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Embassy Suites by Hilton San Antonio Riverwalk-Downtown

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Embassy Suites by Hilton San Antonio Riverwalk-Downtown
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1,956 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Antonio Riverwalk-Downtown
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Showing 1,928: English reviews
Frisco, Texas
Reviewed 17 July 2016

Great staff and amenities. Rooms are designed for comfort like having a studio apartment. Hotel is on the riverwalk but not on the main loop of the riverwalk that has all of the restaurants or entertainment.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank matthewhM485XS
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thank you for the feedback regarding your recent stay experience. While I am happy you enjoyed your suite as well as the staff and amenities offered at the property I apologize that you felt the stay was average. I hope that should your travels bring you back to San Antonio you will give us another opportunity to exceed your expectations....

Memphis, Tennessee
Reviewed 15 July 2016

We had a wonderful time during our stay. The facilities were top notch, the accommodations were superb and the staff were extremely friendly and helpful. This has become our favorite hotel and we'll definitely stay here again. Thank you Embassy Suites for a great weekend.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Z9369ASdavidh
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the great feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting San Antonio and I am happy we were able to achieve that goal during your anniversary. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General...

Houston, United States
Reviewed 15 July 2016 via mobile

My family and I had a terrible guest experience. Check in was at 4, the room wasn't ready and we suffered as a result of rushed housekeeping. In our room we discovered the sheets from the previous guests were not changed. Hair was everywhere on the sheets, on the pillows, and all around the bathroom. We took over 20 pictures,...

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Helpful?
Thank Thomas K
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thank you for the feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I apologize that we failed to create an exceptional experience for you during your time with us. I am happy you were able to work with my leadership team during your stay to overcome the issues...

Reviewed 14 July 2016 via mobile

We chose to come to San Antonio after our plans to go to the Wisconsin Dells & Chicago fell through. I have been to SA several times & it is one of my favorite cities to visit. We stayed at the ES because of the value and space, & the hotel did not disappoint. The kids love the pool area...

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Helpful?
Thank Eric R
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the feedback regarding you recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you and your family during your time with us. We look forward to welcoming you back when your travels bring you to San Antonio. Joe...

Reviewed 13 July 2016

This hotel was very family friendly. Taking my older kids with us on a family trip, this property worked out well because of the free all you can eat breakfast, and the free evening snacks and drinks. Thankfully my kids did not want to go swimming. Being there on a holiday weekend, it was definitely busy, and the pool was...

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Helpful?
Thank AJ D
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thank you for the feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting San Antonio and I am happy we were able to achieve that goal with you and your family during your time with us. We look forward to welcoming you back when your travels bring you to San Antonio....

Reviewed 13 July 2016

I like staying at this Hotel because of the two room suites, evening reception and free breakfast. However, if you plan on ordering room service know that it is over priced and way over cooked. Not to mention the quality of the fruit on the cake plates are very poor and wilted. Plan to help yourself into the hotel with...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Juan2Jenn2
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thank you for the feedback regarding your recent stay experience at the hotel. We take great pride in the product and service we provide our guests and I apologize that we failed to create an exceptional experience for you during your time with us. I have shared your feedback with my team so we may learn from where we failed...

Missouri City, Texas
Reviewed 12 July 2016

We love this hotel. The location is great and the breakfast is amazing. We call this our San Antonio home. We Had the large room, and my kids absolutely loved the extra space. We used the digital key this time so we were able to bypass the front desk at check in.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank AngelaNicoleJ
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the great feedback regarding your recent stay experience. We strive to create guests for life and as we are your home away from home it sounds like we have achieved that goal with you. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager

Reno, Nevada
Reviewed 12 July 2016

Staff here is fabulous. Everybody was attentive , professional and pleasant. Would stay here again without hesitation. Breakfast and evening receptions were great and there was something for everyone.

Review collected in partnership with Embassy Suites Hotels
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Thank M3392UIconnieb
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the great feedback regarding your recent stay experience. We strive to create guests for life by providing an outstanding product and exceptional service and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to...

Cookeville
Reviewed 12 July 2016

What a pleasant surprise! This is a gorgeous hotel on the Riverwalk. Staff is friendly and very helpful. Room was spacious,clean and quiet. Security at this hotel is outstanding. Parking fee per day seemed excessive but knowing my car was secure was worth it. Daily breakfast was extensive and good and complimentary cocktails were appreciated. It was easy to find...

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Helpful?
Thank masuperior
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to San...

Fort Worth, Texas, United States
Reviewed 12 July 2016

Embassy Suites San Antonio Riverwalk is a beautiful property. We've stayed at this location multiple times and are impressed and pleased every time we stay. The Staff, Service, Amenities and Property are 100% excellent. We will only stay at this location when in the area.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Henry S
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the great feedback regarding your recent stay experience. We strive to create guests for life by providing a great product and exceptional service and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites San Antonio Riverwalk – Downtown hotel is set on the banks of the San Antonio River in the vibrant heart of San Antonio, Texas. Grab a bargain at the Mexican Market or discover the rides and attractions of Six Flags® Fiesta Texas or SeaWorld® San Antonio. All guest suites at this beautiful San Antonio Riverwalk hotel offer more space and flexibility, with separate sleeping and living areas, and a wide range of thoughtful amenities. Relax with the two flat screen 32-inch TVs, or keep up with work at the flexible work space. ... more   less 

Additional Information about Embassy Suites by Hilton San Antonio Riverwalk-Downtown

Address: 125 E. Houston St., San Antonio, TX 78205-2247
Region: United States > Texas > San Antonio > East Side
Price Range: €185 - €327 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio Riverwalk-Downtown 3.5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Embassy Suites Riverwalk Hotel San Antonio
Hotel Style:
#15 Business Hotel in San Antonio
#16 Romantic Hotel in San Antonio
#19 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Antonio Riverwalk-Downtown staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Antonio Riverwalk-Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors, odd room numbers have a view of the pool, even numbers have river walk views.”
srushdog007, 15 Apr 2017 | Read review
“If your a Hilton Honors member wifi is free, otherwise it's $4.95”
Texteach62, 12 Apr 2017 | Read review
“We had no problem staying in a handicapped room, even though we are not handicapped.”
I8737ALcynthiab, 10 Apr 2017 | Read review
“Do not choose 422 if you dislike AC blasting outside of your window the entire time.”
110nancyb, 7 Apr 2017 | Read review
“we were on the 14th floor with a city view which worked out fine”
ontheroadChicago_Il, 5 Apr 2017 | Read review
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