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JW Marriott San Antonio Hill Country Resort & Spa

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23808 Resort Parkway, San Antonio, TX 78261-2018
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$455
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Free cancellation until 22/08/21
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
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Room & Suite (464)
Pool & Beach (191)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott San Antonio Hill Country Resort & Spa
Updated 20/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#80 of 385 hotels in San Antonio
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
JW Marriott San Antonio Hill Country Resort & Spa has firmly established itself as the city's premier luxury destination and the renowned resort in Texas' Hill Country. Rated 4-Diamonds by AAA, and just 12 miles from San Antonio International Airport (SAT), our luxury resort in San Antonio features the 36-hole TPC San Antonio golf course, home to the Valero Texas Open, Lantana Spa, a six acre water park and seven restaurants. Our rooms offer cozy beds, scenic views, soft robes & large bathrooms. Guests will also enjoy the open lobby with free Wi-Fi. Whether you're seeking a peaceful respite, productive conference or fun-filled family vacation, our luxurious Hill Country resort will not only exceed your expectations but redefine them altogether.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Kids club
Kids pool
Paid wifi
Hot bath
Lazy river
Pool / beach towels
Adult pool
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Snack bar
Poolside bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Massage
Salon
Baggage storage
Gift shop
Non-smoking hotel
Outdoor fireplace
Shops
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Luxury
Languages Spoken
English
Hotel links
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3160Reviews132Q+A100Room tips
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Clayton K wrote a review Today
College Station, Texas2 contributions1 helpful vote
Though the property was beautiful, the customer service was very much lacking. I called multiple times in order to ensure that we had a handicap accessible room for my father, who is a partial paraplegic. I was directed to the Marriott ADA team. They booked a room for him, and I called back two days before our trip to ensure that all rooms were correct. The front desk assured me that there was an ADA room available for him and worked to block all of our family's 4 rooms together. When I arrived to check in, though I had a confirmation for both Friday and Saturday night, I was told that the ADA room had only been reserved for Saturday night. They also did not have any rooms close together, even though I was told they had been blocked together. My father had to be helped in and out of the bathroom by my mother for all of Friday and Saturday, and our family was not able to help since we were not in adjoining or close rooms. Additionally, when we were supposed to "switch" rooms on Saturday afternoon, though the cleaning of the room was marked as first priority, we were not able to move rooms until 4:30 PM. The room that my family had switched was also requested to have the bedsheets cleaned, though no one ever came to fulfill this request. The front desk personnel were not able to help with any needs that we had and the giftshop personnel were downright rude when my grandmother accidentally tried to pay with the room key to "charge to her room". The hallways consistently had trash in them and we couldnt even leave our luggage at the front desk due to poor staffing that led to horrible lines. Overall, we will not be back and not suggest this property to anyone else. Not worth what we paid and the service was much better when we stayed at the Hyatt the year before.
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Date of stay: July 2021
Value
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Room Tip: Don't worry about calling ahead. They will not be able to accommodate any special needs.
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Dallaschica wrote a review 24 Jul
Dallas48 contributions54 helpful votes
Walking back to our room the first night, the hallways were lined with trash, dirty linens, and room service plates from that AM. Second night, slightly better. Not what you expect at this price point.
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Date of stay: July 2021Trip type: Travelled on business
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Response from Team Marriott, Guest Services / Front Office at JW Marriott San Antonio Hill Country Resort & Spa
Responded 2 days ago
Hello Dallaschica, Thank you for posting a review of your stay. We want to apologize for the housekeeping oversight that you experienced within our hallways. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality. Reed Randolph Resort Manager
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Craftbeerchasin wrote a review 21 Jul
Aldie, Virginia4 contributions
We had a fantastic family vacation! It seems like many of the issues described from the spring are being corrected. We stayed 4 nights and there were plenty of valets available, but we opted for self parking and always found a spot. The golf cart shuttle was running most of the time, but we also figured out you can enter the conference center at the bottom of the hill and take the escalators up to the lobby which was quick and easy. We were able to check in and get a room around 2pm with no issue on a Friday afternoon. Daily housekeeping was still unavailable but we saw housekeeper training while there so it looks like they are working to rectify that. We did have to ask for extra toilet paper but it came within 10 minutes. All common areas were clean and they had landscaping crews hard at work on the gardens. River Bluff was popular but not overcrowded and seemed to be appropriately staffed to include cocktail servers. My daughter loved the daily activities and nightly s’mores with many other kids. I golfed both courses at the TPC and was pleased with the service and hospitality. I do agree with others that $250 a round is a little steep for the experience. The only food option we used was Starbucks which was fine. I did notice waits for the other restaurants pretty much all hours they were open. There were plenty of great local restaurants within a 15 minute drive that we enjoyed. We’ll definitely return at some point for another getaway.
