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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#67 of 397 hotels in San Antonio
Location
Cleanliness
Service
Value
Travellers' Choice
Located in San Antonio,TX, the Best Western Alamo Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Business Centre with Internet Access
Spa
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast buffet
Vending machine
Baggage storage
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Safe
Iron
Coffee / tea maker
Kitchenette
Flatscreen TV
Microwave
Refrigerator
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, Spanish
Location
70Somewhat walkable
Grade: 70 out of 100
32Restaurantswithin 1 km
17Attractionswithin 1 km
Contact
1002 S Laredo St, San Antonio, TX 78204
Getting there
Car HireSee all San Antonio car hire
677Reviews10Q+A55Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Most Recent
We came to San Antonio selected this hotel for the indoor pool very clean and hotel was nice staff was friendly everything is close by river walk shopping and dining breakfast was great and fresh and internet is actually hi speed
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Review collected in partnership with Best Western
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, Other at Best Western Alamo Suites
Responded 21 Dec 2022
Dear dg32012, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our location and breakfast were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Upon checking in to Alamo suites Best Western downtown San Antonio, I was immediately acknowledged by Rebecca's friendly smile and excellent customer service. And after having an f'd up morning from my plane trip, and my luggage coming up missing I already had a bad attitude and was for certain the day had more unexpected bs in store for me. Rebecca's professionalism in giving me a prompt and courteous check-in, which caught me off guard was exactly what I needed to cool me down. I stay in hotels a majority part of the year due to work, and the skills demonstrated by her I rarely come across, especially for a weekend in San Antonio that was jamming because of fiestas, I also was tickled to death of the fact that there was no deposit to be made, she ended the conversation with telling me if there's anything I need do not hesitate. And we all can learn something from Rebecca's customer service professionalism. I was born with a severe disability in having both arms missing, and as I got to my rooms door I was struggling with a heavy backpack, my phone wouldn't stop ringing in my pocket, and just the thought of me missing luggage, I was already hell on wheels. However another staff member of the front desk Ken saw my struggle trying to get in the room and asked if he could help. After finally getting into my room, i I took a deep breath and thanked the good Lord for putting these two individuals into my life and making life easier for me. The room was more than I expected as far as the cleanliness, and the amenities, the fact that it was already cooled down, it was very spacious, it had a nice size couch, a spacious restroom, and a bar area. Only thing that could have made it better is it being full of tequilla. It definitely felt like they were expecting my arrival all morning long and that's the stuff that catches my attention and that I do like. I don't see anything like this from Hilton, Residence Inn, or other big chain hotels. Moving forward to the following morning, I took part in the complimentary breakfast which had a lot more expected then I thought. I approached the front desk and had the privilege to meet Kim the front desk customer service representative. Once again I was greeted with a friendly smile and an excellent attitude. I asked her if she would assist me in getting some breakfast. There was no hesitation from her and she was happy to help me. I'm definitely served it up right and helped me with carrying it to the room. People like Kim come very far and few in between and her supervisor made the best decision for the company when they hired her. The Alamo Suites Best Western in downtown San Antonio demonstrated the best customer service I've ever seen. For them too realize my situation with my disability and see that I have a relaxed and comfortable stay means the world to me! Every time from here on out when visiting San Antonio you already know I'll be checking to Alamo suites Best Western downtown San Antonio. Once again I thank these three for realizing my situation and making my life the easiest during this time.…
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Date of stay: June 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, Other at Best Western Alamo Suites
Responded 28 Jun 2021
Hi mutz0618, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We thank you that you highlighted our strengths in your review. We will share your kind words with our staff especially Rebecca and Kim and we look forward to serving you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Its a nice property in downtown San Antonio, only a couple miles from River Walk. The hotel isn't far off the interstate so getting back to the interstate was not an issue. Rooms were clean and quiet, staff was friendly.
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, Other at Best Western Alamo Suites
Responded 12 Nov 2022
Hi Russ-Bonnie, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our location and hospitality were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was clean and located a little outside downtown San Antonio. Easy access to the Riverwalk and downtown. Good location for the price. Staff was very friendly and helpful. I would stay here again.
