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07/05/2017 08/05/2017
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    Extended Stay America - San Antonio - Colonnade

    4331 Spectrum One, San Antonio, TX 78230-3120
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    US$88*View Deal
    US$89*View Deal
    Traveller (19)
    Room & Suite (17)
    Dining (1)
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    Overview

    • Excellent33%
    • Very good18%
    • Average15%
    • Poor12%
    • Terrible19%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Fitness centre
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - San Antonio - Colonnade
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    Rooms
    May 7 May 8
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Reviewed 22 December 2016

    The room was not clean at all. Floors and tables were very dirty. Had not been clean at all. There was actually a pair of jeans left in the closet from a previous guest and socks left behind also. This hotel is horrible and DIRTY!!!!!...More

    Helpful?
    Response from Manager_11525, Manager at Extended Stay America - San Antonio - Colonnade

    Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies for the room was not clean at all. I also apologize that our grab-and-go breakfast that only contains coffee, packaged muffins and granola bars was not described to...More

    Reviewed 17 August 2016 via mobile

    This place is horrible, the so called breakfast is nothing less than sawdust and plywood. Coffee is always empty and have to repetitively ask to make more. The room does not come with no dishes, its dark our lights don't work we asked for maintenance...More

    Helpful?
    Response from Manager_11525, Manager at Extended Stay America - San Antonio - Colonnade

    I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the grab-and-go breakfast, the coffee is always empty, the rooms not having dishes in them, and out maintenance man not available and your issue...More

    Reviewed 9 August 2016 via mobile

    This hotel is not very clean, I think because it come with kitchen, the room kind of smell , I also saw ants in the bathroom ,hair on the pillow and the bed , carpet is dirty , there are not breakfast . So disappointed...More

    Helpful?
    Response from Manager_11525, Manager at Extended Stay America - San Antonio - Colonnade

    The staff and I read your comments about your stay with us. The cleanliness and odor issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am deep cleaning the room shampooing the carpet and...More

    Reviewed 4 August 2016

    The hotel was affordable prices. The hotel has an exercise room and an outdoor swimming pool. The room is fairly room for 5 people. There was a kitchenette which was nice to have to store snacks and foods. We didn't have much time to cook...More

    Helpful?
    Response from Manager_11525, Manager at Extended Stay America - San Antonio - Colonnade

    Thank you for your recent review of your stay. I am sorry to hear that the a/c didn't cool the entire room. In response to your feedback, I am replacing the a/c unit. Thank you very much for providing us with your feedback. If you...More

    Reviewed 28 July 2016

    I spent 4 days and 3 nights while my child was at college orientation. I was very satisfied with my stay. The front staff was great (Ronnie and Dennis). They were very friendly and helpful.The room was extremely huge. It looks exactly like the pictures...More

    Helpful?1  
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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Laundry Service
    • Dry Cleaning
    • Business Centre with Internet Access
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$88 - US$129 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    Photos
    Traveller (19)
    Room & Suite (17)
    Dining (1)
    Pool & Beach (1)
    Nearby
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    Questions & Answers
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    Room Tips
    "If you get a room that is at the end of the hallway, its faster to walk the stairs than to wait for the..."
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    "The top floor was pretty quiet as there isn't anyone above you walking around but you can still hear..."
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    "Stay here if you are broke and there is no other place available."
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    "We had rooms on third floor and first and all were great"
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