitate to contact me. I will be more then happy to assist you in any way I can.

Benson, Arizona
Reviewed 4 weeks ago via mobile

Stayed here for five days. Under construction, rooms wasn't cleaned until four o'clock on some days, which was the time we usually arrived back to the room. Breakfast was not very good. If you came early the construction workers were eating and everything was gone, so the guest were left wondering where the food went. Not enough employees to run...

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Helpful?
1Thank Martha B
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. We will use your feedback to implement improvements to our hotel. Again , please accept my sincerest apology and thank you for your feedback.

Austin, Texas
Reviewed 4 weeks ago

I really enjoyed my stay at Best Western... The employees were very friendly and they greeted us as soon as we entered... Not all Hotels does that... Either you're waiting to check in, because the employee is not at the desk, or they are to busy to greet you...

Review collected in partnership with Best Western
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Helpful?
Thank 519charlenem
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Please accept a huge thank you from all of us here at the Best Wester Plus Hill Country Suites. We truly appreciate the wonderful feedback and hope hope you will allow us the pleasure of serving you in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
We are an all-suite hotel in North Central San Antonio Stone Oak. Each room features a sitting area with sleeper sofa, 2nd television set, refrigerator and microwave and many other amenities. We have luxury rooms with Jacuzzis or kitchens as well as an outdoor pool and spa, fitness center, business center and sundry. Your stay with us is sure to make you feel right at home! ... more   less 

Additional Information about BEST WESTERN PLUS Hill Country Suites

Address: 18555 US Hwy 281 North, San Antonio, TX 78258-7600
Region: United States > Texas > San Antonio > Far North Central , Stone Oak
Price Range: €79 - €160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Hill Country Suites 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Best Western Plus Hill Country Hotel San Antonio
Best Western San Antonio
San Antonio Best Western
Hotel Style:
#21 Best Value Hotel in San Antonio
#38 Business Hotel in San Antonio
#60 Romantic Hotel in San Antonio
#79 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hill Country Suites staff and other travellers.
1 question
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Copperas Cove, Texas, United States

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Questions? Get answers from BEST WESTERN PLUS Hill Country Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Modern look, Great location!”
 of 5 bubbles cooperliz93, 27 Feb 2017 | Read review
“ask for a room facing the back as it is on a busy hwy if you are not use to that.”
 of 5 bubbles TimRodgers, 18 Feb 2017 | Read review
“Ask for a room away from laundry and noise, and of course a room they clean on a daily basis.”
 of 5 bubbles , 7 Feb 2017 | Read review
“Don't get a room near the pool.”
 of 5 bubbles KarenduP, 22 Dec 2016 | Read review
“I don't believe there is a bad location in this hotel”
 of 5 bubbles 168judithk, 11 Dec 2016 | Read review
5 of 5