Residence Inn San Antonio Six Flags at The RIM
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About
#132 of 397 hotels in San Antonio
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Pool / beach towels
Outdoor pool
Breakfast available
Breakfast buffet
Conference facilities
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English, Spanish
Location
69Somewhat walkable
Grade: 69 out of 100
29Restaurantswithin 1 km
4Attractionswithin 1 km
Contact
5707 Rim Pass Drive, San Antonio, TX 78257-9544
Getting there
Car HireSee all San Antonio car hire
183Reviews1Q+A35Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
- 92
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Paula A wrote a review Jan 2023
The brown guy Homer who works at front desk has a terrible attitude which l consider to be extremely rude. I was charged all the nights l stayed to my credit card even though I prepaid my stay through expedia in cash. Homer did not care at all and had such an awful defensive attitude towards it, he did not try to fix it and neither called someone who could (he took no responsibility for it and blamed expedia for the extra charge). It has been the worst staff attitude l’ve ever seen at a hotel. We requested 4/5 days housekeeping at the front desk, no one ever showed up. The last day we requested housekeeping, the staff only left towels and toilet paper even though they said they would clean the room. The room stayed dirty for our whole stay and we had to ask for towels every day. I do not recommend staying at this hotel. Terrible front desk and housekeeping service.…
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunny Finnell, General Manager at Residence Inn San Antonio Six Flags at The RIM
Responded 4 weeks ago
Dear paulaaZ5721ZY, Thank you for choosing us. Our goal is to exceed our guest’s expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to better serve you in the future. Sincerely, Christian Luginbyhl General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
New, clean hotel. Excellent complimentary dinner (bbq sandwiches, potato salad, etc.) that all tasted fresh and like homemade, not at all typical hotel food. Also complimentary beer, wine, and soda. Hot breakfast. Nice outdoor areas including pool. Very friendly and helpful staff.
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Concord Hospitality, General Manager at Residence Inn San Antonio Six Flags at The RIM
Responded 19 Apr 2022
Dear Travel67431193521, On behalf of the entire staff here at the Residence Inn San Antonio Six Flags at The RIM, thank you for your glowing review! We are so glad to hear that the cleanliness of your spacious room, as well as excellent service and amenities, helped make for a great overall experience. Please find a reason to come and stay with us again. Best, Reghann Purcell General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If they have a class on how to work the front desk, they should have Wesley teach it. As soon as we walked in, he made us feel like he was so happy to see us. He was cheerful and helpful throughout the process. A couple of things came up and he promptly took care of them. This property feels a lot newer and fresher than the ones we are used to in Houston. Fun games for the kids to play in the courtyard. Great restaurants right next door. Oh yeah. We'll be back.
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Date of stay: September 2022
Rooms
Cleanliness
Service
Room Tip: Higher floors, best view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Residence Inn San Antonio Six Flags at The RIM
Responded 30 Sep 2022
Dear Elvaandov, I can't thank you enough for taking the time to share your experience and for championing our hotel and our dedicated associates! It is wonderful to hear that Wesley left such a lasting impression on you through his kindness and warm hospitality; I look forward to sharing your compliments! On behalf of the entire team, thank you for being our guest and we look forward to your next visit. Best, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been a Marriott Rewards member for many years and exclusively look for Marriott properties when I am on travel. I’ve stayed at a number of Residence Inn hotels over the years and this hotel at the RIM is by far the worst Residence Inn I’ve ever stayed at in terms of cleanliness, functioning facilities, and available amenities. The room we occupied, had a floor so dirty that after walking barefoot in the room for just a few minutes left our feet completely black. Additionally, the hotel room’s toilet continued to run after flushing and even made it so when we did want to flush the toilet there was no water in the tank and therefore the toilet would not flush. The fan in the bathroom was not functional and I could tell that a previous guest had the same idea I did because the circuit breaker door was open and I could see that all of the switches were powered on and no circuits were tripped. I was quite disappointed to find that there was not a skillet in the room to cook on although there were a couple pots. I had to change my dining plans throughout my stay because I did not have the proper equipment in this Residence Inn to be able to cook food. On day eight I happened to mention to the