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Holiday Inn Express Hotel & Suites San Antonio

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68 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites San Antonio
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Showing 55: English reviews
Reviewed 10 July 2016 via mobile

Clean Hotel but I would ask for a quite room if HWY traffic bothers you . Also I asked for a couple of extra towels but they were out and brought me s bunch of hand towels . I am not sure if room is worth 156 dollars . Best thing going for them is cleanliness. Breakfast is good.

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Helpful?
Thank Jdabis9290
Milan, Italy
Reviewed 6 June 2016

Loved the location, not the nicest neighborhood but had everything around it, wall mart chase bank dominos bofa Mexican food liquor store and 3 gas stations plus a Starbucks all walking distance, less than a mile. My 2 bed suite has 2 32 in tvs so I had soccer in one and transformers on the other, a fridge that fit...

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Thank Crossonero9
Reviewed 2 June 2016

The first night of my relocation was spent at this hotel. The Night Desk Manager Eric and his Security Officer Rudy went above and beyond in helping me feel safe at the location. The Hotel Manager Sandra Gonzales impressed me with her conscientiousness, top-flight team and can-do attitude. I stayed in the hotel more than once due to the courtesy...

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Thank cgday
New Jersey
Reviewed 2 May 2016 via mobile

Would have been a 5 rating but they kept spraying a deodorant in the rooms and hallways and to my wife it was nauseating. We left notes for the room attendants but it kept getting in. Had a few issues to start but they were right on it. Breakfast was very good and the rooms clean as a whistle. They...

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Thank Mike K
Morrisville, North Carolina
Reviewed 30 April 2016

I'm a platinum member with IHG but mostly for stays done outside of the US. In the US I generally stay at Marriott properties so this was a rare chance to get a night in an IHG property domestically. I was surprised, in a good way with the room and property. The check in experience went flawlessly, my room was...

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Thank Brian L
Reviewed 16 March 2016 via mobile

For the best bang for the buck this is probably one of the best. Though very busy due to spring break they catered to our every need. The breakfast was good as it gets and the staff of housekeepers and maintenance as well as desk clerks were tops. The king size bed was icing on the cake.....KUDOS. .

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Thank Carl G
Reviewed 15 March 2016 via mobile

Very clean, updated hotel. Free breakfast was great as is expected at the HI expresses I've been to. Hotel staff was friendly and kind but understaffed. My dislikes: was not able to get me a roll out bed even though I asked and reminded them two days in a row. I think thy had good intentions but didn't have the...

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Helpful?
Thank Apelila2012
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Dear Apelila2012, Thank you for taking the time to leave us with your feedback. I am pleased to know that we were able to meet your expectations when it comes to providing a friendly service. On the other hand, allow me to apologize if you may have experienced any inconvenience with some of our room amenities. Rest assured that it...

Canadian, Texas
Reviewed 15 March 2016

First we were put in a smoking room. For non-smokers, this is a pretty big deal. They didn't have any other rooms available so we were stuck with it. There was a hole the size of my palm in the carpet. The front desk guy didn't give us the wifi password and when we tried to call down, the phone...

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Helpful?
Thank Mare6776
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Dear Mare6776, Thank you for taking the time to tell us about your experience at our hotel. We value each feedback as this will allow us to identify areas that may benefit from additional attention. I am sorry for the service letdown from our hotel staff. I also apologize for the disappointments you had with your room accommodations and regret...

Waco
Reviewed 28 February 2016

I stay at a lot of Holiday Inn Expresses for consistency sake. This property was well kept, rooms clean. Wi-Fi was fine. Front desk help was friendly and recommended a good Mexican Food Restuarant - La Fogata. Beds were comfortable and things fairly quiet. Here is what was less than acceptable for this property... Lotion only in bathroom, no bar...

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Helpful?
Thank Robert H
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio, responded to this review

Dear Robert H, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the internet service, staff and the bed. However, we’re sorry we fell below your expectation regarding the bathroom amenities. We will address this concern. We take all reviews positive and...

Reviewed 23 February 2016 via mobile

A great stay! Wonderful king suite for a great price. When I checked I asked for 2 extra pillows because of my back, and when we got our bags in the room we weren't in there 5 min and there was a knock at the door with Pillows! Fastest request I've ever had filled at any hotel. Will definitely stay...

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Helpful?
Thank Penny M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express San Antonio Medical Center/Crossroads, the cultural gateway to the Southwest and a popular tourist destination. The Holiday Inn Express & Suites is conveniently located only 5.5 miles west of the Alamo and the River Walk in downtown San Antonio and 3 miles east of the South Texas Medical Center. The premier location of San Antonio s newest hotel is perfectly accessible to all area attractions and businesses: TexSan Heart Hospital, CTRC-Cancer Therapy & Research Center, Christas Santa Rosa Health Care, UT Health Center, Verizon, Toyota, Bank of America, and Wachovia are just a few of the companies that call San Antonio home. The city has a strong military presence as well it is home to Fort Sam Houston, Lackland Air Force Base, Randolph Air Force Base, and Brooks City-Base. The hotel is centrally located in San Antonio just minutes from Six Flags Fiesta Texas, SeaWorld San Antonio, Splashtown Water Park, the Historic Missions, Breckenridge Park, the Alamodome, AT&T Center where the successful San Antonio Spurs play basketball, and the Marion Koogler McNay Art Museum. Guests of the Holiday Inn Express & Suites San Antonio stay connected with our complimentary high-speed wired & wireless Internet access throughout the hotel, relax in our outdoor pool and spa, or work out in our well-equipped fitness center. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites San Antonio

Address: 102 Spencer Lane, San Antonio, TX 78201
Region: United States > Texas > San Antonio
Price Range: €96 - €184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites San Antonio 2.5*
Number of rooms: 80
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Also Known As:
Holiday Inn Express Hotel And Suites San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites San Antonio staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites San Antonio staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't leave anything in your car overnight.”
 of 5 bubbles 49andholding, 4 Jan 2017 | Read review
“If you have lots of luggage - ask for Room 211. Rooms on the 4th floor are quieter.”
 of 5 bubbles cgday, 2 Jun 2016 | Read review
“backside of the hotel is quieter as it is away from the highway”
 of 5 bubbles Zukracer, 29 Apr 2016 | Read review
“Rooms in the back of the hotel will give you a lovely view of an old neighborhood that have their backyards full of cars and trash”
  • Damp bed in our first room (out of 3 rooms during our 1-night stay).  Our third room had this pr
  • Mold on the dust ruffle in the third room we were moved to during our 1-night stay
  • Mold on the headboard in the third room we were moved to during our 1-night stay
  • Bugs on the window sill in the first room (1st out of 3 rooms we stayed in during our 1-night st
 of 5 bubbles TxMommyof2, 18 Jul 2015 | Read review
“We were on the third floor. Quiet rooms, no noise. Stairs and elevator are close.”
 of 5 bubbles ShannonK622, 18 Feb 2015 | Read review
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