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Extended Stay America - San Antonio - Airport

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Room & Suite (32)
Dining (1)
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Overview
  • Excellent27%
  • Very good14%
  • Average12%
  • Poor15%
  • Terrible32%
Travellers talk about
“grab n go”(2 reviews)
“quiet area”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Multilingual Staff
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (127)
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All reviewsgrab n goquiet areaconvenient locationfront desk staffmaintenancedrawerssa
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41 - 45 of 125 reviews
Reviewed 9 May 2016

The room was very nice clean and up to date. Everything works well the maintenance was always done on time if needed. The grounds was kept up nice and neat. Steve dose a awesome job. Management is the best, always polite.More

Thank Michael J
Response from Manager_11525, General Manager at Extended Stay America - San Antonio - AirportResponded 31 May 2016

I appreciate you taking the time to write such a wonderful review about our staff and hotel. I am proud of our team for providing excellent service and a comfortable stay! I will share your great feedback with our staff and will be sure to...More

Reviewed 1 May 2016 via mobile

This extended stay received two stars rather than one because the bed had fresh linens. The counters may have been wiped down, but the bath room and refrigerator had not been cleaned. Ants in the kitchen. There was a ring inside the toilet, so it...More

Thank CoriLyons131
Response from Manager_11525, General Manager at Extended Stay America - San Antonio - AirportResponded 9 May 2016

The feedback provided in your review is much appreciated. I am so disappointed to read about the room conditions you experienced. Please accept my apology. As this hotel’s manager, I can assure you that I have retrained our housekeeping staff and will make sure we...More

Reviewed 17 April 2016

Checked in and found the room to be unclean. The door to the bathroom is covered in black grimy finger prints. The linens smell; the whole place needs to be stripped to the studs and bleached. I tried to report the information to the front...More

Thank BGF1970
Response from Manager_11525, General Manager at Extended Stay America - San Antonio - AirportResponded 4 May 2016

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear about the room conditions and service issues you experienced. Please accept my apology. To prevent this from happening again, I will make sure we...More

Reviewed 15 April 2016

I am an insurance adjuster and was given 1 day notice to get to San Antonio from Dallas. My wife booked this for me and when I got here I noticed it is all out door access and that's a no go for my wife....More

Thank fedzman
Response from Manager_11525, General Manager at Extended Stay America - San Antonio - AirportResponded 26 April 2016

Thank you for taking the time to write a review of your stay. I’m thrilled that we were able to provide you with exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming...More

Reviewed 26 March 2016

We usually stay an average of 50-80 hotels a year, so I am aware of the many problems people are faced with. Sadly the cheaper chains are more likely to experience situations. We stayed in this hotel 4 nights because of the 3 min convenience...More

Thank J5649CFmichaelt
Response from Manager_11525, General Manager at Extended Stay America - San Antonio - AirportResponded 13 April 2016

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments about our front desk staff; however, please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Multilingual Staff
Room amenities
Microwave
Details
Price range
US$67 - US$114 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$67 - US$114 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (44)
Room & Suite (32)
Dining (1)
Questions & Answers
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Room Tips
"Building 1, north side is extremely quiet, in my opinion"
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"all rooms are quiet"
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"If you have a lot of luggage, please choose a room in the first floor. Doesn't have elevators"
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"Book somewhere else."
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