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Best Western Plus Palo Alto Inn & Suites

CancelonUS$109*
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#105 of 354 Hotels in San Antonio
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$144*
US$109*
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US$121*
US$121*
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Best Western Plus Palo Alto Inn & Suites
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152 Reviews from our TripAdvisor Community

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Showing 150: English reviews
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Bishop, California
Reviewed 1 week ago via mobile

Stayed with my in laws in a 2 queen beds suite. Room was clean and staff was very friendly. We checked in really late after midnight and we didn't have any problems. We stayed here for my husband's BMT graduation and he got to rest here which is awesome. There was little to no noise too! Breakfast was good. We...

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Helpful?
Thank K Z
bwpluspaloaltoinn, Webmaster at Best Western Plus Palo Alto Inn & Suites, responded to this review

Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities and many recent improvements. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in town....

Rahway, New Jersey
HOTEL’S FAVOURITE REVIEW
Reviewed 22 November 2016

Great location to base easy on easy off access and direct route. There are other hotels in the area but we found this to be the best for all our needs. Stores are close by and food as well as fast food and a Walmart that is less then 5 min away. there is a gas station in the same...

Review collected in partnership with Best Western
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Helpful?
Thank bob s
About Hotel's Favourite Review
Rick B, General Manager at Best Western Plus Palo Alto Inn & Suites, responded to this review

Dear Bob s, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Dallas, Texas
Reviewed 3 weeks ago

The hotel is absolutely beautiful. The rooms are spacious. Breakfast is fantastic. Internet is good. I would have given them a 4 star had I not had multiple issues during the check out process. My bill was incorrect. It took 3 days to get a refund. Then I noticed another incorrect charge on my credit card in which they have...

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Helpful?
Thank hitx94
bwpluspaloaltoinn, Webmaster at Best Western Plus Palo Alto Inn & Suites, responded to this review

Dear Valued Guest, Thanks for your stay at the BW Plus Palo Alto. Its nice that you liked everything about the hotel but for the check out mess. We are sorry and apologize for the inconvenience. We shall definitely inquire and take necessary actions so that it is redressed and never repeated. Please do visit us again and we shall...

Baytown, United States
Reviewed 12 April 2017

This property was clean and neat, easy to access from freeway and the hot breakfast was very good the next morning. It was a pleasure to have real eggs instead of the egg beaters so many hotels use. We were visiting for my nephews graduation from Air Force and the hotel was convenient to the air base.

Review collected in partnership with Best Western
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Helpful?
Thank Annette K
bwpluspaloaltoinn, Webmaster at Best Western Plus Palo Alto Inn & Suites, responded to this review

Dear Valued Guest, Thank you for choosing the Best Western Plus. It is nice to know that you enjoyed the stay and services. We are looking to improve our overall services still better. Definitely we are improving a lot and we look forward for your next stay so that you can experience it. Regards Hotel Manager.

Concord, United States
Reviewed 28 March 2017

This hotel is older but it is clean and a great place to stay! It has an indoor pool with whirlpool, free breakfast, and laundry facilities. The employees were all welcoming and willing to assist us when we needed something. I would definitely recommend this hotel if you are needing to stay in this area!

Review collected in partnership with Best Western
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Helpful?
Thank F2583PIamyh
Rick B, General Manager at Best Western Plus Palo Alto Inn & Suites, responded to this review

Dear F2583PIamyh, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

East Sussex, United Kingdom
Reviewed 19 March 2017

Our room interior was new and clean but a few minutes after we started unpacking in our first room on the second floor, a really nasty grinding noise outside started, apparently from one of the heat exchanger units on the ground outside. We asked reception to move us which they did, but as the place was full (spring break, and...

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Helpful?
Thank FulhamPete
Rick B, General Manager at Best Western Plus Palo Alto Inn & Suites, responded to this review

Dear FulhamPete, On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting our wonderful city.

Austin, Texas
Reviewed 15 March 2017

The women at the front desk and the cleaning staff that I interacted with were all very friendly. And we visited during spring break when the hotel was all booked up, so I assume that is the reason for some of our issues. But over all I found that the hotel was somewhat dirty and run-down looking. The rugs in...

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Helpful?
Thank chocolatemalt
Rick B, General Manager at Best Western Plus Palo Alto Inn & Suites, responded to this review

Dear chocolatemalt Firstly I would like to thank you for taking the time to review your recent stay at the Best Western plus Palo Alto. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read...

Carrollton, United States
Reviewed 15 March 2017

A little off the beaten path, but still convenient to all the attractions San Antonio has to offer. Awesome service during our stay. Hotel is very nice & priced very reasonably. I will stay there again on my next visit to San Antonio

Review collected in partnership with Best Western
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Helpful?
Thank kevindK871FL
Rick B, General Manager at Best Western Plus Palo Alto Inn & Suites, responded to this review

Dear kevindk871fl Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Austin, United States
Reviewed 8 March 2017

We had a pleasant stay in this hotel. Front desk staff was very warm & welcoming (especially Unique). The cleaning ladies were very nice & the rooms were clean. Hotel looks new & updated. We'll be back!

Review collected in partnership with Best Western
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Helpful?
Thank N2655ODlaurao
Rick B, General Manager at Best Western Plus Palo Alto Inn & Suites, responded to this review

Dear N2655ODlaurao, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Allen Park, Michigan
Reviewed 1 March 2017

I will/would never recommend BW or booking.com. This was suppose to be one of the best times of our lives and it turned out to be a nightmare and many wasted dollars. Our trip was for our sons graduation from the USAF. We booked a king with kitchenette and then the next day my mother informed me she was going...

Review collected in partnership with Best Western
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Helpful?
Thank jennicrn11
Rick B, General Manager at Best Western Plus Palo Alto Inn & Suites, responded to this review

Dear jennicrn11, Firstly I would like to thank you for taking the time to review your recent stay at the Best Western plus Palo Alto. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff

Additional Information about Best Western Plus Palo Alto Inn & Suites

Address: 12507 SW Loop 410, San Antonio, TX 78224-3195
Region: United States > Texas > San Antonio
Price Range: €85 - €142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Palo Alto Inn & Suites 2.5*
Number of rooms: 75
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Best Western, Hotels.com, Priceline, Hotwire, Cancelon, TripOnline SA, getaroom.com, HotelsClick and HotelQuickly so you can book your Best Western Plus Palo Alto Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Palo Alto Inn And Suites
Best Western Plus Palo Alto Hotel San Antonio
Hotel Style:
#39 Business Hotel in San Antonio
#52 Romantic Hotel in San Antonio
#75 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Palo Alto Inn & Suites staff and other travellers.
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Questions? Get answers from Best Western Plus Palo Alto Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check if there's a heat exchanger outside!”
FulhamPete, 19 Mar 2017 | Read review
“Don't stay near the elevators if you can help it-- they are loud”
chocolatemalt, 15 Mar 2017 | Read review
“The first floor was a little noisy!”
  • King room
  • Big bathroom!
kimcatus, 15 Aug 2016 | Read review
“Room 103 was perfect!”
LarryS357, 19 Jul 2016 | Read review
“Our room on 3rd floor was pretty quiet. Other than the urine smell in the hall way it was good.”
PaulaVaughn1962, 29 Jun 2015 | Read review
5 of 5
Cancelon
US$109* /night
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Expedia.comUS$121
Booking.comUS$121
HotelQuicklyUS$144
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*Disclaimer
Prices are for 1 room, 2 adults
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