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Fairfield Inn & Suites San Antonio Airport/North Star Mall

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#143 of 353 Hotels in San Antonio
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Fairfield Inn & Suites San Antonio Airport\/North Star Mall
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203 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites San Antonio Airport/North Star Mall
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Showing 195: English reviews
Reviewed 27 March 2015

This was by far the worst hotel I've stayed in recently! I'm on the road constantly, and I incorrectly assumed that because it was a Marriott property it would be nicer. The 5th floor smelled awful, I can only assume stale smoke. The noise level was high and you can hear everything going on in the rooms around you. Run...

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Helpful?
Thank Lindsey C
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Dear Lindsey C, Thank you for your review of the Fairfield Inn & Suites San Antonio Airport/North Star Mall property. I am very sorry to hear that you were not pleased during your stay with us. We do assure you that we are working hard to maintain our current facilities until we undergo our complete renovation in just a few...

Lansing Michigan
Reviewed 16 March 2015

The Room My room was on the third floor. I rented a non smoking King room for two nights. The size of the room was cozy. Most of the furniture in the room was clean however, the aging and wear is showing (not beginning to show but showing.) It was really noticeable when you look at the carpet. A more...

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Helpful?
Thank SunnyWatson
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Dear Sunny, Thank you for your response, as we appreciate hearing from all of our valued guests. First off, I would like to sincerely apologize for the lack of cleanliness in your guest room, the bathroom, and issues with service at the front desk. As you know, this is not acceptable for a Marriott property and these issues will be...

Fairhope, Alabama, United States
Reviewed 14 March 2015

A good breakfast with a very friendly morning host is about all favorable I can say about this property. The WiFi didn't work for most of my stay. The airport shuttle doesn't run on the weekends (undisclosed in making weekend reservations). There was no shampoo in the room either day but a fresh bottle of conditioner each day?? The elevator...

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Helpful?
Thank Will B
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Good Evening, Thank you very much for your review regarding your most recent stay at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, we greatly appreciate your feedback. I am very sorry for the inconveniences you experienced during your stay. These items are not acceptable and will be discussed with our Housekeeping and maintenance staff to avoid these...

Reviewed 13 March 2015

Our room was filthy. Toe nail clippings on floor... Bed skirt was absolutely gross. I don't think it's ever been washed. We changed rooms and the 2nd was just as dirty. I can't get out of here fast enough.

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Helpful?
Thank Katyfarr
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Dear Katyfarr, I sincerely apologize for the lack of cleanliness in your guest room. This is not acceptable and this issue will be handled with the housekeeping team immediately. Thank you for your response, as we appreciate hearing from all of our valued guests. Sincerely, Brandon A. Dual Operations Manager

Memphis, Tennessee
Reviewed 9 March 2015 via mobile

Room was ok. Front desk was fine too. The whole place is depressing and desperately needs updating. Not easy to find-tucked in behind Courtyard. Limo was fine to airport Didn't have breakfast as we left very early. Am surprised marriott would let property get this dated

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Helpful?
Thank MemphisSole
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Good Morning, Thank you very much for your review regarding your most recent stay at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, we greatly appreciate your feedback. I am very sorry for any inconveniences you experienced during your stay. I would like to mention that we will be receiving a full-renovation this year, so we are doing...

Denver, Colorado
Reviewed 7 March 2015

All in all, it's a pretty decent place to stay, especially for the price. Timely airport shuttle. However, one sl-o-o-o-w elevator for 5 floors is very inadequate. Also, if you plan to work out, the fitness room is tine. 2 machines (treadmill and stationary bike), nothing else no weights or resistance machines. The room is about one-third the size of...

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Helpful?
Thank jmhultin
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Good Afternoon Jmhultin, Thank you very much for your review regarding your most recent stay at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, we greatly appreciate your feedback. I would like to apologize for the issues you encountered with the workout facilities and elevator. I would like to mention that we will be receiving a full-renovation this...

Charlotte, North Carolina
Reviewed 6 March 2015 via mobile

This hotel is not up to Marriott standards. Not from this decade at least. I hate to leave poor reviews but my first room had what looked like black mold over the shower. Of course when you notice something like that you start to notice everything else. Rooms look very dated.

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Helpful?
Thank David M
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Good Afternoon David, Thank you very much for your review regarding your most recent stay at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, we greatly appreciate your feedback. I am very sorry for the issues you experienced during your stay. While some of the issues you faced were preventable, I would like to mention that we will...

The Woodlands, Texas
Reviewed 24 February 2015

Born and raised in San Antonio, when we go back to visit, we often stay at this Fairfield Inn. It's off Loop 410 near 281/Airport area as well as North Star Mall. The rooms are okay, nothing special but what you'd expect in a Marriott mid-level hotel. Pluses - once again, location is good - not too far from 410/I10...

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Helpful?
Thank sazm42
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Good Afternoon sazm42, I am very happy to hear that you had an exceptional stay with us here at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, as we pride ourselves on providing the service our guests expect! We look forward to having you stay with us again on your next trip to the San Antonio area! Hopefully...

Iowa
Reviewed 19 February 2015

Hoping to save a few dollars from my usual stays at Springhill Suites, I booked two nights at the Fairfield Inn, thinking this property within the Marriott brand would be cheaper than a Springhill but would have the same quality. Unfortunately it did not live up to my expectations. No airport shuttle the night I arrived due to the driver...

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Helpful?
Thank IA_Hawks
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Good Morning IA_Hawks, Thank you for you review regarding your most recent stay with us here at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, we greatly appreciate all feedback from our guests as they are our number 1 priority. I offer you my most sincere apology for our hotel falling short all expectations you had. I will...

The Colony, Texas
Reviewed 18 February 2015

I can usually trust the various brands of Marriott hotels to provide a quality room and an acceptable range of amenities. This particular hotel falls far short. I'm not going to allow the multiple soccer teams running up and down our hallway to effect this review though... the hotel earns only two stars without considering how bad our stay was...

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Helpful?
Thank Aaron_Trentacosta
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Good Morning Aaron Trentacosta, Thank you very much for your review regarding your most recent stay at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, we greatly appreciate your feedback. I am very sorry for the issues you experienced during your stay as no one likes to have less than exceptional service while staying at a Marriott Hotel....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
NEWLY-RENOVATED! The Fairfield Inn San Antonio Airport/North Star Mall hotel features renovated rooms and lobby just a half mile from the terminal. Guests appreciate our free perks including airport shuttle, WiFi and hot breakfast. Rest peacefully in redesigned rooms with flat-screen TVs, blackout curtains and plush bedding. Take a dip in our pool or get in a workout at our 24-hour fitness center. Join us every morning for a complimentary breakfast buffet where we’re serving up hot and cold favorites. Why hassle with downtown options when you can choose the newly-renovated Fairfield Inn San Antonio Airport/North Star Mall? ... more   less 

Additional Information about Fairfield Inn & Suites San Antonio Airport/North Star Mall

Address: 88 NE Loop 410, San Antonio, TX 78216-5801
Region: United States > Texas > San Antonio
Price Range: €90 - €175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites San Antonio Airport/North Star Mall 2.5*
Number of rooms: 120
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Also Known As:
Fairfield Inn San Antonio Airport/North Star Mall Hotel San Antonio
Fairfield San Antonio
San Antonio Fairfield Inn
Hotel Style:
#8 Green Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites San Antonio Airport/North Star Mall staff and other travellers.
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South Padre Island, Texas
2 months ago

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Questions? Get answers from Fairfield Inn & Suites San Antonio Airport/North Star Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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