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Holiday Inn Express Hotel & Suites San Antonio

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Traveller (26)
Room & Suite (23)
Dining (2)

About

Location
Cleanliness
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Value
Welcome to the Holiday Inn Express San Antonio Medical Center/Crossroads, the cultural gateway to the Southwest and a popular tourist destination. The Holiday Inn Express & Suites is conveniently located only 5.5 miles west of the Alamo and the River Walk in downtown San Antonio and 3 miles east of the South Texas Medical Center. The premier location of San Antonio s newest hotel is perfectly accessible to all area attractions and businesses: TexSan Heart Hospital, CTRC-Cancer Therapy & Research Center, Christas Santa Rosa Health Care, UT Health Center, Verizon, Toyota, Bank of America, and Wachovia are just a few of the companies that call San Antonio home. The city has a strong military presence as well it is home to Fort Sam Houston, Lackland Air Force Base, Randolph Air Force Base, and Brooks City-Base. The hotel is centrally located in San Antonio just minutes from Six Flags Fiesta Texas, SeaWorld San Antonio, Splashtown Water Park, the Historic Missions, Breckenridge Park, the Alamodome, AT&T Center where the successful San Antonio Spurs play basketball, and the Marion Koogler McNay Art Museum. Guests of the Holiday Inn Express & Suites San Antonio stay connected with our complimentary high-speed wired & wireless Internet access throughout the hotel, relax in our outdoor pool and spa, or work out in our well-equipped fitness center.
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Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Family
Quiet
HOTEL CLASS
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Location

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83Reviews
43Photos
2Q+A
14Room tips
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Popular mentions
Was upgraded to a suite. Odd shape, as the bed is in the room right when you walk in and the living area is in a small area at the back of the area. The bathroom needs an upgrade, the closet door did not close. The a.c. unit went continuously, but never really putting out any
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Response from DavidT9709, General Manager at Holiday Inn Express Hotel & Suites San Antonio
Responded 31 Dec 2018
Hello Marynlee, I thank you for your review of our property. It is very nice to hear that you were upgraded to a suite. I am, however, very sorry to hear that your closet door did not close. As well, you mentioned that the air conditioner never really put out cold air. I sincerely apologize to you on behalf of myself as well as our entire team. I do, however, thank you for bringing your concerns to our attention so that corrective measures can be taken care of ASAP. It is very nice to hear that our guest service team was great! I thank you for your comments. I will make sure to share with our entire team. I thank you for being our guest. Have a wonderful day! /sr
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+2
Fair hotel. I booked a king suite, but room was cancelled by hotel and had to be reinstated. No recognition of elite status at check-in. Staff was pleasant, room itself needed some updating. Lots of cracked walls you’ll see based on the pics attached. No shuttle service from
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Response from DavidT9709, General Manager at Holiday Inn Express Hotel & Suites San Antonio
Responded 14 Dec 2018
Good Afternoon Cab737, I thank you for your review of our property. I am very sorry to hear that you were not recognized as an IHG Rewards Member upon check in. I am very sorry to hear of the issues with your room. I do, however, thank you for bringing your concerns to our attention that way corrective measures can be taken care of ASAP. I thank you for being an IHG Rewards Member. I thank you for being loyal to our brand. I thank you for being our guest. Have a wonderful day! /sr
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After completing a one night stay at the hotel, we left to arrive home hours away and realizing that we forgot a brand name cologne, insignificant i may say ($80 value). Having family just a couple of miles from the hotel, I thought of having them pick up the men's cologne. I
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Response from DavidT9709, General Manager at Holiday Inn Express Hotel & Suites San Antonio
Responded 12 Oct 2018
Good Afternoon Victor V, I am very sorry to hear of your recent experience at our property. I sincerely apologize to you on behalf of myself as well as our entire team. /sr
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Clean Rooms although there was certain smell of mold, breakfast was good, personnel at front desk was very friendly. The hotel offers a Pool, Free WiFi, and its very well located. Will recommend it for a short stay, 2 or 3 days.
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Response from DavidT9709, General Manager at Holiday Inn Express Hotel & Suites San Antonio
Responded 3 Oct 2018
Good Morning Julian, I thank you for your review of our property. I am very pleased to know that your room was clean, breakfast was good and our guest service representatives were very friendly to you. I thank you for sharing your experience with us. I thank you for being our guest. We look forward to seeing you in the future. /sr
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We stayed in this hotel several weeks ago and had a room that smelled of mold, so much so that I had an allergy attack. This mold is generated by poor maintenance of the AC unit in the room. We decided to try again two nights ago as the hotel is very close to where we needed
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio
Responded 23 Sep 2018
Hello Happiness782410! We wanted to complete your happiness but we missed. Sorry about the cleanliness issue in your rooms and the way it was handled by one of our Managers on Duty. This is certainly not how we want you to remember us. I shared this to our General Manager and Housekeeping Supervisor for immediate action. I also sent you a private message to talk about it more, and I look forward to hearing back from you. Thanks for both of the chances you gave us to accommodate you in San Antonio. We hope to win back your heart, and try us again. Safe travels, Gian M Case Manager IHGService
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Room 410 View #1
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Hi, to answer your question, I believe it took us about 10 minutes with light traffic to get from our hotel to Six Flags. We were there during the week but didn't travel during rush hour. I hope that answers your question.
1 vote
"even # rooms look out over the parking lot and some not well kept houses. odd # rooms look out over the interstate. rooms are quiet."
"Safe environment."
"Don't leave anything in your car overnight."
"If you have lots of luggage - ask for Room 211. Rooms on the 4th floor are quieter."
"backside of the hotel is quieter as it is away from the highway"
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PRICE RANGE
US$77 - US$160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites san antonio
LOCATION
United StatesTexasSan Antonio
NUMBER OF ROOMS
80
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