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All reviewssuper targetjack in the boxsink and mirrorour stay was greatfront desk agentgeneral managermarriott propertyrecommend staying heredouble bedyogurtexcellent hotelsitting areaoutdoor poolexercise roomupon checkhotel is locatedup to date
Last minute check in and a four night stay. We checked rates and ratings on the internet for several hotels in the area and then looked at a couple of them. This hotel seemed to be the cleanest on the outside and centrally located for...More
Beautifully renovated, and the staff is exceptional. The location is close to many of San Antonio's major attractions, and was easy to find. We had a wonderful stay, and will definitely be back! Thank you!
We arrived on Thursday around 4pm(6 of us), we were in room 312. We reserved and paid on 2-28-18, so checking in was quick and easy. The room was nice, with the wood elements in the front area. We had a double bed and the...More
Response from Patricia C, General Manager at SpringHill Suites San Antonio Medical Center/NorthwestResponded 2 April 2018
Thank you for your review. I'm so pleased you appreciated The West Elm décor package we have implemented. I enjoy the warm colors and wood elements as well. We are happy you enjoyed your visit to San Antonio and hope that you can...More
The front desk is the worst I ever encountered in a Marriott and needs badly to be retrained:
!) Room was also rented to another guest, who entered my room at midnight. I was in bed and screeched. The other guest retreated embarrassed. Total securiity...More
Response from Patricia C, General Manager at SpringHill Suites San Antonio Medical Center/NorthwestResponded 27 March 2018
Thank you for your comments. I apologize we fell short in delivering the customer service that you expect from Springhill Suites by Marriott. We appreciate feedback both good and bad and will address each issue with the staff. Please feel free to call...More
This hotel was remodeled off of an old hotel design so the remodel is a bit rough. Staff is awesome!!!! EVERYONE on the staff makes you feel extremely welcomed and appreciated. The hotel needs work after the remodel; management is working on it.....they will get...More
Response from Patricia C, General Manager at SpringHill Suites San Antonio Medical Center/NorthwestResponded 10 March 2018
Thank you for your review and the acknowledgement for the staff. We strive to provide an exceptional product and will continue to improve the physical conditions so our Guest will remain comfortable and welcomed. Your feedback is noted and I will pass along...More
Thank you for your inquiry, we do not have an evening reception but we do have a wonderful complimentary breakfast buffet. Our front desk agents can assist you in finding one of our numerous restaurants near by. We have a... More
Thank you for your inquiry, we do not have an evening reception but we do have a wonderful complimentary breakfast buffet. Our front desk agents can assist you in finding one of our numerous restaurants near by. We have a complimentary shuttle that will take you to any of the near by locations if you are not driving.
SpringHill Suites San Antonio Medical Center/Northwest
3636 NW Loop 410
San Antonio, Texas 78201
(210) 737-6086 Ext.1101
(210) 737-6170 (Fax)