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I stayed in this hotel for 2 weeks with my family and it was an overall nice experience. However one of our luggage went missing when we were moving our stuff from room to car while checking out. When we realized and enquired with the...More
1 Thank Sharad C
Response from Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 19 August 2014
We apologize for the inconvenience you had during your stay. Your comments are taken seriously and we will address the issue with our staff. Thank you for staying at Candlewood Suites.
I was in town for a funeral and needed to stay the night. I called them at 9:00 pm and they were completely booked except for one room. It was the only place nearby that would give me a room at such late notice and...More
Thank Jill H
Response from Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 1 July 2014
Dear Jill H,
We would like to thank you for taking the time on writing a review about our property. We sure like to know how well our services are provided and that we have staff members going out of their way to satisfy a...More
This hotel has bed bugs. It smells terrible. And it looks like it is going to fall apart. The workout room is a joke. Sweat stains. Their "pantry" is also a joke. They are right next to a loud loud bar/club that blasts music and...More
2 Thank Lauren N
Response from IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 9 June 2014
Dear Lauren N,
Thank you for taking time to leave a review of our property. We certainly regret the overall dissatisfaction you had experienced during your stay.
Our hotel is very proud of its level of service, cleanliness and quality of its product and for...More
I stayed here for one night, cashed-in some rewards points instead of paying for the room.
Candlewood Suites are the "extended stay" branch of IHG, so no free breakfast. But, the place is very clean, the rooms are HUGE with full kitchens, and the "shop"...More
Thank Jeff S
Response from Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 24 May 2014
Jeff S, We certainly thank you for using your IHG Rewards points at our hotel. Here at Candlewood Suites we try to make the hotel as comfortable for our guests as possible. Thank you for the review. We hope to see you back soon.
This Candlewood Suites property is a basic extended stay property. It lacks many amenities that are standard on other hotels, namely there is no pool, no daily maid service, and no breakfast available. It's great however if you simply want to keep to yourself, not...More
1 Thank ajnuff
Response from IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 18 February 2014
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and cleanliness.
However, We’re sorry about the bathroom condition, business center equipment and the...More
US$100 - US$172 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Candlewood Suites San Antonio n - Stone Oak Area Hotel San Antonio
My Fiance' and I actually booked this hotel for our KIDFREE get away to San Antonio this weekend. These reviews have COMPLETELY scared me to death. Has anyone been there recently with any photo and can give me an Idea on what we are getting ourselves into.
Freaking Out HERE!!!
20 July 2016|
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Response from Candlewood S | Property representative |
Thank you for your question and appreciate your concerns. We are an upscale limited service extended stay hotel which also cater to the weekend travelers. We are ranked in the top half of hotel tripadvisor... More
Thank you for your question and appreciate your concerns. We are an upscale limited service extended stay hotel which also cater to the weekend travelers. We are ranked in the top half of hotel tripadvisor reviews within the city of San Antonio and rest assured, we are working very hard to ensure that your stay will be a safe, relaxing and memorable experience. I will personally ensure that you and your fiance' will have a wonderful weekend. We look forward to serving you with benchmark customer services.
Jeff Vienne - CHA
Candlewood Suites - Stone Oak
San Antonio, Texas 78259