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I like the room comfort and cleanliness. It is very comfortable. The staff is nice and helpful. The room passed my black light test.
I didn't like the $50 hold on my debit card. I've never been charged a hold at this hotel. Other hotels...More
Greeted immediately on entering lobby. Friendly staff. Perfect room - very clean, in perfect order. Very quiet room. Went to front desk for help in finding directions. Friendly and professional staff worked to show me easiest way to get to where I was going. Good,...More
Since I’ve been here since November 2017, I noticed a Wi-Fi outage that lasted throughout the Thanksgiving holiday. I was patient and understanding however now it appears the same thing is happening the Internet during the Christmas holiday now. Of course, I am hope I...More
Thank Cassandra B
Response from IHGService, Guest Relations Manager at Candlewood Suites - San Antonio NW Medical CenterResponded 5 January 2018
Hello Cassandra B,
Thank you for your recent stay with us and reviewing our property. I am very sorry for the inconvenience you have experienced due to our WiFi outage. Your review will be used to consider improvements needed and we hope that you can...More
You have a furnished kitchen!
Recliner, great work area.
And if that isn't enough, you have pool, exercise room, laundry room and a mini store with the honor system.
And if that or eating out isn't working just stop at grocery...More
We chose this hotel because at the time, this was the only suite that had 2 different bedrooms AND a living area, & a full kitchen (stove, microwave, full fridge, dishwasher). The particular suite we had was also unique due to it having a washer/dryer...More
Response from IHGService, Guest Relations Manager at Candlewood Suites - San Antonio NW Medical CenterResponded 28 July 2017
Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our suites. On the other hand, we would like to apologize for the level of service you received from our...More