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Ordered chicken strips from resteraunt for my son only to find they were very undercooked in the middle. I was horrified and took a picture in case my son got sick-luckily he did not get sick and they took the order off of my reciept...More
Had a excellent stay and would book a room here again. I ate dinner and breakfast and surprisingly the food is very good. The beds were extremely comfortable, to the point that actually checked the label to see what brand the mattress was.
Good location if you are north of the city. Construction occurring 03/2018 so be careful, it is a tight right off of the highway. Hotel lobby was nice, check in was super fast. Hotel room was nice and clean, looked newly renovated. Beds were SUPER...More
Family vacation turned itchy nightmare. The room was nice, as was the check-in staff. Morning one, no room service at all. Went and got our own towels. Morning 2 we left the things on the beds for new sheets, sheets were not changed. 2 Towels...More
Thank Belinda G
Response from IHGService, Guest Relations Manager at Holiday Inn San Antonio N - Stone Oak AreaResponded 31 March 2018
Hello Belinda G,
Thank you for your review regarding your recent stay at Holiday Inn San Antonio N - Stone Oak Area, TX. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I...More
We checked in and we're very pleased until we returned to our room, HOWEVER.... We were on the second floor and directly below us was a hotel hosted party in their meeting room. I can tell you now, that that room was probably not designed...More
Response from IHGService, Guest Relations Manager at Holiday Inn San Antonio N - Stone Oak AreaResponded 12 February 2018
Thank you so much for staying with us and for taking the time to write a review about your experience with us. I am pleased to see your high rating on the hotel's cleanliness. On the other hand, I am sorry for the...More