front desk clerk about there not being a skillet and she was surprised and said that normally the room does have a skillet. Therefore it is apparent that the room was not inventoried before occupancy on what utensils and cookware was in the room. I also was not able to properly load the dishwasher and had to hand-wash dishes because the dishwasher was not secured to the countertop. The dishwasher is merely resting underneath the counter and when loaded with dishes the dishwasher tips over! I can’t help but wonder if either the floor is not level or there is something wrong with the dresser underneath the TV but the drawers kept sliding open every time I would close them. One of the things I’ve always enjoyed at Residence Inn was being able to play on the basketball court, however due to the ongoing outside painting and barricaded areas throughout my stay, the basketball court was closed. I also believe throughout my stay that the hotel staff “may” have been in violation of Texas Penal Code section 42.03 which in part, prohibits blocking a fire exit. The southern facing stairwell, was laden with red tape so people couldn’t freely enter and exit the building. The contracted painting company obstructed the exit, and when I courteously shared this with the front desk, she just smiled and said “we’ll take care of it” although nothing changed and the exit continued to remain blocked. I only shared this with them as a consideration so as to avoid any potential issues with a fire marshal. This stay of nine nights kind of felt like I was at a Motel 6 which is not the Marriott quality that I’ve been accustomed to over the years. Certainly I could have called the front desk and sought resolution for every issue throughout my stay, but I was not interested in maintenance being in my room nor having to relocate all my belongings to another room. I’m not giving up on Marriott, but in retrospect, $1,400 later, I would have chose somewhere else to stay.…
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Date of stay: May 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Residence Inn San Antonio Six Flags at The RIM
Responded 26 May 2022
Dear T8993MMrobertk, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some detailed feedback to work with and learn from. The experience of our guests is of the utmost importance to us and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Reghann Purcell General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location for La Canterra and the Rim shopping/dining area. There was a decent patio and the staff was friendly. Breakfast was the standard free breakfast so nothing good or bad there. The hotel is dog friendly and I've never seen so many dogs in a hotel. They were well behaved and didn't cause any problems.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Concord Hospitality, General Manager at Residence Inn San Antonio Six Flags at The RIM
Responded 25 Apr 2022
Dear Guest, It is wonderful to hear that you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel and please come see us again in the future. Best, Reghann Purcell General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was very helpful, pleasant..the room was very clean It had a full size refrigerator, microwave and small kitchen..we had a very nice FREE Breakfast. Over all a very nice experience. If you are in the area...this is a perfect place.. shopping..dining everywhere..try it ..you will be very happy.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Concord Hospitality, General Manager at Residence Inn San Antonio Six Flags at The RIM
Responded 16 Feb 2022
Dear amastronardi, Making guests happy makes our staff happy! It is wonderful to hear that you had a great experience and enjoyed every aspect of your stay at our Residence Inn. Thank you for sharing this kind review and please come back to see us anytime we can be of service. Best, Reghann Purcell General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was there for two days. Last night there my truck was stolen. Staff didn’t care much about getting video footage to police. Have to keep calling back. Unless you want your vehicle stolen. Don’t stay here.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Concord Hospitality, General Manager at Residence Inn San Antonio Six Flags at The RIM
Responded 28 Dec 2020
Dear Mmcole11, I'm very sorry your stay was not enjoyable. We appreciate your time in sharing a review and have been in ongoing contact with you regarding your experience. Sincerely, Reghann Purcell General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a very happy family after a very good stay at this hotel. The room was spacious and well equipped. Check in was easy although they don’t support the mobile key. The room was clean, well equipped, and properly stocked save for having to go downstairs for the couch bed sheets. A couple of very happy surprises - hot breakfast and fitness options. Yes, I said hot breakfast during COVID. They had individually wrapped hot items as well as individually set up cereal, sealed milk cups, fruit cups, and so on. It was so nice to see a real breakfast at a hotel again. On fitness they have a typical fitness room but they also offer access to Lifetime fitness that’s about a mile away. The location is wonderful - very close to many stores and restaurants and of course its right across from Six Flags Fiesta Texas with a view of the weekend fireworks they do. Yes there is plexi at the check in desk and we’re wearing masks but it almost felt like a vacation.…
