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Hyatt Place San Antonio/Riverwalk

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Hyatt Place San Antonio\/Riverwalk
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989 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

My bathroom flooded every time we used the shower. Literally I was on my hands and knees cleaning water twice a day... The floor was angled down?!?!?! Really kind of soured my experience. I basically paid $200 a night to clean someone else's bathroom.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Terry E
Pittsburgh, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Hotel was in close walking distance to Riverwalk, Alamo and King William area. Also easily accessible to the many resaturants and shops in downtown San Anonio .Compliementary hot/cold breakfast is a bonus.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Gail B
About Hotel's Favourite Review
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for the positive feedback, we do appreciate the comments.

Brookfield, Wisconsin, United States
Reviewed 2 days ago NEWvia mobile

I wanted a hotel on the riverwalk but didn't want to pay the high prices of the ones in the main part of the riverwalk. Finally settled on Hyatt place. You can walk along the river to the center riverwalk where all the bars restaurant tour boats and stores are and it only takes about 10 minutes. Hotel room was...

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Helpful?
Thank SJHarding12
Reviewed 2 days ago NEWvia mobile

This hotel is located on the Riverwalk Extension, which is connected to the main Riverwalk that San Antonio is known for. The walk to the heart of the Riverwalk is about 5 minutes, if you take the sidewalk on St. Mary's Street. We were not displeased with the location. We were displeased with the bed, which was a pillow-top style...

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Helpful?
Thank teacherextraordinare
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to post the review. We apologize for the elevator situation, we working with our elevator company to get this corrected ASAP. We are glad you were pleased with the staff interaction.

Little Rock, Arkansas
Reviewed 2 days ago NEW

The staff was amazing! Very friendly, helpful and had great personalities. The hotel was fine but old. It had obviously been renovated which was good. It was further away from the Riverwalk than I had hoped and I wasn't comfortable walking the distance with a young family....though we did but not at dark.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 791allisonf
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to post the review. Your comments concerning the staff are greatly appreciated.

PALM CITY
Reviewed 2 days ago NEW

We had a fabulous time here. Very nice hotel. Room was perfect. Loved having the sitting area. The balcony looking over the river was so nice and serene. Loved having coffee there in the morning The breakfast was really good. It was nice to have something different every day. The staff was ver y nice and greeted us every time...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank FAMILYFUN444
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to post the review. We are glad you enjoyed the stay and hope you will visit us again.

Tampa, Florida
Reviewed 6 days ago NEW

Great location. A ten minute walk from the riverwalk. The staff were professional and courteous. The view from the room was beautiful. Beds were super comfortable. Only complaint, as much as the rates are a night... no DVD players in the room.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank lisa_nixon9800
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to post the review. We appreciate the comments. I do not there are many if any hotels that have DVD players in the rooms.

Hutto, Texas
Reviewed 1 week ago

The hotel staff were very friendly and helpful. Food was of poor quality, the hotel entrance smelt of urine, the carpets could use cleaning. I feel I wasted my points for a 2 night stay and didn't save much money using the points, for this I am very dissatisfied.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank phyllish25
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to post a review. We apologize your stay was not up to expectations. Your comments will be shared with the staff.

Baltimore, Maryland
Reviewed 1 week ago via mobile

I recently stayed the Hyatt Place -San Antonio. This was my third stay at a Hyatt Place and first in the SA area. The rooms are the standard Hyatt Place style which is a reason I choose this brand. The facility met my expectations. The bed was comfortable and the living/work area allowed me to effectively get work done. Though...

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Helpful?
Thank cnotyepb
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to post the review. Your comments are greatly appreciated. We hope to see you again.

Round Rock, Texas
Reviewed 1 week ago via mobile

The hotel is clean and there isn't much noise on this part of the river walk. The walk is beautiful to get to the restaurant and bar areas. Our room was clean and big enough for 4 adults. The breakfast buffet was fresh and free.

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Helpful?
Thank sherri g
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to post the review. Your comments will be shared with staff. We hope to see you again.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Parking fee $15.00 per night ... more   less 

Additional Information about Hyatt Place San Antonio/Riverwalk

Address: 601 South St. Mary's Street, San Antonio, TX 78205-3432 (Formerly "AmeriSuites San Antonio Riverwalk")
Region: United States > Texas > San Antonio > East Side
Price Range: €134 - €284 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place San Antonio/Riverwalk 3*
Number of rooms: 131
Reservation Options:
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Also Known As:
Hyatt Place San Antonio/Riverwalk Hotel San Antonio
Amerisuites San Antonio
Amerisuites Riverwalk San Antonio
Hotel Style:
#54 Family Hotel in San Antonio
#68 Romantic Hotel in San Antonio
#76 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place San Antonio/Riverwalk staff and other travellers.
23 questions
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Las Vegas, Nevada
2 months ago
Guadalajara, Mexico
over a year ago

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Questions? Get answers from Hyatt Place San Antonio/Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 1037 is not good...phone doesn't work and TV is weird spot.”
 of 5 bubbles David45645, 18 Mar 2017 | Read review
“Do the River Walk!”
 of 5 bubbles AmyK2716, 16 Feb 2017 | Read review
“Ask for a room with a balcony.”
 of 5 bubbles magikalerikal, 15 Feb 2017 | Read review
“I liked the riverside due to the view but the property is quiet”
 of 5 bubbles srlawren11, 8 Feb 2017 | Read review
“River view rooms are best, the other side offers a view of a parking garage.”
 of 5 bubbles 873MikeB873, 1 Feb 2017 | Read review
5 of 5