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I would recommend this location to anyone staying in the San Antonio or Bulverde area. We have been treated wonderfully since the day we arrived. Ashley, Gina and Amy have made our extended stay feel like home. Best hotel I've stayed at ever!
The hotel is in a great location and not more than 10 mins from the San Antonio International Airport (SAT) and about 15 mins from downtown San Antonio. The facility was neat and all amenities were available as advertised. Hotel staff were very friendly and...More
I am currently in house at this hotel now as of 8-7-15 6:51pm. This is my first time actually being able to relax from the run around with the front desk. My first is actually an IHG conflict. When it comes to employees, I realize...More
3 Thank AshleeGipson
Response from IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 23 August 2015
Thank you for writing a review about your recent stay with us. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that...More
We were attending a conference in San Antonio for work and this hotel was close to the conference. This hotel is so plain vanilla that I didn't take a single photo. It was a bit surprising to find a queen bed. The bed was okay...More
Thank Jerry K
Response from IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 13 June 2015
Dear Jerry K,
Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest,...More
They have only one elevator for the hotel, it is slow, full and breaks down often. So unless you like to get your work out in by lugging suit cases up stairs don't stay here, You have been warned. If you stay here you can...More
Response from Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 29 April 2015
First of all I would like to apologize for the inconvenience you have experienced at our property. Our elevator was down in the early morning of your check out due to maintenance. We needed to ensure our elevator was safe before we were...More
Response from Candlewood S | Property representative |
Thank you for your question and appreciate your concerns. We are an upscale limited service extended stay hotel which also cater to the weekend travelers. We are ranked in the top half of hotel tripadvisor... More
Thank you for your question and appreciate your concerns. We are an upscale limited service extended stay hotel which also cater to the weekend travelers. We are ranked in the top half of hotel tripadvisor reviews within the city of San Antonio and rest assured, we are working very hard to ensure that your stay will be a safe, relaxing and memorable experience. I will personally ensure that you and your fiance' will have a wonderful weekend. We look forward to serving you with benchmark customer services.
Jeff Vienne - CHA
Candlewood Suites - Stone Oak
San Antonio, Texas 78259