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Staybridge Suites Stone Oak

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Staybridge Suites Stone Oak
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96 Reviews from our TripAdvisor Community

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Showing 94: English reviews
Reviewed 16 May 2016 via mobile

Stayed here for almost 3 months. Rooms were clean. Hotel staff was great. They gave us reasonable rates. The hot tub was not working but I wasn't staying there for that. So this was not a big deal. They have breakfast everyday and dinner Monday thru Wednesday. Good deal for the price

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Helpful?
1Thank Pam R
Daniel M, Manager at Staybridge Suites Stone Oak, responded to this review

Dear Pam R , Thank you for choosing our hotel for your extended stay needs . We are glad to hear how much you enjoyed our staff and will share your review with everyone. We are also happy to say our hot tub is up and running.

Amarillo, Texas
Reviewed 25 April 2016 via mobile

The trip started off by a call from Travelocity saying that the Staybridge hotel had overbooked their rooms and could not offer us a room on Friday night. Travelocity tried to give us a room at their sister hotel, but it was a smoking room. No Bueno when you have an infant. At least that is what I could understand...

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Helpful?
1Thank Daniel B
Daniel M, Manager at Staybridge Suites Stone Oak, responded to this review

Hello Daniel B, I want to apologize for the unfortunate incident that occurred during your visit to our hotel. The hotel did over book by mistake and there was a need to send several guest else where. It is great to know Jason was able to take care of your hotel arrangements and I have shown him this review as...

Reviewed 11 April 2016 via mobile

We booked the hotel through Priceline and upon checking in found out we had a queen bed only, and there was 3 of us... The male working at the front desk was super nice and gave us a room with a fold out couch at no extra charge, so my son could have a space. The room was a suite...

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Helpful?
1Thank Britney B
Daniel M, Manager at Staybridge Suites Stone Oak, responded to this review

Dear Britney B , Thank you for taking time to review our hotel . We are pleased to know that our Front Desk was able to take care of you at the time of your arrival. We apologize about our hot tub and we are working diligently to have it corrected . I will also speak to our housekeeping staff...

Reviewed 1 March 2016

I checked in on Monday and out on Thursday and housekeeping never came! I had conference calls each morning, so I left the room at 10 AM. Each morning as I left, I saw housekeeping and greeted the lady so she knew I was out of the room. Each evening upon returning, the room was never touched. I called front...

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Helpful?
Thank mickiec2014
IHGService, Guest Relations Manager at Staybridge Suites Stone Oak, responded to this review

Dear mickiec2014, Thank you for your patronage as an IHG Rewards Club member and for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the service provided by our housekeeping staff, the bathroom shower curtain, and the bottom bed sheet. I would like to...

Houston Texas
Reviewed 17 February 2016

Staybridge Suites is a pretty nice hotel. The room was a two bedroom and very spacious and clean. A couple of things we found odd: the kitchen contained three pots, no frying pans and no kitchen tools, i.e. spatulas, large spoons etc. The trash can provided in the kitchen was as small as a bathroom trash can. So you provide...

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Thank HoustonTexasMuffin
Oklahoma
Reviewed 9 January 2016 via mobile

Staying here while on business. This is a great play. Very clean and well kept. Rooms have a small kitchenette. Nice gym and laundry facility. Jason has been very helpful. Located close to shopping and food. Easy access to freeways. Super nice outdoor area. Nice pool and plenty of tables and chairs. Grills by the pool.

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Thank SunnySkyTravel
Reviewed 7 July 2015 via mobile

Checked In Decent Lobby Not Great.Got A Room On There Supposed Club Floor With VIP Lounge/Game Room It's Just A Small Room With A Sofa And Tv NO GAMES Payed Extra For Nothing All You Get Is You Need A Room Key To Access The Floor.The Breakfast Wasn't Good The Reception Was Aweful The Tacos They Had One Night The...

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Helpful?
2Thank The_Hotel_Official
ReyesJ32, Manager at Staybridge Suites Stone Oak, responded to this review

Thank you for your for your feedback. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience....

Minneapolis, Minnesota
Reviewed 27 May 2015

I stayed at this hotel for a total of eight days and nearly everything was perfect! I had a minor complaint about the cleanliness of the kitchen floor upon arrival. I ended up cleaning the kitchen floor myself just because I tend to be very picky about floors. But there were many pluses that outweighed that negative. The staff was...

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Thank TexasWannabe
San Antonio, Texas
Reviewed 19 May 2015

For about the same price, you get a free dinner and three free drinks across the street at the Drury Plaza. This location had a very good breakfast and the pool and Jacuzzi area was very nice. There is also a grill by the pool that you can cook at. The pool is behind the hotel and is not heated...

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1Thank 23Lester45
Richardson, Texas
Reviewed 7 May 2015

Off with a buddy for a golf trip and I've come to use this chain when convenient. The location is great with lots of restaurant choices nearby. It's close to Fiesta Texas and La Cantera. Our two bedroom suite was excellent as was the service, happy hour, and breakfast. Top notch all around and a good value as well.

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1Thank ptbyb

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Staybridge Suites Stone Oak

Address: 808 N Loop 1604 E, San Antonio, TX 78232-1377
Region: United States > Texas > San Antonio > Far North Central
Price Range: €108 - €173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Stone Oak 3*
Number of rooms: 135
Reservation Options:
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Hotel Style:
#64 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Staybridge Suites Stone Oak staff and other travellers.
1 question
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Highland Hts, Ohio
over a year ago

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Questions? Get answers from Staybridge Suites Stone Oak staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the Executive Suites, so there is a personal floor access (5th floor).”
 of 5 bubbles aruns472, 20 Sep 2016 | Read review
“Stay somewhere else. At the very least, ask for a room that does not face Loop 1604”
 of 5 bubbles TexasLawCat, 10 Sep 2016 | Read review
“Request room on rear of property if you want to be off the highway”
  • Threadbare bed sheet
  • Torn Shower Curtain
  • soiled bed sheet
 of 5 bubbles mickiec2014, 1 Mar 2016 | Read review
“If there is an area of your room that is not quite up to par, ask the hotel to take care of it.”
 of 5 bubbles TexasWannabe, 26 May 2015 | Read review
“Best to ask the desk as you may be overlooking a storage facility.”
 of 5 bubbles 23Lester45, 19 May 2015 | Read review
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