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: Use the conference center to get to the lower rows of self parking
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Response from Team Marriott, Guest Services / Front Office at JW Marriott San Antonio Hill Country Resort & Spa
Responded 5 days ago
Dear newtonrm, Thank you for the generous review. We are pleased that we exceeded your expectations and that we could be a part of crafting an enriching experience for your visit to San Antonio. Our main is goal is guest satisfaction, so it is wonderful to learn about the wonderful experience your family had with us. We can't wait to share your kind words with our team. It was our pleasure accommodating you at JW Marriott San Antonio Hill Country Resort & Spa, and we hope to see you again soon. Reed Randolph Resort Manager
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AsiaIndoTraveler wrote a review 19 Jul
Ashburn, Virginia2 contributions
Stayed four nights and were very disappointed. We've been to other JW Marriott locations and understand tradeoffs due to the current pandemic (no stay over service, for instance). But this hotel seemed to be at full capacity with a fraction of the usual staff trying to keep up - and not succeeding. This became painfully clear as things started going downhill quickly. As we walked into the hotel, my wife immediately commented that the place did not seem very clean. The large mat at the entry doorway was very soiled, as was the floor further inside - not good signs. While checking in, I asked about the possibility of a room upgrade, having been a Platinum member and current lifetime Gold member. The front desk representative promptly informed us that no upgrades remained since most folks who stay at the hotel are Platinum or higher and I was just at Gold status. I'm ok with no upgrade availability, but thanks for making my family and I feel undervalued with that comment... On to the room itself. The carpet was noticeably dusty and the room was very stuffy and seemed as if it had been turned over quickly. There were no tissues in the tissue box, which we found tossed under sink. Some toiletry items were missing and there was no sign of the small complimentary pack of cleaning wipes we've been accustumed to during this pandemic. There were a couple of hairs here and there and a few obvious stains on the bathroom door frame - again, strikingly below standards we've seen at other lower tier Marriott hotels, let alone at other JW Marriotts. We had asked for a roll away bed for our daughter - which we found left out in the hallway, and without any sheets. To housekeepings' credit, they were prompt in bringing sheets up once we called to ask for them. During our four night stay, we asked for towels only once. This turned out to be an unpleasant experience a couple days in. We noticed that room service staff was cleaning a nearby room. My wife went and asked if she could have five towels. The room service person promptly proceeded to roll her eyes, sigh loudly, and exclaim "5 towels!?!?!!! " - to which my wife felt obligated to say that four would do if that was ok. If anything, this certainly seemed indicative of an understaffed, overworked, and overwhelmed group of folks. In addition to hoping for a very comfortable stay, the main attractions for us coming into this hotel were the lazy river pool, overall facility amenities, and the grounds. The lazy river could definitely have been cleaner but all things considered (lack of sufficient staff and overcrowded), it was passable. The grounds were, understandably, not in the best of shape, having been damaged by the storm this past winter. We never ate at the restaurants given the limited food selection and disproportionately high pricing – in other words, adding up to an exceedingly poor value…. as was the entire facility experience overall, and our stay. We will not be back to this hotel.