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Concord Hospitality, General Manager at Residence Inn San Antonio Six Flags at The RIM
Responded 19 Aug 2020
Dear pdmaddock, Thank you for sharing your review and recommendation. We’re pleased to hear our clean hotel, spacious rooms, and ample amenities made for an enjoyable stay. We appreciated having your family as our guests, and we hope you’ll visit us again soon. Best, Reghann Purcell General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Positive: the room had a great view of the fireworks from six flags. And the lady who was at the front desk when I walked in to get a room was very nice! (I wish I could remember her name) she is why I gave 2 stars instead of 1! NEGATIVE: I work for a hotel so I get it, things happen. However there was blood on one of our pillows in the room.. GROSS. My husband went down to the desk to show the lady and ask for a new pillow... she said “that’s weird” and just brought him a different one.. no apology, nothing... very disappointed to be treated like someone’s blood on the pillow my 2 year old was using is no big deal. Will stay elsewhere next time.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Concord Hospitality, General Manager at Residence Inn San Antonio Six Flags at The RIM
Responded 10 Aug 2020
Dear Amy_Cashman, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We appreciate your feedback and hope that your family will reconsider a return visit. We'd love the opportunity to leave you with a more favorable impression. Thank you for staying with us. Sincerely, Reghann Purcell General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I decided to select the option for free breakfast paying an additional $20 and what a surprise in the morning that the breakfast was a small cup of juice, limited selection of bread and cereal. I totally understand the COVID19 situation however they need to clarify that, I would rather spend that money in one of the amazing restaurants within the area. The AC is noisy so it is hard to sleep and be able to watch TV. There is coffee but not water, they sell a small bottle for $2. The coffee they served in the reception was not good. I payed more for two nights at this hotel than a trip I reserved to Cancun for 3 nights including the plane tickets. Really disappointed.
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Date of stay: July 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunny Finnell, General Manager at Residence Inn San Antonio Six Flags at The RIM
Responded 26 Jul 2020
Dear Carolina U, I’m sorry that you did not find us to be a good value and that our amenities were not to your liking. Guest satisfaction is our highest priority and I regret that we left you disappointed. We will continue to adjust our amenities in accordance with current pandemic safety recommendations. Your feedback is welcomed as it encourages improved communications with our guests. Thank you for taking the time to share your review with us. Sincerely, Reghann Purcell General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$139 - US$222 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn san antonio six flags at the rim hotel san antonio, residence inn san antonio 6 flags at the rim
FORMERLY KNOWN AS
Residence Inn San Antonio Six Flags® at The RIM
LOCATION
United StatesTexasSan AntonioNorthwest Side
NUMBER OF ROOMS
131
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Claim Your ListingRESIDENCE INN SAN ANTONIO SIX FLAGS AT THE RIM - UPDATED 2023 Reviews
Frequently Asked Questions about Residence Inn San Antonio Six Flags at The RIM
Which popular attractions are close to Residence Inn San Antonio Six Flags at The RIM?
Nearby attractions include iFLY Indoor Skydiving - San Antonio (1.2 km), Six Flags Fiesta Texas (0.7 km), and Santikos Palladium IMAX (0.6 km).
What are some of the property amenities at Residence Inn San Antonio Six Flags at The RIM?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Residence Inn San Antonio Six Flags at The RIM?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn San Antonio Six Flags at The RIM?
Guests can enjoy free breakfast during their stay.
Is parking available at Residence Inn San Antonio Six Flags at The RIM?
Yes, free parking is available to guests.
What are some restaurants close to Residence Inn San Antonio Six Flags at The RIM?
Conveniently located restaurants include Maggiano's Little Italy, Mash'D, and Piatti Ristorante & Bar.
Are there opportunities to exercise at Residence Inn San Antonio Six Flags at The RIM?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Residence Inn San Antonio Six Flags at The RIM?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn San Antonio Six Flags at The RIM?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn San Antonio Six Flags at The RIM offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Residence Inn San Antonio Six Flags at The RIM?
The staff speaks multiple languages, including English and Spanish.