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Review collected in partnership with Best Western
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, Other at Best Western Alamo Suites
Responded 22 Oct 2022
Hi victoriao734, "It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our friendly and helpful staff, location and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Front desk was rude, unhelpful, and had terrible hygiene. Individual wrapped soaps in the bathroom were opened and used on arrival. Pictures online did not match building/neighborhood. Overall very poor experience. Don’t recommend.
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Review collected in partnership with Best Western
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations Manager, Other at Best Western Alamo Suites
Responded 21 Sep 2022
Dear Bkkopf, Thank you for taking the time to share your experience! We are hereby sorry for sharing with us such an inconvenience with our cleanliness and amenities that did not live up to your expectations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a spacious room with 3 beds with grandchildren. Breakfast was varied and good. Attendant was so nice and helpful. The indoor pool was perfect for no sunburns and to stay out of the heat. Kids loved the Disney channel.
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, Other at Best Western Alamo Suites
Responded 4 Aug 2022
Hi book3950, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The wife wanted to go to San Antonio for her birthday and stay downtown but not break the bank. Our room had 3 beds so our 3 kids were pleased they werent gonna be cramped. Hotel is in a good location too.
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, Other at Best Western Alamo Suites
Responded 30 Jun 2022
Hi joshuacB1338CL, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our room met all our family’s needs; we were very happy to have a tub in the bathroom for our kids. The beds were very comfortable and the room had plenty of space. My kids loved the indoor pool and the ladies serving breakfast were very kind and helpful. We loved our stay!
Read more
Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, Other at Best Western Alamo Suites
Responded 21 Jun 2022
Hi jesslfree, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities especially with the tub were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just got back from a road trip through Texas and New Mexico. We stayed here when we were in San Antonio. Hotels in the area were pricey and this Best Western fit our budget. We were minutes via car from the River Walk and the Alamo. The boys had been remodeled recently. The staff were friendly, the breakfast was delicious, and the rooms were clean. We are a family of five with three teenaged boys. We were very comfortable in our room. There was plenty of space in our room. I would highly recommend staying here if the downtown hotels are out of your budget.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Guest Relations Manager, Other at Best Western Alamo Suites
Responded 7 Jun 2022
Hi Schaaf05, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed in other BW hotels before and had a great experience, this one is the worse i had ever been in. The rooms smells bad, they really need an upgrade on paint furniture, and clean the carpets; they are other hotels with better quality for the same price and closer to the Alamo and River walk. The description in their website is different to the reality.
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations Manager, Other at Best Western Alamo Suites
Responded 18 May 2022
Dear gjuarez2022, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value of your report regarding the condition of the hotel, furniture, and cleanliness during your most recent stay with us. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$105 - US$198 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western alamo hotel san antonio, best western san antonio, comfort suites san antonio, san antonio comfort suites
LOCATION
United StatesTexasSan AntonioAvenida Guadalupe
NUMBER OF ROOMS
72
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Claim Your ListingBEST WESTERN ALAMO SUITES - UPDATED 2022 Hotel Reviews & Price Comparison (San Antonio, TX) - Tripadvisor
Frequently Asked Questions about Best Western Alamo Suites
Which popular attractions are close to Best Western Alamo Suites?
Nearby attractions include San Fernando De Bexar Cathedral (1.2 km), King William Historic District (1.0 km), and The Guenther House Museum (0.8 km).
What are some of the property amenities at Best Western Alamo Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Alamo Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Alamo Suites?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Alamo Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Alamo Suites?
Conveniently located restaurants include The Guenther House, Mi Tierra Cafe & Bakery, and Rosario’s Mexican Cafe Y Cantina.
Are there opportunities to exercise at Best Western Alamo Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Alamo Suites?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Best Western Alamo Suites?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Alamo Suites?
Many travellers enjoy visiting The Alamo (1.8 km), Mission San Jose (6.4 km), and King William Historic District (1.0 km).