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Date of stay: July 2021
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Response from Team Marriott, Guest Services / Front Office at JW Marriott San Antonio Hill Country Resort & Spa
Responded 1 week ago
Hello AsiaIndoTraveler, Thank you for sharing your feedback about your recent stay with us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Reed Randolph Resort Manager
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RAHTrip wrote a review 18 Jul
Dallas, Texas26 contributions7 helpful votes
We have stayed at the JW Marriott in San Antonio four or five times now. We recently had our worst experience, and unfortunately, we can no longer recommend the property. I suggest you get an Airbnb and go to Schlitterbahn or maybe try out the Hill Country Hyatt. As a Titanium Elite member and soon-to-be Lifetime Platinum Elite member is pains me to say this. The hotel is charging pre-pandemic prices for subpar mediocre service. The hotel needs to reduce its occupancy rate, set expectations with guests and charge lower rates. We didn't experience any "Unparalleled luxury," as their website claims. I've stayed at Courtyard Marriotts with better service. If you do stay at the property, be prepared for: - Long check-in times, we waited 30 minutes to check-in and 3 hours for our room. - No housekeeping service; it is DIY cleaning. The website says there is a "commitment to cleanliness," just not in your room. - Delays in getting fresh towels; we had to call back hours after our original request. - Slow valet service. We canceled, got a refund, and switched to the self-park after taking me 35 minutes to get my vehicle the first time we used it. - Long waits for food/beverage service at the pool; some staff suggested we order food ourselves at the RiverTop Grill for faster service. - A fitness center without fresh towels - Bars and restaurants not operating in in pre-pandemic hours - Frustrated staff (it isn't their fault management is overselling the property) - Watch out for the golf carts; on two different occasions, staff members almost ran into my children or me. If you are going to attend, I recommend the following: - Use the Bonvoy app to communicate with the hotel staff; this will make things so much easier. Thoughts and prayers if you have an issue that requires you to go to the front desk for assistance at a busy time. - Bring your kitchen-sized trash bags; the tiny trash cans in the rooms will fill up quickly. - Bring your own shampoo/conditioner/body wash - Bring a cooler with your food and eat from it as much as possible; this will significantly reduce how much you spend. - Bring snacks to the pool; this will also save money. The staff at the entrance to the pool said small amounts of food were acceptable. - Use UberEats (or preferred app) to have food delivered to the property and meet the drivers upfront before the valet area. Lots of families were getting pizzas and eating in the reception area. - If you do valet, don't try and pick up or drop off your car at a busy time (e.g., check-in/checkout). If you don't valet, be prepared for a long walk, but still faster than valet. - If you have a ton of luggage, get your luggage cart the night before, you won't be able to get one in the morning near checkout times. We did have positive experiences at the 18 Oaks restaurant, the Kids Club, the water park in general, and with the nightly s'mores. Bottom line, stay away, this property isn't worth the current $ rates or the category 6 points rate.
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Date of stay: July 2021
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Response from Team Marriott, Guest Services / Front Office at JW Marriott San Antonio Hill Country Resort & Spa
Responded 1 week ago
Hello RAHTrip, Thank you for being a valued Marriott Bonvoy Titanium Elite member and being a repeat guest at our property. We are truly sorry for any inconvenience you were caused as our guest and if we failed to leave you with a favorable impression of our hospitality. We take our guest’s feedback seriously and your comments have been shared with our team. We assure you we are working hard to improve, and we hope you will consider giving us another chance to show you the outstanding service that we typically provide. Reed Randolph Resort Manager
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PRICE RANGE
US$382 - US$1,137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott san antonio hill country hotel san antonio, jw marriott san antonio hill country resort and spa
LOCATION
United StatesTexasSan Antonio
NUMBER OF ROOMS
1002
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Frequently Asked Questions about JW Marriott San Antonio Hill Country Resort & Spa
Which popular attractions are close to JW Marriott San Antonio Hill Country Resort & Spa?
Nearby attractions include Natural Bridge Caverns (6.3 km), Natural Bridge Wildlife Ranch (7.2 km), and Bracken Bat Flight (7.9 km).
What are some of the property amenities at JW Marriott San Antonio Hill Country Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott San Antonio Hill Country Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott San Antonio Hill Country Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott San Antonio Hill Country Resort & Spa?
Yes, valet parking is available to guests.
What are some restaurants close to JW Marriott San Antonio Hill Country Resort & Spa?
Conveniently located restaurants include 18 Oaks, Cibolo Moon, and High Velocity.
Are there opportunities to exercise at JW Marriott San Antonio Hill Country Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at JW Marriott San Antonio Hill Country Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott San Antonio Hill Country Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does JW Marriott San Antonio Hill Country Resort & Spa have any great views?
Yes, guests often enjoy the park view available here.
Is JW Marriott San Antonio Hill Country Resort & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.